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“Such a lausy service”

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Century Plaza Hotel
Ranked #53 of 2,755 Hotels in Shenzhen
Jakarta, Indonesia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Such a lausy service”
2 of 5 bubbles Reviewed 15 November 2013 via mobile

Such a shame for a 4 star hotel to start serving breakfast at 7 am. And when i asked for a boxed breakfast, they serve me rice, fried vegetable, boiled egg and water. Worse more was that am not allowed to consume it while sitting at their lobby. Isn't their food they serve us and not fit for us to eat it at their venue. Incredible.
The room was also very noisy from the road works that around the vicinity.

Stayed November 2013, travelled on business
Helpful?
1 Thank Hendra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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430 reviews from our community

Traveller rating
    52
    214
    102
    33
    29
See reviews for
57
36
27
97
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Ahmedabad
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 November 2013

Very near to Indian restaurant and local market for cheap and low quality product.

However, a lot of infrastructure is going on in nearby area and hence, night sleep may not very peaceful.

No drinking water in room and need to buy from the nearby shops.

I did not enjoy but Disco seems to be good as always lot of people enter into hotel for party.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AjayMShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Shenzhen hotels

Hamilton, New Zealand
Level Contributor
273 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 8 November 2013

Conveniently located, check-in no problem. We presented ourselves for breakfast and were told, you only have breakfast for one person. I said I don't think so. So we went back to our room and got a copy of our paperwork and returned to show them. Clearly it said "breakfast for 2". After waiting for a period of time, we said we were going to go ahead and have breakfast while they sorted it out.The hostess made a phone call, took our paperwork downstairs and eventually came back and said OK. The western buffet breakfast selection was disgusting. The milk for our coffee looked like caramel or chocolate milk. It was not milk as we know it.
All four nights we stayed we were woken up with a boom boom boom sound in the wee hours. We think it was the nearby nightclub.
Even though there are no smoking signs around, people were smoking in foyer, even the lift. It was disgusting.
There were tour groups all over the place. Certainly not value for money.
They certainly need to up their game. Overall I would say this place would be a 2 star hotel,

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
香港
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

This hotel is located in nead of Lohe train station.
By walking , it is 7minutes. It is very convenient to
access to Guangzhou or Hong Kong by train.
And, this hotel's facility is clean and room is very
good. Of course, the staffs are well trained and
they provide the cusomer excellent service.
Especially, the hotel fee is very competitive by this service
level, facility and location.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hm1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fuzhou, China
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 10 October 2013

Not a bad place but I was expecting better. This visit was my second to this hotel. Checking in was problem free. Staff good enough but lifts were small and slow, which is a problem given the large numbers of Malaysian tour groups who seem to be lodged here on their way to HK or from HK, or, HK residents on SZ 'shopping trips'. Indeed, the lobby seemed chaotic pretty much all the time with large and demanding crowds of people staging their next assault on the mainland.

My room was clean and the maids were efficient. For the price it was a reasonable room, if a little threadbare in places. It was also a little dark as the hotel is surrounded by other buildings... so no views to speak of. I have read complaints of noise from the disco on the premises, but this was not an issue on my visit. Food on the executive floor was edible but not so hot... the staff even less so! They could be best described as disinterested and even quite rude to other guests as far as I could see. Tour groups had a separate buffet in the basement but I can't imagine that was any better.

The hotel is located in heart of the Lou Hu district and the key selling point for me was that it is walking distance to the HK 'boundary' crossing as well as the main SZ Railway Station for high speed trains to Guangzhou (around 80 minutes, and departing every 10 minutes!). It is also very close to the Guomao and Dong Guan shopping areas if you like that sort of thing. Another point is that it very well serviced by subway (Guomao and Lo Hu) as well as numerous busses and taxis to the rest of the city, but perhaps these are only useful if you read and speak Chinese.

The only reason for most foreigners to come to SZ is to do business or to transit. Unless you need a quick exit to HK or your bus or train to Guangzhou leaves early, I see little merit in holiday makers or tourists choosing to stay here. A solid business hotel.

Room Tip: You might want to emphasize a non-smoking room means that nobody has ever smoked in there, not just...
See more room tips
  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
2 reviews
4 of 5 bubbles Reviewed 10 October 2013

This hotel is in a main city area. There are lots of malls around this hotel and also Metro Station in a walking distance. Also there are many more Indian Restaurants around this hotel, which serve you pure Indian Foods. These restaurants run by Indian Owners. Food problem is the main thing in China & with this view this hotel is the best. Also service is good. But there is a language problem with hotel staff. Some staff persons can understand English, rest are understand only Chinese language. So it's a main problem in whole China. Go once and enjoy Shenzhen definitely.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DivyeshPPatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonkoping, Sweden
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 19 July 2013

The hotel offers a very chinese-styled "european breakfast". They probably think that normal hotelbreakfast taste like this in Europe. Not a chance! No taste on anything there. Do not go there for breakfast. The swimmingpool was ordinary and nothing special. If you go in the pool you must buy a ugly swimming-cap because of the hygine. Showering is probably not necessary before a swim. If you are a female-chinese you probably do not need a swimming-cap. The staff do not want to make "trouble" with rich chinese on vacation. Some rooms are big and spaciuos some older and it smells smoke on some levels.- Of course, you are in china! Boring that you must leave deposition all the time in Chinese hotels. Why? Chinese law they say. Stupidity.. Some lobby-staff very helpful with all: taxi and caring bags. Great! They are also much better at englisg the the reception-staff. I refused to give 100 percent extra in deposition and they put a lock on the minibar containing maybe a choclate-bar for 1 USD. Very strange! Do not.DO NOT go to the footmassage across the street!!! We did. Very bad footmassage and they tried to hold on to my girlfriend pressing her on more money then the 40 Yuan the massage costed. This is not a foootmassageplace! You can imagined your self what kind of buissnes they have in the evenings...Do not go there!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank qwerty189847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Century Plaza Hotel

Property: Century Plaza Hotel
Address: No.4001 Chunfeng Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Century Plaza Hotel 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Century Plaza Shenzhen
Hotel Century Plaza
Century Plaza Hotel Shenzhen

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