We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Shangri-la Hotel Shenzhen
Ranked #18 of 2,786 Hotels in Shenzhen
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location and service”
Reviewed 4 August 2014

Stayed at this hotel last week. Great location for travel in and out of Hong Kong and into mainland cities in China. Right by the main train station. Service in the Horizon's Club was excellent. Staff very helpful and attentive

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Nickaj3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 12 August 2014
Dear Nickaj3001,

Thank you for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your enjoyable experience on our hotel page. We are thrilled to know that you are delighted by our convenient location, excellent service and attentive staff. We truly appreciate your kind feedback and hope to welcome you back on your next trip.

Best regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,185 reviews from our community

Traveller rating
    851
    1,029
    224
    59
    22
See reviews for
113
128
84
554
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Gold Coast, Australia
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2014 via mobile

I've recently stayed at this hotel and found it be in a great location centrally located close to the Lo Wu Station. The hotel offers creature comforts and reasonable service, all I can recommend is that you read the fine print when they offer you any upgrades.

Stayed July 2014, travelled with friends
Helpful?
Thank Phill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 1 August 2014
Dear Phill B,

Thank you for choosing Shangri-La Hotel, Shenzhen as your residence and recommending it as a great accommodation choice with the convenient location, fine foods and service. We are looking forward to serving you again on your next visit.

Warmest Regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 4 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 July 2014 via mobile

Handy location for the train station, metro and border crossing for Hong Kong (train, coaches, taxis can all get you there)
Hotel is clean, my room was big enough but a little dated however there are no complaints as I was very surprised how quiet it was in the room for being so central, sleeping was no problem.
Decent sports bar on second floor. Bell boys were attentive.
Walking outside the hotel is a pain as you get accosted by old women and men trying to get you into massage parlours, but apart from that there were no problems and would stay again if I needed to be handy for shenzhen public transport.

Stayed July 2014
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 1 August 2014
Dear Peter D,

Thank so much for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your valuable experience with us. We truly appreciate your positive comments on our convenient location, comfortable and quiet rooms as well as the restaurant and services. We hope to delight you again with our Shangri-La hospitality on your next trip.

Warmest regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 6 Contributor
295 reviews
253 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 27 July 2014 via mobile

First the good things
Service was exceptional check in and check out quick and friendly the concierge was great everyone speaks well english very common in Shenzhen. Very convenient for shopping across the street if one if the best place to do all your Chinese shopping ...
Now the bad parts.
Very old even ancient museum room hasn't been updated in at least 25 years. Rooms extremely tiny even a bit claustrophobic bed not so comfortable bathroom and shower very tiny low pressure.
There are many other better option available.

Stayed July 2014
Helpful?
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 28 July 2014
Dear Mashgiach,

Thank you very much for choosing Shangri-La Hotel, Shenzhen as your residence and sharing your valuable feedback with us. We truly appreciate your positive comments on our exceptional service and superb location, However the concerns you mentioned are also well noted. We will continually strive to provide better products and services. It will be our great pleasure to welcome you back in the near future.

Best regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 July 2014

Its very nicely located just beside the Train Station to Other Cities as well as the local MTR train.
5 mins from border of HK.
Service is great as usual. Club Lounge is nice with great view of HK and Shenzhen.

Lounge is small though.. Sits about 30 and it gets crowded....

Rooms are old and jaded, LCD TV screens are old 32 Inc type.

Although Stayed in Non Smoking floor the rooms and corridor smells of smokers...

Bathtub is shallow so you can hardly enjoy a decent soak.

Its about time they start renovating the rooms...

Room Tip: Stay away from rooms near the lift lobby, sound insulation of door is not great....
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank WKKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 28 July 2014
Dear WKKL,

Thanks very much for choosing Shangri-La Hotel, Shenzhen as your residence. We are delighted to learn that our convenient location and service with Shangri-La hospitality impressed you during your staying. However, we also noticed your comments on our room and facilities, which we have taken into consideration for future improvement. We warmly look forward to welcoming you back on your next visit.

Best regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

I always stayed at Shangri La Shenzhen. I have given high consideration, lately is very very poor, Horizon Club lounge breakfast is very poor, evening canapes terrible. Not to be considered anymore !!

Stayed July 2014, travelled on business
Review collected in partnership with shangri-la.com

Helpful?
2 Thank FilibertoHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 14 July 2014

This ageing hotel has great facilities and terrific staff and the location is very handy for the train in and out of Hong Kong. Meals are good, and Horizon club staff are excellent as are concierge and transportation staff

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank JJB-BizTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George B, General Manager at Shangri-la Hotel Shenzhen, responded to this review, 20 July 2014
Dear JJB-BizTraveller,

Thanks so much for staying with us at Shangri-La Hotel, Shenzhen and sharing your enjoyable experience. We are so excited to know that you are delighted with our convenient location, fine food, great facilities and attentive staff during your stay. We sincerely look forward to welcoming you back in your next visit.

Best regards,
George Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shenzhen hotels
Luohu Port
Crowne Plaza Hotel & Suites Landmark Shenzhen
Huanggang Port
Futian Shangri-La Shenzhen
Futian Shangri-La Shenzhen
#16 of 2,786 in Shenzhen
902 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#10 of 2,786 in Shenzhen
722 reviews
Show Prices
Show Prices
Show Prices
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#2 of 2,786 in Shenzhen
895 reviews
Hyatt Place Shenzhen, Dongmen
#15 of 2,786 in Shenzhen
281 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-la Hotel Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-la Hotel Shenzhen

Property: Shangri-la Hotel Shenzhen
Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#19 Business Hotel in Shenzhen
#30 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-la Hotel Shenzhen 5*
Number of rooms: 552
Official Description (provided by the hotel):
The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Ctrip TA, Booking.com, Expedia, Shangri-La Hotels and Resorts, Agoda, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com and Cancelon so you can book your Shangri-la Hotel Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Shenzhen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing