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“A must stay in Shekou”

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Fraser Place Shekou Hotel Shenzhen
Ranked #46 of 2,786 Hotels in Shenzhen
Beijing
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A must stay in Shekou”
Reviewed 14 March 2014

About 2 years ago I stayed at Fraser Place with my sis in law when we went to visit Shenzhen. I gave a good review as we had a good stay.
Last week I returned with a friend for a visit and stay at Fraser for a week. The place is still good and might I add even better!
The 3 bedroom apartment is spacious with a nice touch of decor that made me feel like home than in a hotel apartment. Everyday the house keeping were attentive in cleaning the room and we always came back with clean towels and sheets.
I have to add the vast improvement of varieties in the free morning breakfast was unexpected. In most service apartment that I have stayed were always simple or continental breakfast. It was great to have the choice of varieties !
All I could comment from room, housekeeping, reception and even helpers are all well trained !
Great place to return again !
Laura

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraPBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 8 April 2014
Dear Ms Laura

Thank you for sharing your stay experience at Fraser Place Shekou, Shenzhen. We are glad to learn of your satisfaction with our services and apartment. The "feel at home" experience is what we are thriving for and I am delighted to share your compliments with the team.
Thanks for your recognition of breakfast, We have been continuously improved on our breakfast varieties and quality as we have added new items to the buffet.
We are all very much looking forward to welcoming you back in the nearest future.

Sincerely yours


Billy Liu
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139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Giza, Egypt
1 review
Reviewed 28 February 2014 via mobile

I've stayed in this hotel from 22/11/2013 to 6/12/2013 and it was a very enjoyable stay..
The hotel is very elegent, clean and comfortable.. The staff is very helpful (and spoke good English). The location is really great as well and very close to Sea World metro station (5 minute walk)..
The only area for improvement would be adding more variety to the breakfast hotel and expand the working hours of room service

Stayed November 2013, travelled on business
Helpful?
Thank Yomnateen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 11 March 2014
Dear Ms Yomna,

Thank you for taking time to write about your stay experience with us. I will certainly share your positive feedback with my colleagues. We pride ourselves to provide many memorable experiences for all our guests and residents.We appreciate your suggestion about breakfast variety and to prolong the room service hours which we will take steps to improve. We look forward to your next visit soon!

Sincerely
Billy
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Jakarta
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 February 2014

Stayed in 2 bedroom apartment. Room is very spacious, 1 room with double bed and 1 room with 2 single bed. Living room is spacious with flat screen. Kitchen with dishwasher, microwave and complete dining ware. Washing machine is also available. All of them make this hotel is an ideal place for family vacation

Breakfast has good choices from western to asian breakfast style.

Bedding quality maybe a bit lower than average. Mattress is a bit too hard and linen is not as soft as i expected in the same class of the hotel.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Semeru_Malang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 7 February 2014
Dear Mr Malang,

Thank you for your positive feedback.

We are very glad that you had an enjoyable stay at Fraser Place Shekou. With regards to the bed mattress you mentioned, we are making plans to change them to the brand new Simmons beddings which provides a restful sleep to all our guests.

Thanks again for taking your time to share your comments and look forward to welcome you back in the near future.

Sincerely yours
Billy.Liu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 12 November 2013

Was here for 4 nights/3 days. Nice roomy apartment. Close to good transport links and lots of ex pat locals nearby. Would stay here again if visiting Shekou.

Good ammenities, full use of kitchen. Nice roomy apartment with fairly large bathroom with bath and separate shower provided. Friendly and helpful staff.

7-Eleven located directly across the complex. Starbucks and other western restaurants 5min walk away from the main square.

Only snag is that getting here by taxi either from the airport or even a local shopping mall is a major challenge as NO ONE speaks english. I even had the hotel business card on me as i went to a shopping mall, on my return to the hotel i showed the card to the taxi driver who was unable to read/understand my instruction. If it wasnt for my mobile phone and the use of google maps, i'd surely be stranded!!!

nice breakfast buffet in the morning, overall good experience.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sid_Kadri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 18 November 2013
Dear MR Kadri,

Thanks you for your beautiful comments regarding your recent stay with us!

We are very different from hotels in that our suites are equipped with all the facilities of a home from washing machines, crockery and cutlery, rice cooker and even large refrigerators No doubt our guests enjoy such facilities and that is our unique selling point.

Regarding the obstacle of communication with local people, Suggest you might call back Front office for interpret. We are always glad to assist our guest at anytime.

Thanks again for sharing your feedback and look forward to your next visit at Fraser Place Shekou soon.

Sincerely yours,
Billy.Liu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 October 2013 via mobile

Have stayed here many times,very roomy apartments, great staff and good security,although not really needed. Staff is very helpful and go out of their way to accommodate. rooms are very spacious and full amenities.
Breakfast buffet is good. Good for short or long term stays. Close to ferry port and sea world. Good location for expats and foreigners. Highly recommended.

Stayed October 2013, travelled on business
Helpful?
Thank Dinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 30 October 2013
Dear Mr Dinker,
Warmest greeting from Fraser Place Shekou!
We really appreciate your beautiful review .these are such a lovely words! I have shared your positive feedback with all my colleagues , we are very glad that you have enjoyed your time with us and we will continue to strive to ensure we provide the services you expect.
Thanks again for your recognization and look forward your next visiting!
Yours sincerely
Billy.liu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolsover, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2013

After reading all the great reviews on here were shocked upon arrival at this place.
This complex is a little shabby (outside and also inside), rooms were ageing quite badly, grubby with items/furniture broken & stained.
It is really a residence complex for ex-pats and their families, not a hotel one would choose for a break for business or leisure. We moved to a new hotel after the first night.
The staff I have to say though were excellent in attending to our requests, so top marks to them.

Room Tip: If you really must stay here ask for one of the Japanese style rooms in block F, these seem a bit mo...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aimcalbrakelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 14 October 2013
Dear Mr Marsh


Thank you for choosing Fraser Place Shekou during your recent stay in Shenzhen. Unfortunately, the conditions of the apartment and its aged furniture have fell short of your expectations. However, we are happy to know that you are very pleased with our excellent and attentive staff service.


We are making rectifications and general maintenance of the apartment concerned and we will continue to upkeep the standards of care program at scheduled times to assure our guests with the best guest experiences. We hope to upgrade and renovate our apartments and facilities in the future in order to have a competitive edge and good value for money.


We hope with all the plans in place, we will be able to provide all of guests the most comfortable guest experiences with a homey style. Thank you once again for your valuable feedback. We look forward to your next return stay.


Sincerely yours


Billy Liu
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Johnstown, Canada
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 September 2013

Great business hotel for short or long stays. Facilities are clean, staff is friendly and speak good English. Located near Sea World, the subway and the ferry terminal to Hong Kong and Macau.

Highly recommended.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billy l, Front Office Manager at Fraser Place Shekou Hotel Shenzhen, responded to this review, 30 September 2013
Dear Mr Gerry,
Thank you for taking time to giving us such positive comments about the our staff and service. The hotel wants to offer relaxed and quite atmosphere for the clients to have a good rest and convenient stay in Shenzhen.
thanks again for this wonderful review and we hope to have you back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Place Shekou Hotel Shenzhen

Property: Fraser Place Shekou Hotel Shenzhen
Address: No.1033 Nanhai Avenue, Shekou District, Shenzhen, China
Region: China > Guangdong > Shenzhen > Shekou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Shenzhen
#37 Best Value Hotel in Shenzhen
#44 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fraser Place Shekou Hotel Shenzhen 5*
Number of rooms: 232
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Also Known As:
Fraser Place Hotel Shenzhen

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