Right from the start we had a bad reception! Three of us travelled to Shenzhen from Hong Kong for a trip over the weekend. While I selected the Hotel on behalf of my friends, we had booked 3 rooms. (one room each) At check in one of my friends wanted to treat us to an upgrade, from standard room to Executive Club floor Suite, so for the hotel this represents a good up sell opportunity for them! As our initial rooms were CNY 800++ and the Suite up grade came to CNY 1800++ each. However, from the moment we got to the front desk we were confronted with surly sour faced staff, despite polite repeated requests for assistance to check our Priority Club rewards numbers and related Airline loyalty milage, they just fobbed us off.
While the rooms were adequate they certainly did not represent value or a standard for the CNY 1800 price tag. Eager to see more of the Hotel we ventured to V Bar an apparently outstanding place with noted awards. Well the only thing they should be awarded is for the worst service I have ever encountered in a Hotel bar venue. Rude and even more surly staff. refused to allow us to seat at a certain part of the place, when pushed why,stated it had a minimum drinks order, but the did not tell us what that was, so after pushing us to a corner table they then proceeded to muck up and delay the drinks order with no apology. The only thing they could get right was the persistence and promptness of the bill even double checking a signature! Simply dreadful service so we just left!
The breakfast offerings in the dome like club lounge was mediocre, and I noticed the glass vases used for decor etc, looked like they had not been cleaned for quite some time. We ended up in the main restaurant for an acceptable breakfast buffet.
At check out the only saviour was the pleasant and efficient service from the Club Lounge attendant, we expressed our woes politely she suggested that we comment the same on a Hotel comments card, to date I have not had the courtesy of a reply from the Hotel management. Perhaps they just don't care less.
- Official Description (provided by the hotel):
- Discover Venetian charm and business success at the Venice Hotel ShenzhenLocated in the southwest of Shenzhen city, The Venice Hotel Shenzhen is within 5 minutes walk from the famous theme parks and shopping malls – Window of the World, Splendid China, Happy Valley, China Folk Culture Village, and Yitian Plaza. Moreover, we are just just 10 minutes drive from Futian Centre and the Hi-Tech Zone, 15 minutes drive from Shekou Harbour Passenger Terminal and Shenzhen Bay Port, and 20 minutes drive from Luohu Port and Shenzhen International Airport.Being the first international Venetian style hotel in China, The Venice Hotel Shenzhen represents a unique and distinctive Venetian theme. The hotel boasts 375 guest rooms and suites; eight function rooms and a 685 square meter pillar-less ballroom; seven restaurants and bars including the award-winning Blue Italian Seafood & Grill Restaurant and V Bar, the coolest venue in town for evening entertainment and live shows. ... more less
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- Also Known As:
- Shenzhen Crowne Plaza