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Crowne Plaza Hotel & Suites Landmark Shenzhen
Ranked #11 of 2,742 Hotels in Shenzhen
Certificate of Excellence
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Great!!”
5 of 5 bubbles Reviewed 5 December 2013 via mobile

I was there for almost 5 days on business and my stay was certainly enjoyable. Got an upgrade without asking. The staff, be out front desk or breakfast folks were superb! Clean rooms, good service and very close to Dong Men (shopping jungle) .. there are a number of restaurants in the vicinity including an Indian restaurant (Bollywood Spice I think - which serves some delicious food btw..).
Their breakfast spread is massive with both traditional and continental choices, fresh fruit and vegetable juices and more than 1 type of coffee.
Definitely enjoyed my stay!!

Stayed November 2013, travelled on business
Helpful?
Thank hindustani31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 6 December 2013
Dear guest:

Thank you for sharing your stay with us. We are very thrilled to know you were satisfied with us and your generous comments have really made us very cheerful. We are dedicated to bring comfortable experience to our guests and will maintain and improve our standard. We all look forward to welcoming you back in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

569 reviews from our community

Traveller rating
    290
    215
    53
    2
    9
See reviews for
40
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269
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Taipei, Taiwan
Level Contributor
92 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 28 November 2013

Firstly, the location is quite excellent. Based on this, I'll stay here again. Nearby very busy and esay for travellers. Although it's an old hotel, the maintenance is quite good. The service people are friendly and would like to meet all you need. Lots of restaurant and department stores nearby, if you travel with family, that's a best place to stay. The executive lounge is good too, not so crowded, and provide good food. The gym is small but still ok. Varity of things in a stone throw distance is the best thing for business traveler. I'll stay here again.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 1 December 2013
Dear Guest:

Thank you for sharing your recent stay with us. We are very excited to know your stay here is enjoyable. We also feel glad that our location has brought you convenience and comfort. We will continue to bring great service to our guests. We look forward to welcoming you back.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
126 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 bubbles Reviewed 28 November 2013

Hotel is in a convenient spot of town with easy access to shopping and dinning (Luohu area) and a short taxi ride from Shenzhen train station. Location wise it is great.

From the moment of walking in, I can tell this is an older property but the exterior and ground is well maintained so absolutely fine. I was upgraded to a suite as a premier member and this is great too. However, I was told at the front desk that breakfast and lounge access is NOT included which is a bit strange but not a big deal since I would be leaving early in the morning. I did decide later to question the IHG Reward program policy and after 10 minutes, I received a phone call from the Hotel Manager indicating they would honor the premier member privilege. So my advice to fellow travelers who have premier status with IHG hotels is, know your membership benefits and ask for them when not offered.

OK now the facility. My room is located on the 12th floor - while it is called a "suite" with full open space, I can not say it is a premier room. It is spacious by most hotel room standard though, just not the best "suite" I have ever seen compare with other comparable Crowne Plaza properties. The room decor including furniture is quite old-fashioned, a bit too traditional to my taste. Having said, the room is considered pleasant and comfortable.

I knew I wouldn't have the chance to have breakfast in the morning but did decide to check out the Club Lounge. As anticipated, the lounge level is furnished with an old-fashion flair - dark wood tables/chairs and traditional decoration. Layout is cramped and food/drink supplies is also a bit disappointing. Overall not a very relaxing space to hang out so I left after 10 minutes.

To sum up, this is an OK hotel particularly you want stay around the train station area. But I can't say I enjoyed the hotel much as this property is a bit too outdated for me There are many other nicer hotels in Shenzhen in the same price range so I would recommend to check out other options before booking here. But for a quick one or two night stay, this hotel is probably fine.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SanFranExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 12 December 2013
Dear guest:

Thank you for sharing your feedback with us. We feel regret that you didn’t enjoy your stay at our hotel. Regarding the Club Lounge access issue,we would appreciate it if you can provide more details via emarketing@cplandmarksz.com so we can investigate and follow up accordingly. It will be our pleasure to serve you sometime again in the future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 November 2013 via mobile

Nice staff, service minded and polite. Very nice rooms, With free internet. Comfortable beds With vig pillows. Restaurangs have good selection of chinese, italian and international choises. All for reasonable price. Try it you will not be disapointed.

Stayed November 2013, travelled on business
Helpful?
Thank Kai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 28 November 2013
Dear Guest:

Thank you for sharing your recent experience with us. We are very excited to know you had such a good time in our hotel. We will do our best to make your next stay more comfortable. We look forward to welcoming you back.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 13 November 2013

Excellent hotel. Rooms were clean and comfortable. Great location. Stay made even better by the wonderful staff and service. Would recommend as a great choice. The hotel even upgraded our room! Be sure to visit the on site restaurants as the food and service are excellent.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brigid W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 14 November 2013
Dear guest:

Thank you for staying with us. We feel very glad to read your feedback about out hotel. We are dedicated to bring comfortable experiences to guests with our professional service. Thank you again for your recommendation of our restaurant. We look forward to seeing you again in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

I stayed at the hotel for 4 nights, and my stay was absolutely fantastic.
Location is very convenient , Room was excellent , breakfast was having lots of choices and the staff was eager to serve you.
This is the only hotel in China, after spending almost 60 nights in various hotels and various cities, where you get a feeling that every staff of the hotel is extremely polite and almost everybody knows English. So you have no problem in getting your job done at any moment.
Each and every staff I had to contact was very polite and seemed to go out of the way to service you.
Though is is a costly hotel compared to most hotels in Shenzhen, if you do not mind the price, it is one of the best option.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SJG-Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 3 November 2013
Dear guest:

Thank you for sharing your recent experience with us. Seeing you had a good stay in our hotel really makes us very thrilled. The team is also delighted to hear you appreciated their service and will maintain and improve the standard to meet guests’ expectations. We sincerely hope to see you soon in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
5 of 5 bubbles Reviewed 22 October 2013

Location of hotel is very good for business and vacation trips. It is only one station from Luohu metro station which is connected by metro line with Hong Kong, also hotel is not far from metro station, it is good for travelers with heavy luggage. Near from hotel a lot of restaurants with different kitchen, from oriental local food to italian cuisine. For people who love shopping, there are big shopping center in few steps from hotel. Travel from hotel to exhibition center takes about 20 mins, to main attractions, such as Window of the World and Great Chinese village. Travel from hotel to Shekou Port takes 1 hour by metro with 1 connection. Rooms are clean, big and well equipped, Also special thanks for well breakfast with enough choose of international dishes.

Room Tip: Rooms which are near from elevator are bigger and suitable for well sleep, elevator is not noisy and...
See more room tips
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Powerride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, 28 October 2013
Dear guest:

Thank you for sharing your recent experience with us. We are very glad to know that our hotel’s location has brought you convenience and comfort. We look forward to seeing you in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Property: Crowne Plaza Hotel & Suites Landmark Shenzhen
Address: No. 3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shenzhen
#7 Romantic Hotel in Shenzhen
#9 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#22 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Number of rooms: 312
Official Description (provided by the hotel):
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling LuoHu commercial and shopping district. What's more,we offer a first class selection of restaurant and bar venues,as well as range of recreational facilities that add to the quality of your stay.Notice:Please be advised that our pool will be closed between 18Dec, 2016 and 22Jan, 2017 for upgrading. ... more   less 
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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