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“OK hotel for a sort stay”

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Crowne Plaza Hotel & Suites Landmark Shenzhen
Ranked #5 of 2,810 Hotels in Shenzhen
Certificate of Excellence
San Francisco
Level 6 Contributor
137 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“OK hotel for a sort stay”
Reviewed 28 November 2013

Hotel is in a convenient spot of town with easy access to shopping and dinning (Luohu area) and a short taxi ride from Shenzhen train station. Location wise it is great.

From the moment of walking in, I can tell this is an older property but the exterior and ground is well maintained so absolutely fine. I was upgraded to a suite as a premier member and this is great too. However, I was told at the front desk that breakfast and lounge access is NOT included which is a bit strange but not a big deal since I would be leaving early in the morning. I did decide later to question the IHG Reward program policy and after 10 minutes, I received a phone call from the Hotel Manager indicating they would honor the premier member privilege. So my advice to fellow travelers who have premier status with IHG hotels is, know your membership benefits and ask for them when not offered.

OK now the facility. My room is located on the 12th floor - while it is called a "suite" with full open space, I can not say it is a premier room. It is spacious by most hotel room standard though, just not the best "suite" I have ever seen compare with other comparable Crowne Plaza properties. The room decor including furniture is quite old-fashioned, a bit too traditional to my taste. Having said, the room is considered pleasant and comfortable.

I knew I wouldn't have the chance to have breakfast in the morning but did decide to check out the Club Lounge. As anticipated, the lounge level is furnished with an old-fashion flair - dark wood tables/chairs and traditional decoration. Layout is cramped and food/drink supplies is also a bit disappointing. Overall not a very relaxing space to hang out so I left after 10 minutes.

To sum up, this is an OK hotel particularly you want stay around the train station area. But I can't say I enjoyed the hotel much as this property is a bit too outdated for me There are many other nicer hotels in Shenzhen in the same price range so I would recommend to check out other options before booking here. But for a quick one or two night stay, this hotel is probably fine.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanFranExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 12 December 2013
Dear guest:

Thank you for sharing your feedback with us. We feel regret that you didn’t enjoy your stay at our hotel. Regarding the Club Lounge access issue,we would appreciate it if you can provide more details via emarketing@cplandmarksz.com so we can investigate and follow up accordingly. It will be our pleasure to serve you sometime again in the future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 November 2013 via mobile

Nice staff, service minded and polite. Very nice rooms, With free internet. Comfortable beds With vig pillows. Restaurangs have good selection of chinese, italian and international choises. All for reasonable price. Try it you will not be disapointed.

Stayed November 2013, travelled on business
Helpful?
Thank Kai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 28 November 2013
Dear Guest:

Thank you for sharing your recent experience with us. We are very excited to know you had such a good time in our hotel. We will do our best to make your next stay more comfortable. We look forward to welcoming you back.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 13 November 2013

Excellent hotel. Rooms were clean and comfortable. Great location. Stay made even better by the wonderful staff and service. Would recommend as a great choice. The hotel even upgraded our room! Be sure to visit the on site restaurants as the food and service are excellent.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brigid W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 14 November 2013
Dear guest:

Thank you for staying with us. We feel very glad to read your feedback about out hotel. We are dedicated to bring comfortable experiences to guests with our professional service. Thank you again for your recommendation of our restaurant. We look forward to seeing you again in the near future.

Best wishes,

Peter Pottinga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level 4 Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 November 2013

I stayed at the hotel for 4 nights, and my stay was absolutely fantastic.
Location is very convenient , Room was excellent , breakfast was having lots of choices and the staff was eager to serve you.
This is the only hotel in China, after spending almost 60 nights in various hotels and various cities, where you get a feeling that every staff of the hotel is extremely polite and almost everybody knows English. So you have no problem in getting your job done at any moment.
Each and every staff I had to contact was very polite and seemed to go out of the way to service you.
Though is is a costly hotel compared to most hotels in Shenzhen, if you do not mind the price, it is one of the best option.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SJG-Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 3 November 2013
Dear guest:

Thank you for sharing your recent experience with us. Seeing you had a good stay in our hotel really makes us very thrilled. The team is also delighted to hear you appreciated their service and will maintain and improve the standard to meet guests’ expectations. We sincerely hope to see you soon in the near future.

Best wishes,

Peter Pottinga
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
Reviewed 22 October 2013

Location of hotel is very good for business and vacation trips. It is only one station from Luohu metro station which is connected by metro line with Hong Kong, also hotel is not far from metro station, it is good for travelers with heavy luggage. Near from hotel a lot of restaurants with different kitchen, from oriental local food to italian cuisine. For people who love shopping, there are big shopping center in few steps from hotel. Travel from hotel to exhibition center takes about 20 mins, to main attractions, such as Window of the World and Great Chinese village. Travel from hotel to Shekou Port takes 1 hour by metro with 1 connection. Rooms are clean, big and well equipped, Also special thanks for well breakfast with enough choose of international dishes.

Room Tip: Rooms which are near from elevator are bigger and suitable for well sleep, elevator is not noisy and...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Powerride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 28 October 2013
Dear guest:

Thank you for sharing your recent experience with us. We are very glad to know that our hotel’s location has brought you convenience and comfort. We look forward to seeing you in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, England, United Kingdom
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 October 2013

From the minute we arrived at the Crown Plaza we were treated like Royalty, the reception staff spoke perfect English as did all the waiting staff and cleaners. The Hotel is spotless, well presented spacious and comfortable. We were upgraded to an executive room which was huge, almost 15 meters of window and a bed big enough for 4.
Although we were only there overnight, there was nothing I could fault, we arrived early at about 11am, I expected to leave our luggage and check in later in the afternoon however they checked us in and took our luggage to the room without any fuss.
The facilities are excellent, spa, gym and pools, I only wish we had more time to make use of them.
Although we did not take our evening meal at the Hotel, a snack lunch in the bar was excellent as was the choice and diversity of food served at breakfast.
The price is slightly more expensive than some Hotels in Shenzhen but I felt that the Crown as worth every penny.

Room Tip: Executive rooms are fantastic, ask for an upgrade.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adyver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 22 October 2013
Dear Guest:

Thank you for sharing your recent stay with us. What you wrote about our hotel is very generous and we are excited to know you had such a good time here. We look forward to your next stay and hope you will have more time to enjoy the hotel.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level 4 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 October 2013

I call this hotel, second home. excellent staff, nice lobby bar, great breakfast, the bed bed ever with different types of pillows to suit your head and sleep. Great location, not far from Shenzhen luohu station, close to guo mao metro station, close to kingglory plaza, one indian restaurant is just behind this hotel, very very close to Dongmen shopping, just three minutes walk from the hotel. you cant find a better five star hotel than this one in the vicinity. I have stayed here more than 15 times in the last seven or eight years. Great place.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DubaiChamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 10 October 2013
Dear DubaiChamp:

Thank you for taking time to share your comments with us. We are very thrilled to know you call our hotel as a second home. We’ve been trying all our best to present "Great Hotel Guests Love" to our guests. The team was delighted to hear how much you appreciated their service and we all look forward to your return.

Best wishes,

Peter Pottinga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Property: Crowne Plaza Hotel & Suites Landmark Shenzhen
Address: No. 3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Shenzhen
#4 Business Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#7 Romantic Hotel in Shenzhen
#10 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Number of rooms: 312
Official Description (provided by the hotel):
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling LuoHu commercial and shopping district. What's more,we offer a first class selection of restaurant and bar venues,as well as range of recreational facilities that add to the quality of your stay.Notice:Please be advised that our pool will be closed between 18Dec, 2016 and 22Jan, 2017 for upgrading. ... more   less 
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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