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“Average hotel,poor service/facilities”

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Century Plaza Hotel
Ranked #67 of 2,820 Hotels in Shenzhen
Reviewed 28 July 2012

The check in itself puts you off! There is no help in carrying your luggage and you haveto lug your belongings yourself up a steep,narrow ramp by the side of the steps at the entrance-quite few of them actually.

The staff knowledge of English is very \poor and behaviour is not welcoming. The shocker is inside the room-there is no tea/coffee vending facility at all! .If you want tea you have to order rooms service!And not even a single bottle of water is provided complimentary!
There is a swimming pool on the 5th floor but here also,there is no staff to keep any eye on the swimmers and one house keeping staff continued to spray water with a hose and clean the poolside even when my son went for a swim!
The breakfast options (we went to the Western buffet on 12th floor) were just adequate.The lockers are not electronic. YOU have to take a manual lock/key from reception against security deposit!
The location is good with Mc Donalds ,Indian,Japanese eateries within wlaking distance as well as shopping options like Lo Hou/Dong Men(15 mins walk).Also there are a few massage parlours across the road but did not look great from outside.

All in all,avoid if you have other options.

  • Stayed: July 2012, travelled with family
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Thank Rajesh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 July 2012

This is a nice Hotel and very convenient to Lohu Check point . The initial reason for us to stay was that it was close to the railway station and saved us time to travel to the station . We started keeping our base to be Shenzhen and used to come back by late evenings .
The other reason was that it had all the requirements to what we looked for . It was close to the Indian Rasturants which are still 5 minutes walk . Lohu commercial city is just 5 minutes walk near the bus station .
The hotel as a Good Disco which has good music till late in the night . The Area outside the hotel is a bit notorious ( Thats how lohu is ) . You can always see Group tours coming in and can see Japanese groups in the Lobby . Staff is a cold and sometimes take too long for small things .
Breakfast : don;t talk about . Spa and Massage are Much better and cheaper outside ,
No match to the other Hotels in the same group . I have stayed here for atleast 4-5 times . But now manufacturer base has shifted from Lohu to Futian and Boan County which is other part of Shenzhen .
If am give an chance to stay again , I might think twice . But then what else you expect from a Hotel who charges slightly higher than 60$ .

  • Stayed: October 2011, travelled on business
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Thank btplonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

I have stayed in this hotel about 12-15 times as i visit shenzhen for work. The only good thing about this hotel is teh location, it is 10 min walk to the HK border.

The rooms are pretty deccent. The hotel staff is a bit rude, and the service is very slow.

The breakfast is horrible.

the only reason i stay here because most people in sz know this hotel and it is very convinient.

  • Stayed: May 2012, travelled on business
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1  Thank Raj b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2012

I stayed just one night here on business. The hotel is well positioned just a few minutes walk from the LoWu bord crossing from Hong Kong to China so it's very convenient. Check in was the usual slow thoroughness you come to expect in China.

The main foyer area is quite nice and has a decent bar area, hate bar closes at 11:30pm.

The rooms were fine, clean if a little bit tired looking. Likewise for the bathroom, but the shower curtain had that smelly damp odour that I hate.

The bed was extremely firm so best avoided if you like a soft comfortable mattress.

Be aware that there are a number of foot and other massage parlours on the street of this hotel so you are likely to be approached with their services being touted. A polite no thank you is normally accepted if you aren't interested.

When departing for the airport, it was around a 30 minute journey so not too bad.

Overall, I'd stay here again on business if back in Shenzhen.

  • Stayed: May 2012, travelled on business
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Thank Dyet92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2012

Very close to Shenzhen Train station (5 minutes to walk). OK sized rooms, some with balcony.
Close to restaurants on walking distanse. Close to LuoHu Commercial City for those who like shopping with negotiations on price :-)
Beware of hard mattresses.

Room Tip: Corner Room in upper floors are recommended. Japanese style rooms & suites are nice.
  • Stayed: April 2012, travelled on business
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1  Thank Soetnos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

Good location which is walking distance from Luohu mall and train station
the disco is too noise and located near the guest room floor, can u imagine that lol

And not easy to find staff with proper english

  • Stayed: June 2011, travelled on business
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2  Thank cabolaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2011

Just over the border from Hong Kong and within easy reach of the ShenZhen Metro and mainline station for connection to GuangZhou and beyond.
Good sized room with nice bathroom facilities, internet speed good at times poor at others.
Concierge staff very helpful and knowledgeable when pushed!

Only had breakfast there once during the fortnight stay as it was dreadful and way overpriced. Plenty of other choices nearby though.

Only down side to the location was the constant patter of street hustlers nearby; "you want massageee, you want preeety girl" etc etc

Room Tip: Get one away from the lift shaft!
  • Stayed: September 2011, travelled on business
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1  Thank RaceProTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Century Plaza Hotel

Address: No.4001 Chunfeng Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#66 Best Value Hotel in Shenzhen
Price Range: £45 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Century Plaza Hotel 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Century Plaza Shenzhen
Hotel Century Plaza
Century Plaza Hotel Shenzhen

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