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“Great facilities and good attitude”

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Hilton Shenzhen Shekou Nanhai
Ranked #6 of 2,755 Hotels in Shenzhen
Shanghai
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great facilities and good attitude”
4 of 5 bubbles Reviewed 4 June 2014

Lovely pool with view and nice little gym. Great breakfast selection and very comfortable rooms, some with view of sea. Although the hotel system is not fully smooth, the staff's attitude is good. Very convenient shuttle bus to ferry to Hong Kong.

Room Tip: Ask for the ocean views
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warwick John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 15 June 2014
Thank you for your recent stay at Hilton Shenzhen Shekou Nanhai, and glad to hear that you enjoyed your stay with us. Your comments are surely great encouragement for us. Hope to see you again next time when you are in Shenzhen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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635 reviews from our community

Traveller rating
    416
    150
    41
    17
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Guangzhou, China
1 review
5 of 5 bubbles Reviewed 2 June 2014

Excellent service,enviroment and food. Hilton hotel is the place for you to relax.I like the swimming pool, the sight is beautiful. I could enjoy the beautiful scenary of bay from the windows of the guest room and gymnasium. It is convenient to go to the Sea World from this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jia Yi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 15 June 2014
Thank you for your kind comments about Hilton Shenzhen Shekou Nanhai, and I hope you will stay with us again soon to experience smart luxury at its finest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 June 2014

This is a great place to stay and it isn't even finished totally as yet. Staff is wonderful and amenities great. Perfect for business or vacation. The views are fine and very convenient to the ferry service and airport.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 15 June 2014
Thank you for your kind comments about Hilton Shenzhen Shekou Nanhai, and I believe next time when you will stay with us will have even better experiences!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

This is one of the best Hilton hotels yet. Fully rebuilt and refurbished and opened in March. Top Quality, great service, usual Hilton standards but high end luxury bedrooms? Great views over Shekou from the 22nd floor and only a short 5minute stroll from the centre?

Room Tip: For a little extra on the room rate, go executive? Not only is the room smothered in hi tech gadgets...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mac35-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 15 June 2014
Dear Guest, thank you for your recent stay with us and kind comments about Hilton Shenzhen Shekou Nanhai. We know how valuable your time is, so I am happy to hear that our environment allowed you to better connect with those around you. We hope to see you again soon when you travel to Shenzhen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Stayed in this hotel for one night. Loved the 75sqm junior club suite. The ambience of the room and lobby is understated and spacious, yet not pompous. Flawless for a business orientated hotel.

Fine dinning at lobby is reasonably price and not snobbish like. When dining, there was only 3 or 4 tables that was occupied so privacy is assured and services is prompt. Food is above average but nothing to shout about.

Having stayed at Conrad Macau and Hilton Shekou (both Hilton group hotels) in the same week, Hilton Shekou can perhaps mimic its classier brother in the following:

1) Cease being a cheapskate ....like my mother. When I pay 2400rmb/night for a room, I expect my mistress who did not register as a inhouse guest to enjoy free access to club benefits. She forgot to bring her ID to register as a guess so I have to fork out >200rmb for her 3 cup of coffee. Conrad Macau allows for club benefits to one guest even if he/she is not registered as hotel guest.

2) Conrad has this norm of pre-filling water in the in-room Expresso machine. A micro touch like this distinguishes between a Hilton or the tier up Conrad or Waldorf Astoria chain

3) Better checkin procedures may be required. Despite booking a club room, I couldn't checkin at the club lounge. The club lounge at the top floor of the hotel requires a swipe card and lobby checkin had a long queue of other guests.

4) Whilst isolated, finding a taxi at the hotel stand may take extended time during peak hours

Notwithstanding the above nitpicking, it was a fabulous one day stay at Hilton Shekou

Room Tip: Stay in Westin if you like a variety of restaurants to choose from, easier access to taxis and a sho...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymondteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 16 June 2014
Dear guest,
Thank you very much for taking the time to write a review about your recent stay at our hotel. We’re very sorry that we didn’t meet your expectations and we’re taking your recommendation to our management team. We strive to provide personalized experiences for each of our guests, and are always actively looking for ways keep costs fair while offering the finest in luxury accommodations and service.
After all, we are pleased that you enjoyed our hotel, and hope you will consider staying with us again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
1 review
5 of 5 bubbles Reviewed 28 May 2014

During the 2-night stay in Hilton for the conference, the staff of the hotel had been very helpful, arranging the venues nicely. The hotel facilities were nice, and the room was comfortable that I might have enough energy for the events the other day. Overall the stay was a great experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chun Wang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 16 June 2014
We are pleased to hear that you had a productive event at Hilton Shenzhen Shekou Nanhai. We know how valuable your time is, so I am happy to hear that our environment allowed you to better connect with those around you. We strive to help our guests be at their best, whether they are with us for business or pleasure. Thank you for your patronage, and should your travels bring you back to the Shenzhen area, we hope you will choose us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2014

Staff speak good English and Cantonese compared to other establishments in China. Rooms are spacious and beds very comfortable. Price is a bit steep, but understandable it's probably necessary to maintain high quality of service. Pre-ordered dinner was mediocre, but most likely because our organization scrimped on the expenses.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank TheTeacherHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SZXSS, General Manager at Hilton Shenzhen Shekou Nanhai, responded to this review, 16 June 2014
Dear guest, we are pleased to hear that you enjoyed your stay at Hilton Shenzhen Shekou Nanhai, and happy to hear that our service satisfied you. Your comment is great encouragement to us. Thank you for your business, and I hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Shenzhen Shekou Nanhai

Property: Hilton Shenzhen Shekou Nanhai
Address: No.1177, Wanghai Road, Nanshan District, Shenzhen 518067, China
Phone Number:
Region: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 2,755 Hotels in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Shenzhen Shekou Nanhai 5*
Number of rooms: 323
Official Description (provided by the hotel):
The striking Hilton Shenzhen Shekou Nanhai hotel is ideally situated in the core area of Shenzhen's western coastal city belt, in Shenzhen Nantou Peninsula. The hotel faces Shenzhen Bay on the west, Pearl River Estuary on the east and Hong Kong across the sea. ... more   less 
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