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“Valueable hotel”

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Kempinski Hotel Shenzhen
Ranked #25 of 2,769 Hotels in Shenzhen
Certificate of Excellence
Hong Kong, China
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Valueable hotel”
Reviewed 31 July 2011

Good location nearly shopping malls w two giant supermarket deluxe mall and also various restaurants ! It also closely to Underground railway !
Four season Rest : Execellent buffet BF w great variety of foods !

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerenceLung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 4 August 2011
Dear Terence Lung,

Thank you for your nice comments.
As you mentioned, hotel is located in Nanshan District, which surrounded with a world class entertainment and leisure complex, such as, the branded shopping center–Rainbow Shopping Mall, Supermarket Jusco, a series amusements access in the Coastal City Shopping Center and Poly Culture Theater.
And Shenzhen Metro “Hou Hai” Station just besides the hotel. We are looking forward to seeing you soon.
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721 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Manila, Philippines
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 July 2011

More than my misplaced luggage and my friend's malfunctioning room AC it is the staff's rudeness that caused my disappointment. I had to ask for a room change since my floor smelled so bad and the front desk staff was putting on a "tantrum" while doing the registration. And when i called to check my luggage, the concierge answered "ma'am, am busy right now" and puts down the phone.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Buyer333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 5 July 2011
Dear Buyer33

First of all, I would like to take this opportunity to express our most sincere apologies regarding the imperfect service that you been through.

After communication with our Room's division, we will conduct a range of training in order to improve the quality of service standard. I can assure you we shall continuously endeavour to improve our services commensurate with a five stars hotel.

We are looking forward to seeing you again in Kempinski Hotel Shenzhen!
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Oxford, UK
Level Contributor
118 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 June 2011

The moment you walk into the lobby you know your are going to be staying in a very good hotel. The room was large, well equiped and had free internet. The staff cannot do enough for you and the hotel backs onto a pretty new and large shopping complex, which if you are working has a few good resturants and bars.

Room Tip: ask for a corporate rate
See more room tips
  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WorldTravellerTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 22 June 2011
Dear WorldTravellerTony,

Thank you for your feedback and highly recommendation. We feel extremely happy and proud to know that you enjoy stay with us. We shall endeavour to continuously improve our service and standard towards exceeding your expectations in the future.

We are looking forward to welcoming you to the Kempinski Hotel Shenzhen again.
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New York City, New York
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 3 June 2011

The Kempinski is certainly my favorite hotel in Shenzhen among all that I have stayed in so far. The rooms are large with good sized bathrooms, and the amenities they provide are unbeatable (hairbrush instead of comb, bottle of shaving gel spray instead of the usual flimsy tubes - small things but these make my happy!).

The restaurants are good. I have founds the buffet breakfast spread here to be the best, and they have different cuisines each day for dinner (and a large dessert selection).

The staff is friendly, but not all of them speak English. This is perhaps the only downside I have experienced. A lot of them speak English, but it's not as good as the Grand Hyatt (the service there is crazy good). Another small issue is that when you check in, they always try to upsell you into a bigger room, or a prepaid package which gives you a better rate if you visit the hotel more than 2-3 times a year. Not something I want to waste time on when checking in after a 18-hour journey.

They offer free Wi-fi, free local calls, and buffet breakfast in included in the price. Great deal overall.
All in all, given the location, price, restaurants, and overall experience, I will continue to stay at this property on my future visits.

  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank LovetheOrient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 13 June 2011
Dear LovetheOrient,

Thank you for your comments, and it was indeed our great pleasure to have you stay with us.

Regarding the language barrier issue, it is definitely a main area that we shall endeavor to continuously improve in the future.

Once again, we would like to express our gratitude and looking forward to seeing you in the near future at Kempinski Hotel Shenzhen.
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2011

Excellent property, big clean and well maintained rooms. Complementary wireline Internet though could be better on wi-fi. Happening surroundings with food joints, restro bars, karaoke bars.... Good value for money.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cazanova007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 8 June 2011
Dear Cazanova007,

Thank you for your nice comments. We are providing the high-speed broadband internet access in all hotel guest rooms, and wireless internet connection in the hotel Lobby.
Besides, hotel is located in Nanshan District, which surrounded with a world class entertainment and leisure complex, such as, the branded shopping center–Rainbow Shopping Mall, Supermarket Jusco, a series amusements access in the Coastal City Shopping Center and Poly Culture Theater. We are looking forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 May 2011

This hotel was nice 5 years ago. Now it's getting old and tired. My bathroom has mold. Overall service is okay. Breakfast is okay. Typical Chinese hotel, nothing super special. I stay here for the location. This place is close to the work that I need to do.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suecasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 3 June 2011
Dear suecasso,

First of all, thank you for choosing Kempinski Hotel Shenzhen during your recent visit in Shenzhen.
This year is the Fifth year of hotel opening, we are certainly not like brand-new hotels. However, we will strive to maintain hotel facilities and improve service standards. Besides, hotel is ideal located in Nanshan District, and has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong.
We are looking forward to seeing you soon in Kempinski Hotel Shenzhen!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
110 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 21 May 2011

Returning back was a good experience - staff made me feel like I was returning home.
What a refreshing change to see a hotel take on recommendations to improve their service - (with the exception of the massage which I did not try this time) all my other point were implimented.

Well done to the team at Kempinski Shenzhen! This is the way to be best in class and I am suitably impressed.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XKR100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHSZ, Director of Marketing at Kempinski Hotel Shenzhen, responded to this review, 30 May 2011
Dear XKR100,

Thank you so much for your highly commend. We are pleased to hearing your positive feedback regarding our service. Once again, we are hoping you to come back to “home” soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Shenzhen

Property: Kempinski Hotel Shenzhen
Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Region: China > Guangdong > Shenzhen > Shenzhen Bay Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Shenzhen
#18 Spa Hotel in Shenzhen
#25 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
Official Description (provided by the hotel):
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 
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Also Known As:
Shenzhen Kempinski Hotel

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