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“It's okay”

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Novotel Shenzhen Watergate
Ranked #155 of 2,781 Hotels in Shenzhen
HKG
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It's okay”
Reviewed 28 January 2013

Good location, 5 mins walk from Grand Theatre train station. There are lots of eateries, shops and a supermarket at KK Mall, which is a few mins' walk away via subway. Room was very clean with modern design. Limited selection at breakfast but is okay. Staff spoke a bit of English and were very polite. The only downside is the very hard bed.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jad0reV0yager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2012

Good average Novotel basic comfort and functionality. Good location, a bit tricky to find though. Try to avoid rooms with communicating door especially if you have noisy neighbor, I didn’t really sleep that night but I can tell that he had some good time.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djoel365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2012

The service was very good. They allowed for late check out if the room was available.
The mini bar was fee of charge although it was only 4 drinks. We would like to give a like to it. Moreover, I got supprise when I came back from shopping. I found a brithday cake on the tea table. I could enjoy my birthday cafe with my husband and it was free of charge.
The location was very good it was near shopping mall. I took a rest and went to have my late dinner easily.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolelam505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 21 October 2012

the hotel is located near the GRAND THEATRE MTR and KK Mall, about 5mins walk via underpass.

you need to prepare a hotel location map to guide the taxi driver if you decided to take a taxi.

overall, value for money.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColinFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napier, New Zealand
Level Contributor
73 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 25 September 2012

Ahhh... the beds here are so hard, like rocks. That is the reason I won't be staying here next time. I felt bruised every morning.
The food was really good, the service was lacking, with either on staff member at reception and about 6 people waiting, or 4 people at reception and no one waiting. They just didn't have it right. Top that off with no one really understanding english and it was pretty hopeless. The exception once again is Max, who really is wonderful and even wrote us his first letter in English. Max helped us get a car back to Hong Kong airport for 800 RMB when other hotels charge 1300. His help with all our transport requirements is hugely appreciated.
The location is very central and I could put up with the poor service if it wasn't for those beds .

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willtravel44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 22 September 2012

Newly renovated hotel relatively close to metro and 10 min by taxi from the train station. I enjoyed the free internet. Decoration is modern with large shower but no bath. Breakfast was however below standard with very limited option especially for western food.

English level of the staff should also be improved. I called them and it took 4 people to tell me which metro station was the nearest to the hotel ...

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikael999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Shenzhen Watergate

Property: Novotel Shenzhen Watergate
Address: No.1019 Shennan Middle Road, Futian District, Shenzhen 518031, China
Region: China > Guangdong > Shenzhen > Huaqiang North
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Luxury Hotel in Shenzhen
#100 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Shenzhen Watergate 4*
Number of rooms: 140
Official Description (provided by the hotel):
Novotel Shenzhen Watergate is an ideal destination for guests travelling on business to the port city of Shenzhen, home of the first Special Economic Zone in China, located in the financial district on Shennan Zhong Road. 40 mins drive to Shenzhen Bao'an International Airport & 10 mins drive to the railway station.140 spacious rooms with broadband Internet access, along with conference facilities for up to 100 people in a theater-style arrangement, plus restaurant, bar, outdoor pool, gymnasium & parking. ... more   less 
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Also Known As:
Novotel Watergate Shenzhen Hotel Shenzhen
Novotel Shenzhen
Shenzhen Novotel

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