After visiting the resort a couple of times previously for business lunches, decided that I wanted to stay here on next trip and get in a round of golf.
Started well, they where having a special for rooms incl breakfast at around RMB850 - stayed in Room 1011 and could not fault the room ! Great bathroom, comfortable bed, spacious, clean and well finished.
Had a 2 hour massage at the local spa and this is highly recommended !!! It was an long and tiring working week and this just hit he spot !! Girl was friendly and professional facilities well kept.
Asked our colleague to book a round of golf and also needed clubs, shoes etc .... Not a cheap exercise US$450 later ...
Played the World Cup Course and it was in spectacular condition ! We where in a 4 ball and behind us was a 2 ball that obviously kept catching up to us but never asked to pass. As per some of the other comments, the Marshall's are a nightmare and at times became quite distracting !!! At US$300 a round, back off !!!!
After Marshall hanging around and annoying us for a few holes he finally approached closer and issued a warning note that we where 2 minutes slower than schedule ... Are you joking ????
Anyway, seemed to scare the caddy far more than us players !!!
Went after to purchase a souvenir cap from the course and picked and payed for a couple only to realise that they charged a different price to the tag. After picking this up, I was told they made a mistake with marking the prices and that if I wanted the cap I would have to pay the 25% higher price they proceeded to show me another cap (probably the new stock) at the higher price- that was absolute poor customer service and this came from the manager who was called. It was only RMB50 but for such a large and expensive resort, KEEP YOUR CUSTOMERS HAPPY !!!
Time for a drink at the bar before dinner and felt like red wine - completely overpriced, but you get used to different prices in different countries and I selected a 2007 reserve Merlot from Chile.
Bottle came out and it was an 2009 .... After advising it was in fact not what I selected, I was told yet again, oh sorry we don't have what you ordered but you can pay the same inflated price for the cheaper bottle or not have it ... The waitress also decided to sound like she knew what she was talking about and told me that it should be fine ...
REALLY ??? is this what they are teaching their staff here, surely customer service has no cultural differences ???
No problem paying premium prices, but for goodness sake offer a premium service and train your staff !!!!
Not 100% convinced I'd be back, but happy to have had the experience !!!
- Official Description (provided by the hotel):
- Nestled within the National 5A-level Tourist Attraction and surrounded by 12 world-class championship golf courses designed by the greatest golfers and legends, Mission Hills Resort Shenzhen offers an alluring combination of 5-star luxury accommodation plus some of Asia’s finest sporting, spa and leisure facilities. Free Wi-Fi and parking are provided.Mission Hills Resort Shenzhen is reachable from the city centers of Shenzhen and Dongguan within 30 minutes and from Central in Hong Kong within 1.5 hours. Shenzhen Bao’an International Airport is only a 30-minute drive away. The sister, Mission Hills Resort Dongguan is also just a 15 minutes shuttle-bus ride away. Set among the lush landscapes and rolling hills, the resort offers panoramic views of golf course and natural greenery. Elegant and spacious, all rooms feature interactive HD TV system with cable and pay-per-view programs, minibar and iPod docking station for your entertainment. Special inter-connecting rooms as well as children themed rooms are also available - ideal for families and friends alike.Guests have access to 2 outdoor swimming pools with a fun-filled obstacle water park, a fully-equipped gym and a state-of-the-art spa and wellness center for your leisure and relaxation. The resort also offers 13 multi-functional venues to meet your business, event and wedding banquet needs. A country club within the resort offers even more activities and leisure facilities including a 51 tennis courts and an ecology tour/trail. The resort also features a great variety of dining experiences offering some of the finest culinary selections from around the world. Guests can discover the savory tastes of local Cantonese cuisine, or indulge in a variety of eastern and western cooking traditions at 4 different dining options, including Cinnabar, Imperial Court, Mountain Café, and Shiki Japanese Restaurant.What's more, a 500,000sqm retail-tainment shopping mall (Q4 2014) is also within the resort - surely an unmissable shopping experience for all. ... more less
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- Also Known As:
- Mission Hills Hotel At