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“Looking forward to returning”

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Shangri-la Hotel Shenzhen
Ranked #18 of 2,791 Hotels in Shenzhen
Certificate of Excellence
Benalla, Australia
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Looking forward to returning”
Reviewed 1 December 2012

I was a little perplexed when I recently read a negative review on the Shangri -la Hotel Shenzhen, My wife and myself has stayed there on three occasions and each time we found the Hotel excellent , the staff very polite and helpful, the food was of a high standard , the staff even helped us to get to our next destination in Guangzhou , We have booked in for another stay in March 2013 and are looking very much forward to that , it will be just like coming home.
Derek & (Vicky)
Australia.

Room Tip: We always choose to stay in the Horizons Rooms as service and food are excellent, and there is no st...
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank dmacBenalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 November 2012 via mobile

This hotel is well located next to the MRT station to HK. My experience this evening shows how important front desk staff must be in dealing with customers. During check in my friend was informed that since he did not personally check into the hotel, his family who checked in a few days earlier, despite having shown the front desk staff the ID Tag, did not qualify for the corporate discount. Instead of labouring well over one hour to impress upon my friend that he must be present personally to qualify for the corporate discount and irrirated all of us, they should have just given the discount for long term PR.

Now all of us will give this particular Shangri La hotell our LAST preference whenever we visit Schenzen. As a matter of note, the confirmation email by Shangri La only stated that the ID Tag must be presented at check in to qualify for the corporate and did not specifically require the actual physical presence of the individual.

Pity, I always had a high regard for Shangri La hotel but this trip spoilt that.

Stayed November 2012
Helpful?
Thank Erricchew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philipdewar, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 7 December 2012
Dear Mr Erricchew,

Thank you for staying with us recently and taking the time to post your feedback. Since we have communicated directly and separately on the issue I will not go into any more detail on the specific case for the purposes of this reply.

I trust the matter is now settled and that we may have the opportunity of welcoming you back in the future.

For the benefit of all TripAdvisor users, I would like to take this opportunity to kindly inform you that the hotel is bound to the terms of our Corporate contracts and is expected to uphold these terms to be fair to all guests that use the hotel.

Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
1 review
Reviewed 28 November 2012

this June i went to this hotel and it was the best of best in china
the hotel servise was good and the place was nice.First the servise is wonderful every thing you order comes very fast and the workers are very king. the hotel rooms are clean and comfurtable and the pool is gigantic.
The place that the hotel is in is very good because is next to the fake market witch is famous in china called louhu and the train station is right next to it so people who do business is very easy to go some where.
thanks

Room Tip: every room is good
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  • Stayed June 2012, travelled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2012

We are staying at the Shenzhen Shangri la hotel and it is a very nice hotel in Shenzhen. It is very close to the train from Hong Kong and surrounded by shopping. And as usual, it has the same level of service as in all other Shangri la hotels that we have stayed in. Vicky Chen, Lexi, Linda and Fiona and Ada Chen run the coffee shop in the lobby and are very nice people to deal with.
Great service.

  • Stayed November 2012, travelled as a couple
    • Value
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    • Service
Helpful?
Thank wolfman613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 6 Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 November 2012

An overnight stay here is not really long enough to enjoy everything Shenzhen has to offer. The hotel is opposite the main shopping centre so very handy to pop in and out. Also close to other attractions in the town. Will definitely go back

Room Tip: Upgrade to the club rooms
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank angela914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 November 2012

One of the greatest hotels i've ever been
Great restaurant in the hotel, perfect location,close to the subway, friendly staff, enormous rooms,...
Easy to visit Hong Kong from here by train. it is a 30min trip and worth while

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mobydick8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monifieth
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 November 2012

Only stayed for one night but the check-in was excellent and efficent, room service was fast and the rooms were spacious and clean. A wonderful hotel that has a lot of old-style elegance. be careful of prices when you look at the wine list.......however, the beer is a wonderful price!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golfcaddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-la Hotel Shenzhen

Property: Shangri-la Hotel Shenzhen
Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#29 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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Also Known As:
Shangri La Hotel Shenzhen

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