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“unexpected”

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Hilton Shenzhen Shekou Nanhai
Ranked #6 of 2,755 Hotels in Shenzhen
Munich
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“unexpected”
5 of 5 bubbles Reviewed 30 April 2014

Arrived via the ferry to Shenzen. Pick-up from the Hotel at the Ferry station. I did not expect such a great hotel. Impressive Lobby. Great Executive Room (I had a view over the bay). Executive Floor top floor, great choice for breakfast. Wide range and selection of food at the breakfast buffet. Pearl from guest service was very helpful on getting me some items I had left in my room.

Room Tip: Executive room due to view and a great Executive lounge
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreas777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 21 May 2014
Dear Andreas,
Thank you for your kind review of Hilton Shenzhen Shekou Nanhai. I am pleased to hear you enjoyed your stay and will let Pearl know she contributed to your one-of-a-kind experience. Your comments is the best encouragement to us. We hope to see you again soon.
Sherry, Online Public Relations Manager, Hilton Shenzhen Shekou Nanhai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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632 reviews from our community

Traveller rating
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    41
    17
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Any
English first
2 reviews
3 of 5 bubbles Reviewed 28 April 2014

(1) Room service is bad - it took me a considerable long time to have an extra blanket and being asked why I need one! (2) Much room for improvement for quality of food at buffet which doesn't worth such price! (3) I have been asked to buy swimming caps to swim at the indoor pool but many swimmers didn't wear any cap at all!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Winnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 21 May 2014
Dear Winnie,

Thank you for your review. I sincerely apologize for the unfortunate experience you had during your stay. The issue has been reported to our management team, we will improve our efficiency of room service. Regarding the swimming caps, for ensure every guest enjoy a clean swimming pool, everyone will be required to wear the swimming cap before entering, and we offer the choice of borrowing or buying. However, guests can take off their cap if they are not swimming.

We appreciate your feedback which will help us to continue improving our services and communications. We hope you will return to stay with us to experience the results of that work for yourself.

Sherry, Online Public Relations Manager, Hilton Shenzhen Shekou Nanhai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 April 2014

The Hotel is brand new, the design is super trendy with full of marble and infinity pool design. the view from the room is amazing and the room facilities are great (walk in shower with "rain", good amenities). but.... when trying to get a taxi to go to the city or to the ferry port I had to wait more than 10 min each time. going back to the hotel isn't easy as well since many taxi drivers have no idea where it is.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 18 August 2014
Dear Guest, thanks for staying with us. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zhuhai, China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

Dedicated reception for HH guests. All was perfect in this hotel that just open in Shekou area in Shenzhen. The hotel is near Sea World area full of restaurants and bars. Really a nice stay in the crowded and busy Shenzhen.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wodani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 18 August 2014
Dear Guest, thanks for staying with us.
We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taiping, Malaysia
Level Contributor
88 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

First time to this hotel and got dropped off at the first floor as it was late at night, i figured it was just another quiet hilton - boy was i wrong! their main entrance was on 2nd floor and thanks to Tiger Zhang who kindly walked me all the way to the reception (he was the only one that volunteered among all the staff there).

what really impressed me
1) overall genuine excellent service, in greeting and remembering the guests, arranging for taxis

2) the location - short distance to brand new tourist area with malls and restaurants - very vibrant and certainly trendy

3) Ended up the night at their lobby bar which has a reflecting pool and overlooking the ocean. A collegauge and I had an enjoyable evening with cigars and good brandy/whisky while we relaxed. They had cozy chairs outdoors and can be a romantic setting indeed

4) The australian jazz singer is very good - much better than the russian lady they have in Conrad, Dalian

5) Can't wait to come back

Tips for management:
1) 1st floor/ground is not the Lobby - it's the 2nd floor - do remind the guests
2) the restaurants etc.. should have a way to verifying what room the guests stay in without running to the reception area to verify - saves them and the guests a lot of time

Room Tip: 1) Ask for a sea view! 2) if you don't like to walk too far to your room ask for a room closer...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MacGyver-SG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 18 August 2014
Dear Guest, thanks for staying with us.
We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loganville, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 March 2014

Stayed at the Shekou Hilton for a week. Location is close to the Metro line which we used daily. Rooms on the executive level with balcony are beautiful and spacious with great views of either the bay or the ship. Very clean and great service. Executive lounge was well stocked with drinks and a good selection of food. The lounge provides an awesome view the bay area and we enjoyed watching the local fisherman arrive daily. The outdoor bar area on the main level is also a great area to sit and watch the bay area. Laundry was expensive. Excellent service. Will definitely stay there again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 18 August 2014
Dear Guest, thanks for staying with us.
We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products, as well as exceeding guests' expectations. We wish to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
92 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 27 March 2014

The hotel is brand new, love the room designs and attention to detail. The location is good, within a 3 mins walk there is a shopping mall with good restaurants. However, there was room for improvement at this hotel. The front desk staff was not very smart on figuring out how to switch rooms for us when we had to change different room types in the middle of the stay. I spent at least 40 mins trying to sort it out with the front desk on my feet in heels. After I finished doing that, we walked over to the bar to have drinks, I ordered 4 different types of non-alcoholic drinks on the menu, was told four different times that they had yet to offer the drinks. Perhaps the hotel was new and they didn't have the inventory yet, but I was surprised to learn this type of things would happened at a western managed Hilton.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WEBinHarmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonshenzhen, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 21 August 2014
Dear Guest, thanks for staying with us from when we just opened. We really appreciate your detailed comments on our hotel facilities and services. We will keep improving our services and products and we wish to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Shenzhen Shekou Nanhai

Property: Hilton Shenzhen Shekou Nanhai
Address: No.1177, Wanghai Road, Nanshan District, Shenzhen 518067, China
Phone Number:
Region: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 2,755 Hotels in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Shenzhen Shekou Nanhai 5*
Number of rooms: 323
Official Description (provided by the hotel):
The striking Hilton Shenzhen Shekou Nanhai hotel is ideally situated in the core area of Shenzhen's western coastal city belt, in Shenzhen Nantou Peninsula. The hotel faces Shenzhen Bay on the west, Pearl River Estuary on the east and Hong Kong across the sea. ... more   less 
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