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“really great hotel near border” 5 of 5 bubbles
Review of Shangri-la Hotel Shenzhen

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Shangri-la Hotel Shenzhen
Ranked #16 of 2,744 Hotels in Shenzhen
Certificate of Excellence
South Perth, Australia
Level Contributor
164 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“really great hotel near border”
5 of 5 bubbles Reviewed 29 February 2012

This is one of my favorite hotels.
We'd stayed once before and when we arrived we were greeted with a big "welcome back". It felt good to be acknowledged.
The staff are just about perfect. Everyone has a smile and it does not feel superficial in any way. They are just happy to help you and be working.
We stayed at club level. It has improved since our last stay and the variety of food and service was excellent.
There really is nothing to dislike about this hotel. You can walk here from the train station/border with HK and it's pretty well adjacent to the big shopping centre. Then there is one of the most exciting and wonderful buffet breakfasts you could wish for including fantastic pots of yoghurt made by the chef. And Benjamin who gets you coffee with a huge smile and makes you feel you are his own personal guest.
And I cannot leave out the well equipped and big gym - it's also one of my favorite hotel gyms.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mayaPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,132 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

We arrived in Shenzhen via Hongkong using the MTR train service. Coming out of Lo Wu station, after passing the immigration of both countries, the hotel is right ahead.

We stayed in normal deluxe room and the check-in and check-out process is a breeze. The Internet access is complimentary and the best thing is, the Internet is not filtered like the rest of the country, I can still send out tweets and FB updates like usual. The water in the bathroom might run too hot after a while, so we have to constantly adjust the water temperature.

Breakfast is given complimentary and the breakfast selection is huge, has both eastern and western breakfast selections. There are lots of seating area so they will never run out of places to get you seated, at least not during my stay. Though it is a buffet style breakfast, the staff will always offer to get you a drink first.

The proximity of the hotel to the train station would mean that, there are lots of people passing by outside at any time of day. Can see people arriving early in the morning to board buses to work, and can see people leaving late at night back to their home. There is also a local mall next to the train station, which is selling lots of weird gadgets, price are all negotiable, be careful of imitation stuff.

There is also a convenience shop located next to the hotel (7-Eleven), means that we would never run out of snacks just in case we need a late night bites. There are some restaurants along the road just beside the hotel too, so we will never run out of food.

They allow luggage storage at no charge after check-out, so we can still enjoy some local food by taking a cab out to the city and coming back again to get our bags. Would definitely come back again here next time if there is a chance.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kons168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 23 February 2012

Everything about this hotels screams the 1990s. Its room, bathroom, furniture, curtains, lobby... This would have been a 6 start property at the 1990 with China at its embryonic stage of development. Today, NAH. bathroom facilities are too warn. Room furniture is too worn. Yet its restaurants and staff are of top quality and very attentive. Perhaps we need a renovation.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Epicurius_at_large
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

LOCATION perfect. The staff are friendly and professional as you would expect. Rooms were above average size and super comfortable although a little bit dated. This is a great choice if you are travelling by train to Shenzhen because it is directly accessible from LuoWu station. It is also within walking distance to the commerce centre if shopping is your thing. Breakfast buffet was great. There is also a lovely lounge bar which is sumptuous but watch out for the prices - they are outrageous. All in all I would stay here again purely because of the fantastic location.

Room Tip: Ask for a room on a high floor
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  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MegMcK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 February 2012

I spent 2 weeks last year and the same this year and I always appreciate the kindness and professional service of the staff. Atmosphere is warm and inviting and it's a pleasure to be back after a working day. Everyone in the staff is courteous and dedicated to the customer.
A special thanks to Gloria Zhang working at Coffee Garden: her smile is something special you can enjoy everytime you go in, together with her friendliness, courtesy and excellent service; good knowledge of English (and even some words/simple phrases in Italian!!!) makes understanding easier and communication really pleasant.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Lombardia, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 February 2012

What do you need when travelling away from home ? You simply need to feel home. Well, Coffee garden staff makes you fell just like back home, but one girl more than anyothers . Her name is Gloria ZHANG. Always smiling, always happy, always proactive and extremely friendly, this girls loves her job and she likes to deal with customers differently, more than simply on professional side. Good service, good English skills and attitude to learn other languages, as Italian, made Gloria able to spend some words every single morning with me. Does not take much to flip a standard day into a good day, a good breakfast into an enjoyable breakfast. She makes the difference, she makes me happy to come back anytime I have to travel to Shenzhen. Thanks Gloria.

Fulvio Viviani
room 2326
Feb 2012

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fulviosan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 14 February 2012

I had reservations for two rooms, and stay here often since accross from where we need to be. Service is delightful and all, but it seems as though they shut off the heat for several days either to save money or for whatever reason. We were luckily given portable heaters, as there was only one per floor. I would rate higher but the fact that there was no heat in a 5 Star hotel is unheard of. No other compensation offered.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank w0rldtraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-la Hotel Shenzhen

Property: Shangri-la Hotel Shenzhen
Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#27 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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Also Known As:
Shangri La Hotel Shenzhen

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