We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Over Night Shopping in Shenzhen and this is where I will Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Shangri-la Hotel Shenzhen
Ranked #18 of 2,786 Hotels in Shenzhen
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Over Night Shopping in Shenzhen and this is where I will Stay”
Reviewed 28 May 2014

Went shopping with friends in Shenzhen and we didn't want to rush back to HK.
We choose this hotel coz of it's location is near custom/ boarder and it has basic shopping and food near by.
Also Shangri La has nice buffet on Sat night also great Dim Sum buffet.

Checked in at about 1pm and some of the staff has a little surprised looked when I walked into the hotel with my Bermuda and backpack.
Got ourselves checked into the 19 floor and to discovered that the room configuration was not as what we needed and ordered.
Call the front desk and one of the staff Kyle was able to save the day and arranged us into the right configuration room. Appreciate his quick reaction and help us to have a comfortable room for the night

In the evening after dinner, went for a drink on their roof top - Golden Circle.
Nice view and peaceful to have a drink and chill down. I would recommend this place to end the evening nice and peaceful.

Room Tip: Ask for the one with the view of the city on high floor
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rakafet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 29 May 2014
Dear SiaoLan,

Thank you very much for staying at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience with us. We are glad to know that you like our location, comfortable room, Saturday night buffet, Dim Sum as well as the services. It is our pleasure in providing for you such easy
and stress free accommodation option for your shopping trip in Shenzhen.

We look forward to delight you again with our genuine Shangri-La hospitality in your next trip.

Warm regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,186 reviews from our community

Traveller rating
    851
    1,030
    224
    59
    22
See reviews for
113
128
84
555
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangalore, India
1 review
Reviewed 27 May 2014

We were treated very well and the staff are VERY PLEASANT AND HELPFUL. I LOVED THE EXPERIENCE and will surely recommend everybody to stay at this hotel when in Shenzen. One more thing good about the hotel is that it is stone's throw from the railway station.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Seshukumar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 28 May 2014
Dear Seshukumar A,

Thank you for choosing Shangri-la Hotel, Shenzhen as your residence, and highly recommending it as a good choice in Shenzhen. We are thrilled to know that our location, pleasant and helpful staff have delighted to create an enjoyable experience. We sincerely appreciate your recognition. We hope to welcome you back on your next trip.

Best regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
137 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 25 May 2014

There are many good hotels in the Shenzhen area but many of them fail to properly cater for business travellers from western nations - particularly in regards to breakfast. I have stayed at several Shenzhen hotels that are comfortable but their breakfast service leaves me looking for a Maccas of KFC.
This hotel has an outstanding breakfast service catering to all types.
The rooms are comfortable and quiet and the staff have good levels of English and are very courteous and helpful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pottsy747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 27 May 2014
Dear Psttsy747,

Thank you so much for staying with us at Shangri-La Hotel, Shenzhen. We truly appreciate your positive feedback on our breakfast, comfortable accommodation and high standard of service
displayed by our staff. It is always our commitment to delight every guest with an exclusive
experience and we are striving to serve better with our Shangri-La hospitality.

Thanks again for sharing and look forward to welcoming you back in the near future.

Best regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 May 2014

Nice room. Very convenient when coming in and out of HK via train. Horizon club is a worthwhile room upgrade option. We were not happy with the only white wine option in happy hour and they went and found us a sauv blanc and left the bottle on our table which was not expected,

My only question during the stay is the value of some of these large hotel chain loyalty schemes. My travelling partner has spent 30 nights at this hotel and asked about the availability of a room upgrade. Apparently he was only 1/3 of the way to a one night suite upgrade. Not really worth the paper work when it is generally pushed in front of you when it is the last thing you want to do!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mberry76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 26 May 2014
Dear mberry76,

Thank you very much for staying at Shangri-la Hotel, Shenzhen and recommending it as a great option in and out of Lo Hou.

Your positive compliments on our convenient location and nice rooms are noted. We also notice your comments on the wine selections at happy hour as well as our loyalty program. We will take them into consideration with improvement in mind.

Thanks again for your feedback and we look forward to welcome you back on your next trip.

Warm regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
1 review
Reviewed 23 May 2014

Clean hotel, good welcome, limo service laid on from HK airport which is pricey but very convenient (especially if you've traveled long haul), good facilities, gym small but ok, food in restaurants pricey and service was not as good in the Chinese restaurant as the rest of the hotel, good location, near boarder, good transportation links. Would recommend especially for business trip.


  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Chev377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 26 May 2014
Dear Chev377,

Thank you for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. We are happy to know that our superb location, convenient limousine service and facilities impressed you during your staying. We also noted your comments on the service at Chinese restaurant. We would appreciate if you could contact us at slz@shangri-la.com so that we can obtain more details for improvement.

Hope we can welcome you back and delight you again on your next trip.

Best regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle-upon-Tyne, UK
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 May 2014

I recently stayed for a night and immediately wished that I had been able to stay much longer. The staff were most welcoming and extremely friendly. The room was really clean and comfortable with a wonderful view over the railway station,the big open space in front of it and the hills.
The quality of the buffet was exceptional - there was so much variety. Foods of all kinds and of course, lots of superb Chinese cuisine to be explored. There was wine with the buffet and very good wine too!
The atmosphere was wonderful. I was travelling on my own but felt really cheered by the liveliness of it all. It was also good value for money.
One night! What a shame! I will definitely return to this wonderful hotel if ever I get the chance.

Room Tip: Ask for a room high up and overlooking the square in front of the railway station.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinRichley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 23 May 2014
Dear VinRichley,

Thanks very much for staying with us at Shangri-la Hotel, Shenzhen and sharing your enjoyable experience on our hotel page. We are thrilled to know that you are delighted by our comfortable room with wonderful views, great food and services. We highly appreciate your recognition and look forward to welcome you back in the near future.

Warm regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 May 2014

Love the location of this hotel. Just a five minute walk from the Train station and shopping. Shenzhen is a fairly large city so, location may not be great if you have to travel to districts such as Bao'on for business. None the less, a great stop when traveling back to HK. Club level is a must if you like breakfast, evening appetizers and top shelf liquor, which are included in the price of the club room. Staff is top notch as well. I love everything about this hotel and would like to return may times in the future.

Room Tip: Horizon Club Level is worth every penny!
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 23 May 2014
Dear Allan S,

Thank you so much for choosing Shangri-La Hotel, Shenzhen. We are grateful for your kind feedback with regards to our superb location, great food and exclusive services. Just as you experienced, it is always our commitment to delight every guest with the Shangri-La hospitality.

It was a pleasure for us having you as our guest and we look forward to serve you again on your next trip.


Best regards,

George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shenzhen hotels
Luohu Port
Crowne Plaza Hotel & Suites Landmark Shenzhen
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#16 of 2,786 in Shenzhen
904 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#10 of 2,786 in Shenzhen
724 reviews
Show Prices
Show Prices
Show Prices
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#2 of 2,786 in Shenzhen
895 reviews
Hyatt Place Shenzhen, Dongmen
#14 of 2,786 in Shenzhen
282 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-la Hotel Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-la Hotel Shenzhen

Property: Shangri-la Hotel Shenzhen
Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#30 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Shangri-La Hotels and Resorts, Booking.com, Priceline, Hotels.com, Agoda, TripOnline SA, 5viajes2012 S.L., Evoline ltd, Cancelon and getaroom.com so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing