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Hilton Shenzhen Shekou Nanhai
Ranked #14 of 2,843 Hotels in Shenzhen
Certificate of Excellence
Reviewed 3 March 2014

Upgrade provided to a room overlooking the bay with a balcony, really cool bathroom with an automatic toilet that does everything but go for you, nice large tub and shower, large desk and large flat scree tv. I wish I could have spent more time there...

Exec lounge was nice for breakfast. Had dinner in the buffet restaurant ( which was really nice and a ton of options) because the grill restaurant told us when we were checking out the menu before going in that they didn't have any steak (Wednesday night) but would have more tomorrow...really? What a joke, but this was the only negative experienced...

The hotel overall was very luxurious, and about 30 minutes by taxi in the morning to the Shenzhen airport. There seems to be a lot of things happening in the neighborhood, so next time will venture out of the hotel and check those out, including the cruise ship that is surrounded by streets and buildings now!

I would definitely stay here again and recommend this hotel!

  • Stayed: February 2014, travelled on business
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Thank idontlikechina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 25 August 2014

Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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546 - 552 of 810 reviews

Reviewed 2 March 2014

I stayed at the hotel on three separate occasions and the hotel is simply superb. From the moment you walk into the huge reception area, you know you are in a fabulous hotel and it does not let you down. For a large hotel, it has a real air of calm and the staff are attentive without getting under your feet or in your way. The breakfast was amazing which kept us going all day, and special mention needs to go to The Grill, which served the most amazing Rib Eyed steak. The newly developed Seaworld is a short 5 minute walk away, whilst the Ferry terminal is 15 minutes walk or 5 minutes in a cab. From the terminal you can easily get to Hong Kong, HK International Airport, or Macua. From Seaworld, you can jump on the Shenzhen Metro and get to most places in the city easily. I am certainly going back, the sooner the better.

Room Tip: The rooms have two views, one overlooking the Sea, the other overlooking the Seaworld development. Y...
See more room tips
  • Stayed: December 2013, travelled as a couple
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Thank AdrianinChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 25 August 2014

Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Stayed in this fantastic hotel for a meeting for 2 days. The hotel recently opened and is part of the impressive Sea World in Shekou. This is the 1st Hilton in Shenzhen. Good connections to HKG via ferry just 5 min away or as well as via road by bridge. There are a lot of restaurants and bars wthin 5 min walking distance.
The facilities are impressive, super modern and functional. Rooms are very spacious and the beds are super comfortable. The ADD has a little terrace and the buffet and service is outstanding. The staff will call you by name and this impressed me a lot. The meeting was a big success! Defenitilly will be back!

  • Stayed: February 2014, travelled on business
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Thank kosmar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 25 August 2014

Dear Guest, thanks for staying with us.
We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Checked into the Hilton Shenzhen Shekou area. Lovely spanking new hotel which has lovely rooms, wonderfully impressive lobby, excellent restaurants, and excellent service (if you get the ore experienced staff). As the hotel is new, there are still many ways to go to improving its service quality but I am sure that in a short time, it will definitely improve. One funny thing was when I was checking out - I was never asked to give any feedback on my stay - which I think is important for a new hotel to improve on its service offerings.

Stayed: February 2014, travelled on business
Thank Winston668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 25 August 2014

Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

The hotel service is not good. Reservations made online was not honored and could not be located. The staff is not helpful so I cut the stay from 2 days to 1 day. Also this is the only hotel I still pay for internet even as a valued Hilton member.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jing Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 25 August 2014

Dear Guest, thanks for staying with us from when we just opened. Thank you for feedback us the detailed problems you experienced and we are really sorry about it. Now we have launched a first 10 minutes free wifi service. We will keep improving our services and products and we wish to have you with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

This hotel is new and Good they still have some way to go to be great.
I would say because it is new and they are still learning the ropes.
Check in and check out was good the room is beutiful and has a great view. the bed was comfortable and the shower was very good. the room and common spaces were beutiful and clean.
Getting a taxi in this hotel takes a while so plan ahead.

  • Stayed: February 2014, travelled on business
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Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 1 September 2014

Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

My stay at the Hilton in Shekou Shenzhen was an outstanding experience. The facilities were top notch, the food was top notch (they got my steak PERFECT), but most importantly the staff were exceptional... very friendly, accommodating, and really took the time to help me with anything I needed. The only downside was probably the quality of the Internet connection, but I think this is a regional issue and not a hotel issue. The hotel is short walk from many of the office buildings in the area, and it was quite a pleasant experience to walk to and from work every day. I'll be returning here on my next visit to the area and I highly recommend it to other travelers. You will not be disappointed.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 1 September 2014

Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Shenzhen Shekou Nanhai

Address: No.1177, Wanghai Road, Nanshan District, Shenzhen 518067, China
Phone Number:
Region: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 2,843 Hotels in Shenzhen
Price Range: £100 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Shenzhen Shekou Nanhai 5*
Number of rooms: 541
Official Description (provided by the hotel):
Ideally located in the core are of Shenzhen’s western coastal city belt, the Hilton Shenzhen Shekou Nanhai hotel faces Shenzhen Bay on the west, Pearl River Estuary on the east and Hong Kong across the sea. Our hotel is close to Sea World and the Shekou Princebay Cruise Center, which connects the area to Hong Kong International Airport, Hong Kong Central, Macau and Zhuhai. Ideally located in the core area of Shenzhen’s western coastal city belt, close to SeaWorld Only 30 minutes from Hong Kong International Airport (HKG) by ferry 24-hour fitness centers, indoor and outdoor pools, spa, a basketball playground, a tennis court and kids' club Seven onsite dining options, serving delicious local and international cuisine Over 4,000sq.m of meeting and event space, including 1,260sq.m. pillar-free grand ballroom and 950 sq.m. rooftop garden International newspapers and magazines available on your tablet or smartphone during your stay ... more   less 
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