It is my first time at a Langham hotel. I have chance to be upgrade to grand room. The hotel and all the facilities, and the staff are all very nice and helpful.
The only thing I am very disappointed is about he room service. I order a wonton noodle (chinese dumpling) and I have the terrific surprise that the meat is rotten . . . just to reminder that it is a 5 stars category hotel FIVE STAR ... and there suppose to have a TWO STAR michelin restaurant in the hotel ...
So I call back the room service, the personal in charge ask to chose another dish for same price or cheaper for exchange . . .
I find this reaction is VERY MISERLY. For the minimal is to offer the diner with apologize
Next I will bring the dish directly to their hotel director and country hygiene service and see wait are they manage to deal with such situation ...
- Official Description (provided by the hotel):
- In one of China’s most vibrant and fastest-growing cities, The Langham, Shenzhen is a haven of refined sophistication. Continuing the Langham legacy of delivering refined service and luxurious comfort, The Langham, Shenzhen comprises 352 elegant rooms and suites, from the elegant Deluxe Room to the grand Royal Suite. An enchanting landmark in Shenzhen’s premium Futian district, guests are centrally located within the city’s commercial and retail hub. The Langham, Shenzhen invites guests to indulge in a wonderland of dining options. Savour Chinese delicacies at T’ang Court or delight in the international fare at Silk. Enjoy The Langham’s signature Tiffin Afternoon Tea in the Palm Court lounge, relax by the poolside bar Gazebo, stir the senses at Duke’s or submit to the temptations in Treasures & Scent. Reflecting classic European style in a contemporary, dynamic city, The Langham, Shenzhen embraces the timeless qualities that have always been part of the Langham heritage. ... more less
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