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“Great hotel at a very affordable price”
5 of 5 bubbles Review of L'Hermitage Hotel

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L'Hermitage Hotel
Ranked #41 of 2,755 Hotels in Shenzhen
Vedano al Lambro, Italy
Level Contributor
406 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
“Great hotel at a very affordable price”
5 of 5 bubbles Reviewed 22 June 2013

The Hotel is in Nanshan area, very close to Shennan Road, the long road crossing Shenzhen from west to East.
The Hotel is new, rooms very comfortable and very well equipped with a very functional aircon (necessary in most periods in Shenzhen), a great shower and a bath tub.
The fitness room is well designed and there is also a sauna.
Breakfast is typically included in the rate, great choice for every taste.
If I have to find something that could be improved is the english speaking of some receptionists (but they are very helpful anyway) and the fact that the hotel is not very well known by taxi drivers, so I suggest that you always carry with you the room key with the chinese name of hotel and address. The closest metro station is Shenzhen University, at about 10-15 minutes walk.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Corrado R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 15 July 2013
Dear Corrado,

First of all, thank you so much for staying with us.
We are more than happy to hear you liked the hotel’s room, gym and breakfast.
Great that you share a tip with other tripadvisor-users about the hotel card. We also recommend to all of our Guests to have it, as it is very useful for the taxi drivers.
Regarding the English speaking of some receptionists, we will do our best to improve the communication skills of our staff. Thank you one more time for your comment.

We hope to see you again.
Kind regards,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
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    8
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Minorca, Spain
2 reviews
5 of 5 bubbles Reviewed 31 May 2013

The service was excellent during our stay from the front door staff to the concierge to the housekeepers. The rooms are quite large and pristine. This hotel is all about the total experience.
Overall, this was a great hotel and we would definitely return!

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aloha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 2 June 2013
Dear Aloha,

Thank you a lot for such kind words. We are very glad to hear that you had a wonderful stay with us.
We appreciate your wonderful comments, especially your willingness to return to L’Hermitage when you will be in Shenzhen next time. We will be more than happy to serve you again.

Guest Relations Manager
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Hitchin, United Kingdom
Level Contributor
106 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

"Faultless" is not a word I use lightly and I've had some grim experiences in China. this hotel was a breath of fresh air - very reasonably priced at around the $100 a night mark I was surprised to find that this included breakfast and internet access. The rooms were spacious, clean and comfortable and the internet speed was excellent. The food was excellent - breakfast was an excellent compromise with most breakfast items kept on hot plates but the bacon and eggs freshly cooked to order; also a good array of cold meats, cheese, fruit, etc. Dinner was also good although a wider menu would be an improvement. Staff were incredibly friendly, polite and helpful across the board and included 2 or 3 Europeans with excellent English for whom nothing was too much trouble. As an example I was smoking a cigarette outside, it started raining and a guy immediately sprinted across to hold an umbrella over my head!! For this price, this hotel was outstanding.

TOP TIP - the taxi drivers have difficulty finding the hotel so when arriving at the airport have a printout of the name and address of the hotel in Mandarin.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 23 May 2013
Dear Chris,

First of all, thank you for sharing such nice and positive comments about your experience at L'Hermitage Hotel. We are happy to hear you had a wonderful stay, and that you liked the service and breakfast. We will definitely continue to pay attention about our quality and make you feel like at home next time you visit us again.

Great that you shared the suggestions with other TripAdvisor users about the location map. Yes, we recommend our guests to have the hotel map printed out for taxi drivers. Regarding the food selection, we are always open to hear your wishes and requests, so if you have any, please let us know. Also, we change our dinner buffet offers according to guests' requests.

Best regards,

Guest Relations Team
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Varazdin, Croatia
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 10 May 2013

Great hotel with comfortable rooms and beds, delicious dining, very clean and most of all lovely staff. Tamara handled all our needs and requests in a professional and friendly manner, making sure to exceed our expectations each time we saw her. Lovely lady and we will come back due to this hotel's amazing and personalized customer service.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ninnadj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 23 May 2013
Dear Valued Guest,


Thank you so much for your lovely words and compliments. We are so happy to hear you had a great stay with us, and that you enjoyed the rooms, food and our staff. We will continue to keep our standards, and we hope you will choose us next time you come to Shenzhen. Many warm greetings!
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Milton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 April 2013

Tamara and Diego English speaking Europeans working at hotel made you feel at home and everyday attended to any needs that were required such as getting my cell phone working again. breakfasts were great with good selection, fantastic Japanese restaurant. close to Shenzhen University and 20 RMB taxi ride 15 minutes to Sekou ferry to HK airport. Very friendly chinese staff with most speaking some english. Was upgraded to Superior room on executive floor with large bathroom and luggage area. wonderfull beds and pillows. great internet service. good value. new hotel with the service of a Shangri-la hotel. highly recommdable.nice quiet area . a little trickey locating off Nanhai Ave. added bonus happy hour every night on main floor and executive lounge floor

Room Tip: superior room on executive floor is great value.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Everret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 16 April 2013
Dear Mr. Everret,


Thank you so much for such kind words, we appreciate them a lot. We are very happy to hear that you had a wonderful stay.

Glad to hear you enjoyed the room and Executive floor benefits, and liked the specialties from Japanaese restaurant, as well as our buffet breakfast. Yes, our staff are improving their English daily so that we ensure a smooth conversation with our guests.

It was nice to get a chance to know you. Hope to see you again soon!
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Beijing, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 March 2013 via mobile

This newly built hotel in the Nanshan district is very well located close a cross section (but without the normally accompanying noise) of two major expressways. The hotel's management has made the wise decision to hire a few non-chinese staff members ensuring a smooth communication with foreign guests.
I was helped on numerous occasions by Tamara and Diego in an effective way and always with a smile. Likewise the chinese staff, of course.
The rooms, the breakfast are of top class.
Visitors will surely not regret their stay.

Stayed March 2013, travelled on business
Helpful?
Thank Jacques F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 23 March 2013
Dear Jacques,

These are such lovely words! Thank you so much. We were so happy to read your review and such a positive feedback. We are very glad that you enjoyed your time with us. When you come next time, we will ensure another great stay.

Best regards,

Tamara Gadjanski
Guest Relations Manager
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Torre Del Greco, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 March 2013

I'm really enjoying my stay at the moment, rooms are great and the design of all the spaces and ambients is so nice; of course breakfast and dinner is really hard stuff to handle, since there's plenty and great variety of good dishes, both local and European; the wi-fi also goes at bursting speed.

Of course the staff is very good, nice and helpful. Speaking many languages, from English to Chinese, to Spanish, and also some Italian. Thumbs up especially for the Serbian girl, the Spanish guy, the waiters at the restaurant, and anyone else in general.

Some recommendations/suggestions: gotta find a way to insert it on the maps, 'cause it's quite hard to find... taxi drivers almost got mad (and that's a pity because it's an A-level hotel); the gym is good, but who's here for business would like to use it even at 10 p.m. (closes at 8 p.m. ATM).

Marino

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marino_M1063524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jie c, Guest Relations Manager at L'Hermitage Hotel, responded to this review, 18 March 2013
Dear Mr. Marotta,


Thank you for staying with us and sharing your nice experience with others. We are happy to hear that we met your expectations and that you enjoyed your time in the hotel.

Great that you gave us suggestions, as we always take them seriously. Regarding the location, we are working hard to inform taxi drivers about the hotel, since it is brand new. Besides, we would recommend our guests to print out the map before coming to the hotel, which can be found on booking sources such as Booking.com, Agoda.com, etc. In case you need further assistance, it is also suggested to have our hotel number, so you can dial us any time and pass the telephone to a taxi driver. Our staff would help with the instructions on how to reach the hotel.

We hope to see you again.

Best regards,

Tamara Gadjanski
Guest Relations Manager
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Additional Information about L'Hermitage Hotel

Property: L'Hermitage Hotel
Address: No.3031 Nanhai Avenue, Nanshan District, Shenzhen 518052, China
Phone Number:
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #41 of 2,755 Hotels in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — L'Hermitage Hotel 4.5*
Number of rooms: 177
Reservation Options:
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