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“The staff make this a great hotel”

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Metropark Hotel Shenzhen
Ranked #47 of 2,754 Hotels in Shenzhen
Perth, Australia
Level Contributor
690 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“The staff make this a great hotel”
Reviewed 9 October 2013

This was my second stay, 3rd Oct to 8th October, to visit a local friend and to take in a few more attractions in Shenzhen.

The rooms are large and meet all requirements for a long stay.

What stands out, for me, are the housekeeping and restaurant (breakfast and dinner) staff. They were helpful and went out of there way to provide great service. The housekeeping staff on the 6th floor were always smiling and sorted a few laundry problems without any fuss.

The only hiccup this time was the pre-approval amount taken at check-in probably wasn't sufficient for my stay, nevertheless, it was sorted without much trouble.

The doorman and bellhops were great with ordering or obtaining taxi's as required.

This hotel is well recommended, and I will stay again when I am in Shenzhen later in the year.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PAC6917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 reviews from our community

Traveller rating
    51
    169
    50
    9
    3
See reviews for
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41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 September 2013

This hotel is close to buses, trains and shopping centres.
Room was clean and really nice, very helpful staff and they arranged a Taxi very early in the morning.
Five minutes walk to restaurants and department stores.
There is a laundry just across the hotel front door and eateries on the same street.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Enriqueduardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ISRAEL
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 June 2013

For 56$ you cannot ask for too much.
Other reviewers wrote almost all.
Want to correct earkier review and advise for WIFI in the room.
My bathroom was tiny by all aspects, less than 90cm wide (without the douche).
Two mid-size CRT TV sets.
Fresh plate of fruits was served on daily basis.
Book the room from the web (Expedia, Booking, Hotels, etc), as at the front desk the price is higher.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zvika_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2013

I stayed here in a family suite from 12th May to 14th May. We enjoyed our stay, The rooms are very spacious and this is a truly value for money hotel. The view from my room was not very appealing, but it did not matter as we would be out for sight seeing for almost the wholeday. The Hotel is very close to the Dongmen Pedestrian Street and has many mnay amenities in the vicinity. It is most important to mention the high courtesy and the intent to help by the staff. though not much versed with English, they would mobilise their colleagues to ensure that we were understood and catered help sought. The Metro Station Shaibu is just adjacent with shpping mall bang in frot of the entrance and McD and Pizza Hut just 5 min walk away. Overall loved this place and would certainly come here again.

Room Tip: Rooms facing main road would offer a good view.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ashishtalele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 16 May 2013

Most of the previous reviews are accurate and I wont repeat those. Here are some additional pros and cons

Pros-
-50 M from Shiabu Metro Station
-Huge Supermarket across the street open until 11.30 pm. Very helpful if you need water or milk or any other essentials.
-10 mins walk to Dongmen Shopping Street. Pizza Hut and Mc Donalds, a bakery, cobbler (I actually need one!) all within 100 meters of the hotel
-Huge Rooms. I opted for a 2 bedroom suite and this comes with a living room, small kitchen with microwave oven, fridge, a huge study (great to dump all the bags) and 1 bathroom. Old CRT TV in living room and both bedrooms. Really huge and comfortable. Almost a apartment.
-Reasonably priced on-site restaurant open until 1.30 am (thought they stop serving Chinese food after 10.30 pm or so. Vegetarian options very limited but you can find someone who can speak broken english and explain that you need food without meat or fish and they make it for you. Western food also available like club sandwiches etc.
-Washing machine in all rooms. No Dryer.
-They provide 2 liters of bottled water everyday in the 2 bed-suite.


Cons
-No wifi anywhere in the hotel including in the lobby. Your smart phone is useless. You need a device which can take in wired internet like a laptop. Big drawback considering many people now prefer to do work on their smart phones and it does not cost so much to put in a wifi router.
-Kitchen has absolutely no cutlery or utensils. They provide 2 cups for coffee, 2 cups for tea both with a gold rim (therefore not microwavable) and 2 glasses. This is really silly as you cant heat left over food like pizzas (no plates), or eat other things (like say chinese food) as they dont provide chopsticks or spoons either. Cant cut a fruit as there is no knife. Why provide a kitchen with a counter and a sink at all if such basics are missing?
-As commented by someone else, the massage center is strictly ok. I was with my wife so they didnt solicit me for "girls" but on the two occasions we went there, we could see 2-3 girls who seemed to be "waiting their turn" in a small room right inside the massage center. This is not good for a family type hotel. The masseuss will shamelessly remind you for a tip at the end of a foot rub. Depending on the masseuss, they will either give a nod to show the tip in ok or throw the money on the table to show their discontentment with the tip (while blabbering loudly in Chinese with their counterparts). Happened to us...the first night she was happy and the next night when my wife paid, the masseuss that night threw the money on the table. She was lucky I wasn't there as I would have taken back the tip. A tip is my discretion and cannot be demanded. The massage center is the most objectionable part of this hotel which tries to sell itself as a family hotel. Quality of the foot massage was strictly average @ 38 rmb for 45 minutes compared to 30 rmb for 1 hour in say Luo Hu mall. The whole experience is a putoff and avoidable. The massage center is open 24 hours and for an extra 10 RMB they will come to your room and give you the foot rub or massage or whatever you choose (plus tip offcouse and you will be reminded about that!)


Breakfast is typical mix of western and chinese food @ 60 RMB/p. Beds are hard. A/c works ok. We had a problem in one room and they attended to it. Room comes with an electronic safe, 2 umbrellas
From Luo Hu border, this hotel is 3 metro stops away (with one change at Lao Jie station) costing 2 yuan/p or a 10 minute taxi ride costing about 15 yuan (about 3 kms). It takes 1 hour to get to the airport by taxi and the cost is 150 yuan (including highway toll).

Front desk staff speak very limited english but are not snooty and try their best to help. Same with the restaurant.

Shenzhen is not tourist friendly in terms of language and like elsewhere in China very few can speak English ( I expected it to be a bit more cosmopolitian considering the large number of foreigners who visit this city). This hotel in on the main Dongmen Road but the taxi driver didnt know the location and they dont understand any english (spoken or written). Remember to get this written in Mandarin from the airport/train station before you get into the taxi.

Overall the feel of the hotel is good. Reception area is small and the pictures you see on the net of the atrium type look is that room area which is from 5th - 10th floor. I would recommend this hotel. This is a all suite hotel I think so it would be comfortable for business stopover as well.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank TheNeutrinoEgghead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2013

Though the rooms are abit dated, this is still my choice to stay in Shenzhen. Good value and fantastic location if you want the bustle of Dongmen! The service staff was kind enough to inform me that they are undergoing major renovations but assure the room on my level will have minimal disturbance.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
690 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 3 May 2013

Stayed three nights, 30/4, 1/5 & 2/5, in a Business suite - the room was huge and very clean. I haven't stayed in a cleaner hotel before - the main room had polished wooden floors - they shone! The beds are firm like many hotels in China which is not unusual.

The housekeeping staff on the eighth floor were amazing, returned some monies left in a laundry item, and at check out this morning arranged for the concierge to bring a clothing item down that I had left in the room.

The hotel reception and restaurant staff were friendly at all times, we often laughed while trying to work tour ideas or general directions. The Dongmen Road Pedestrian Mall is within 200 metres from the hotel - there are many food options in the surrounding area.

The breakfast was adequate, plenty of choices - try the omelettes and friend toast!

The only minor downside was the limited tea (cha) options in the 11th floor Coffee Shop during the day.

The Metropark is an older hotel, which makes no difference - it appears popular and was busy early evenings.

They also arranged a share limo trip back to HKIA this morning - allow at least 2 and half hours travel time to HKIA via Shenzhen Bay - then allow for check-in and walk to your gate.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PAC6917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropark Hotel Shenzhen

Property: Metropark Hotel Shenzhen
Address: No.2088 Dongmen Middle Road, Luohu District,, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Dongmen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Best Value Hotel in Shenzhen
#45 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Metropark Hotel Shenzhen 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Shenzhen Metropark Hotel

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