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“A really nice hotel with great surroundings”

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Ascott Maillen Shenzhen
Ranked #26 of 2,755 Hotels in Shenzhen
Certificate of Excellence
Hong Kong, China
1 review
“A really nice hotel with great surroundings”
5 of 5 bubbles Reviewed 23 January 2014

The hotel is located not too far from the metro station 'Haishangshijie'. Actually there are several similar hotels around that place, where I find that Ascott is nearly the newest-opened hotel among them. The most amazing thing is the bathtub in the room and the balcony with the view of mount and sea(which wasn't mentioned when I made the booking). But there also are some tiny problems. The breakfast cost too much while it may not worth that price. And I didn't see any 'service' but still be charged 'service fee'.
Generally speaking, Ascott is a really nice place to stay and it does meet my expectations.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank JamesTsuiCU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 15 April 2014
Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
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127 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Sydney, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 14 January 2014

Staat the penthouse apartment for 2 nights in early Jan 2014.

I have got to say I was a quite disappointed with the apartment.
First of all, if you travel to Shenzhen by train from Hong Kong, it’s an hour taxi ride from the train station, if you go by ferry – only 5 minute away from Ascott.

Staff were friendly but I was quite surprised but the décor of the apartments and lobby.
When we first arrived at Ascott, noticed the lobby was huge but surprised they didn’t turn on the lights, really made the place very dim and gloomy. Once assisted to the service apartment, first thing I noticed was room did not match the pictures on the website.

The website photo shopped the rooms, the colours used in the rooms were very dull, was more brown colours and although furniture in pictures is all correct placing, the use of space and lighting in reality was poor. Really thought the design of the apartment made the room feel cheap.
Price was like the same for a 5 star hotel suite in China, and I was disappointed from what I got to the price I paid.

Walking from apartment to lobby, was quite a far walk, understandable since it’s a large complex, but walking through the public areas, the lack of decorations and cleanliness again reinforced what a poorly maintained complex this was. Again use of lighting was poor, and like many hotels, they had little ponds as décor around the edges of the walk ways, doesn’t seem like the water or pond has been either changed or cleaned in years.

Another lesson learnt, you must put the Do not disturb sign on the door, a lady knocked on the door to ask for laundry service early in the morning, in which no answer they then proceeded to enter the apartment and then enter the bedroom to wake you up to ask you. Was surprised and just annoyed at this.
Also, maintenance work, such as hammering and steam cleanning of couches was done in the morning and woke me up a few times.

Little things either compliment the hotel or add just add more to disappointment, in which this case did exactly that. I would not be staying here in the future.

In the same breathe, to be fair, I can see family stays here more suitable, there is a lot of space in the apartments, just don’t expect the rooms to be as appealing as it looks from the pictures in the website.

Room Tip: Stayed in the penthouse 2 BDR in building six, wasnt anything that special, probably better value st...
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Onnehc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 15 April 2014
We read with much concern about the unpleasant experience you encountered during your previous stay with us.

Please allow us to explain that the interiors of our apartments seen in the photographs on our websites were presented in best light during professional photography whilst using existing furnishings. They are intended only as general illustrations. All specifications, floor plans and details are for guidance only and are subject to change.

Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

Hotel is situated on the hill just about 500 meters from Sea World in Shekou. It is close but still far from noise and hustle of the city.
Rooms are excellent, shower could have been bit better, but it is workable. Bed is comfortable. Room temperature is independent of the temperature controller provided, maybe the temperature controller works only in summers, as the temperature did not go below 23.5 degrees, where as my preferred temperature is 20 degrees. Breakfast spread is adequate.
Overall a very nice place to stay.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank VipanSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 15 April 2014
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

Apartment hotel in Shekou district (30 km from downtown Luohu). 0.5 km from Sea World, MTR and main bus stops. 2 km from Shekou ferry terminal (to HK, HK airport, Macau etc.). Located at the foot of a small hill. Quiet and tranquil but a bit far from Shekou centre. Suitable for traveler who knows his way around Shekou and Shenzhen. Roomy apartments. There are a park and Maillen (fitness) club nearby. 2 km to Wal-Mart. 5 km to Coastal City (biggest shopping mall). 10 km to Window of the world.

Stayed in November 2013. Booked a one-bedroom premier apartment and was upgraded to a two-bedroom apartment.

Excellent and helpful staff. Good value breakfast (80 yuan). Soundproofing not good; occasional vehicle sound heard at night (stayed in a 3rd fl apartment in a 8-fl building). Some problem with drainage system for bahtrooms.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 15 April 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

This is the preferred location for us to put our business guests in Shekou. We have had many visitors stay there and they are all happy with the facility and service. It is within walking distance of the Sea World area which is good for jet lagged guests who need to take a walk late and very close to the ferry to the Airport

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank scotthuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 15 April 2014
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 October 2013

First, I loved the actually facilities. It would be perfect for anyone staying for an extended period of time. But the service was not sufficient for my travel needs. I found that there was consistantly 10 or so people working behind the desk, none of which who could understand more than a few phrases in English. When asking if there would be difficulty obtaining train tickets, calling taxis or any other business related need I would get an automatic, "no problem" back. But every single time it was a huge problem. More than once I would start talking to one person behind the desk and then ten minutes later there would be a whole other slew of people behind there that didn't know my previous request. The final straw was trying to obtain a taxi to the train station. I had done my research, but still needed assistance. The staff almost sent two hours out of my way if I had not asked the taxi driver to clarify where he was taking me.

If you can speak the language, or are on business for more than a few days this is a great place to stay. However I would have done better at a more globally recognized hotel branch.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 12 November 2013
Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us.

We would like to apologize for the inconvenience caused. We acknowledge the discomfort you have experienced and would like to assure that the required steps have been taken in order to avoid such incidents in the future.

I hope that you will reconsider staying with us or any of our other serviced residence, giving us another opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blandford, Dorset
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

This hotel was absolutely brilliant. It was comfortable, clean and luxurious.
We had previously stayed in Hong Kong (Butterfly on Prat - not particularly good) and then went on to Beijing, staying at the Hotel Kapok, which is decidedly tired and run-down with a hard slab masquerading as a bed!
If I could change our Chinese itinerary, I'd have left the Ascott Maillen in Shenzhen as our last port of call so that we could have left China with better memories.
Simply can't fault it.

Room Tip: Our room had a view of the city, and at the end of the corridor, so was larger than the other rooms...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Antonella_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis T, General Manager at Ascott Maillen Shenzhen, responded to this review, 12 November 2013
Thank you for choosing Ascott Maillen Shenzhen as your accommodation during your holiday in Shenzhen. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ascott Maillen Shenzhen

Property: Ascott Maillen Shenzhen
Address: No.3 Yanshan Road, Shenzhen 518067, China
Region: China > Guangdong > Shenzhen > Shekou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 2,755 Hotels in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ascott Maillen Shenzhen 4*
Number of rooms: 199
Official Description (provided by the hotel):
Ascott Maillen Shenzhen is a collection of ten blocks of luxury serviced residences and well-appointed boutique hotel rooms. Designed for international executives and their families, each private apartment is spacious with sophisticated and refined decor. The residence is located in the heart of Shekou's commercial district and offers access to the Maillen Club facilities and restaurants. Also easily accessible are the vast entertainment and commercial venues in the surrounding area like Sea World, New Times Square and Finance Centre. Take the subway from Sea World subway station to downtown Shenzhen or throughout the city and then hop over to Hong Kong using either the Shekou Ferry, or the Hong Kong-Shenzhen Western Corridor, a bridge which links Shenzhen to Hong Kong.Once home, relax in the sauna and take a dip in the indoor heated swimming pool. A welcome alternative to a hotel, the residence provides the opportunity to explore and discover the intricacies of Shenzhen and Hong Kong while indulging in a complete lifestyle experience at Ascott Maillen Shenzhen. ... more   less 
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