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“noise”

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Shangri-la Hotel Shenzhen
Ranked #18 of 2,820 Hotels in Shenzhen
Certificate of Excellence
Reviewed 18 June 2014

Lot of noise during the day due to reconstruction work on the 3rd floor. Don's go if you travel from a different time zone and need a rest during day time. Staff was not willing to change room to higher floor.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with shangri-la.com
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 20 June 2014

Dear A B,

Thanks very much for choosing Shangri-La Hotel, Shenzhen as your residence in Shenzhen. I am distressed to hear that your experience was marred due to the noise issues. It is always our commitment to delight every guest with enjoyable experiences. We would appreciate you
contacting us at slz@shangri-la.com so that we can obtain more details. I trust we may have the chance to welcome you back in your next trip.

Warmest Regards,

George Baird

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404 - 410 of 2,212 reviews

Reviewed 16 June 2014

Having recently stayed at the Horizon Club the level of service by all the staff there was excellent. They were attentive to my needs and it was a pleasure to have stayed at this hotel. Good service makes any business trip more durable.

Room Tip: Consider the Horizon Club - it is good value for money
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 20 June 2014

Dear Nick C,

Thanks so much for choosing Shangri-La Hotel, as your residence in Shenzhen and sharing your enjoyable experience with us. We are glad to know that our attentive staff has delivered high-quality and professional services during your stay. We do appreciate your kind feedback and look forward to delighting you again with our warm Shangri-La hospitality on your next trip.

Warmest regards,

George Baird

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Reviewed 14 June 2014

Went to this hotel to meet some guests There and took a chair in the lobby to wait., a few mins later a girl came and asked me to order something from a menu which I didn't since I was waiting for the guests, again in next few mins a boy came and told me that I would have to pay 69RMB if I wait for over 5 mins and don't order food.

What could be worse ?

  • Stayed: May 2014
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3  Thank scorpio01hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

Very good location, close to the HK border, close to a very big shopping mall, close to the business district and close to the bus and railway station. Very committed and correct hotel staff. Nice executive lounge with top service. Daylong service and good concierge service. Nice touch of luxury and comfort.
The standard rooms and horizon club rooms are rather small....the only weak point.

Nevertheless ....Nice....

  • Stayed: June 2014, travelled on business
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Thank bernhardb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 16 June 2014

Dear bernhardb15,

Thanks for staying with us at Shangri-La Hotel, Shenzhen and sharing your positive feedback regarding our convenient location, committed staff and good services. We are glad to have you been our guest and look forward to serving you again in the near future.

Warmest regards,

George Baird

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Reviewed 12 June 2014

Really can't say anymore. Shangri-La. Is the only option for me to stay in Shenzhen either around the world . I want everyone else to please visit this hotel for your stay in future.
amazing stay at Shangri-La.


  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Ajay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 16 June 2014

Dear Ajay K,

Thank you for choosing Shangri-La Hotel, Shenzhen and highly recommending it to be a good residential choice in Shenzhen. It is always our pleasure to provide the most enjoyable
experience for every guest. Thanks again for your recognition and hope we can welcome you back to experience our Shangri-La hospitality soon.

Best regards,

George Baird.

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Reviewed 12 June 2014

Well located for my purpose, Friendly and fast check in at Club lounge, quite and nice room. Not to spacious, but sufficient. Nice atmosphere in the CLub lounge, which unfortunately stops serving at 19:30.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank 8jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 16 June 2014

Dear 8jo,

Thanks very much for staying at Shangri-la Hotel, Shenzhen and leaving a positive review on our hotel page. We are glad to find that you like our good location, friendly service, and well equipped rooms. We highly appreciate your kind feedback and look forward to welcoming you back in your next trip.

Warm regards,

George Baird.

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Reviewed 10 June 2014

After a 6,500 mile flight, and contesting with the ever interesting border controls, this hotel is an absolute joy to see. On arriving at the hotel, I was greeted with a smile and a "Welcome back Mr Wilson". I hadn't been there for 3 years!!! How on earth did they know who I was? Now that is not just customer service, but darned impressive. In fact, throughout the week, the staff were incredible everywhere. The 360 restaurant staff were unbelievably attentive and the food was incredible. The less flashy Champs bar was great fun, and again the staff were amazing. The reception staff and concierge staff were as good as you can get, and where else can you go to the swimming pool after dark and watch the ever friendly health club staff send out a lifeguard.
The room itself was spacious, clean and comfortable, and the Horizon club allowed easy access for food and drink from breakfast to the evening. In all the countries I have travelled to within 4 continents, I can honestly say I have not found a better hotel. Highly recommended!

  • Stayed: May 2014, travelled on business
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Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this reviewResponded 16 June 2014

Dear Mark W:

Thank you so much for choosing Shangri-La Hotel, Shenzhen again as your residence and sharing your enjoyable experience with us. We are thrilled to know that our superb location, comfortable room and facilities, fine restaurants and attentive staff have impressed you during your stay.

Your high recognition and recommendation are truly appreciated and we look forward to delighting you again with our warm Shangri-La hospitality in the near future.

Best regards,

George Baird

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-la Hotel Shenzhen

Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#28 Best Value Hotel in Shenzhen
Price Range: £76 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
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Also Known As:
Shangri La Hotel Shenzhen

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