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“Would not stay anywhere else in Shenzhen!”

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Kempinski Hotel Shenzhen
Ranked #25 of 2,767 Hotels in Shenzhen
Certificate of Excellence
Hong Kong, China
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Would not stay anywhere else in Shenzhen!”
Reviewed 27 April 2013

What a grand hotel - the Kempinski lives up to it's name which makes the top 100 hotels in some countries. Service, decor, size of rooms and the ambiance of a big hotel makes it a great choice while in Shenzen. Complimentary wifi, bathrobes and buffet breakfast at the Seasons. This will be the hotel of choice for me when visiting SZH!

Room Tip: Rooms are big and great. Ask for a higher floor, only for the view.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faisal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 2 May 2013
Dear Mr. Faisal B,

Thank you very much for staying with us during your recent visit to Shenzhen. It is our great honor to receive your very positive feedback regarding our products and service. We are so proud and happy to know that you enjoy your stay with us.

Dear Mr. Faisal B, we look forward to welcoming you to visit us again. If I could be of any further assistance in any way, please do not hesitate to contact me via my email: lynn.xiao@kempinski.com. Once again thank you very much for your kind encouragement and see you!

Best regards

Lynn Xiao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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722 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Roswell, Georgia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2013

My company was recently in Shenzhen for a medical conference. We stayed at the Kempinski. I thoroughly enjoyed my time there. The food was very good. They offer a laundry service per day. The workout facilites and swimming pool were very nice. It is outside the city near the China border. Cabs are extremely inexpensive so you can get anywhere on a few dollars. I highly recommend this hotel and would stay there again.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 26 April 2013
Dear Felice F,

Thank you very much for choosing Kempinski Hotel Shenzhen during the Medical Fair period.

It is our great pleasure to receive your very positive comments towards our products and service. Your nice comments make our day and we shall endeavor to continuously improve towards exceeding your expectations in the future.

Dear Felice F, Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. If I can be of any assistance, in any way, please do not hesitate to contact me via lynn.xiao@kempinski.com.

With many thanks and best regards

Lynn Xiao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2013

The hotel is close to some local market places, such as Carrefour, small shopps.
Nice location, good bed on the romm, good bathtube.
Small bar, litlle bit dark, but with some good songs.
Expensive beer, but you can solve this buying at the market close to the hotel.
The service was good as well. The breakfast also very good, with a lot of options for the morning.
The dinner is very, very expensive for the size of the plate.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WRWanderley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 26 April 2013
Dear Mr. WRWanderley,

Thank you for choosing Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city.

Thank you for your time to share with us your valued comments which are truly appreciated. We are sincerely pleased that you were content with our services and wish to express that we shall endeavor to continuously improve towards exceeding your expectations in the future.

By the way Mr. WRWanderley, we are launching on-going buffet promotions providing our guests with best value for money. You could contact the restaurant for more information, if you stay with us next time.

Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Best regards

Lynn Xiao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
long island, ny
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 April 2013

Our five night stay in March was fine, but the hotel could use some sprucing up. The hotel is well-located, with access to the subway right outside. The lobby is vast, but somewhat sterile and dark. Our room was okay, with a very comfortable bed. However, the carpeting in the room was quite worn (down to the concrete below outside the bathroom), and somewhat dingy. Of the 6 hotels we used in Asia, this was the only one that did not have at least one electric outlet that would accommodate non-Chinese plugs. We had an adapter with us, but it didn't fit and all the hotel adapters were unavailable for our first 2 days.

The only meals we had at the hotel were breakfasts, and these were excellent. The staff was very helpful and went out of their way to try and make sure all the guests were satisfied. The restaurant staff were the most competent, professional and helpful of all the hotel employees we encountered.

One complaint that should be noted is that, despite clearly requesting and choosing to pay for our room in RMB, the hotel charged us in USD and we received a very poor currency conversion.

The hotel charges prices as a 5-star hotel but provides services for a 3.5 star hotel.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Idranet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 26 April 2013
Dear Idranet,

Thank you very much for staying with us during your recent visit to Shenzhen. Thank you very much for your valuable time to provide us with a very comprehensive feedback.

It is certainly beneficial to receive such constructive comments and we can assure you we shall continuously endeavor to solve the issues you mentioned.

Our sincere apologies for the inconvenience during your recent stay. We do hope that we have the honor to welcome you to stay with us once again in the future so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations.

With many thanks and best regards

Lynn Xiao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 13 April 2013

This is a great value hotel five star service and rooms in an excellent location near to great shops restaurants and night life.
Only thing I can find negative to say about the hotel is that it lacks a real bar and the food choice is limited on western options.
However to balance this the staff are good and attentive and overall well trained

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MalcolmR52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 16 April 2013
Dear Mr. MalcolmR52,

Thank you very much for staying with Kempinski Hotel Shenzhen during your recent visit to China. It is our great pleasure to know that your enjoy your stay with us.

It is certainly beneficial to receive your kind suggestion regarding the food choice in our restaurant. Our culinary team shall continue to work hardly to further improve the food variety.

Dear Mr. MalcolmR52 many thanks for your valuable patronage. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Bets regards

Lynn Xiao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 March 2013

This is an excellent business hotel in an optimal location. A very short walk to many good shops and restaurants. My stay here was pleasant, problem free, and relatively inexpensive. The breakfast buffet was very good. I would stay here again if business brought me back to Shenzhen.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alex261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 6 March 2013
Dear Mr. Alex,

Thank you very much for staying with Kempinski Hotel Shenzhen during your February trip to China. We are very happy to know that you enjoy your stay with us. We would like to take this opportunity to thank you for your kind comments and your valuable time to share with us your nice feedback.

We are looking much forward to welcoming you come to our hotel once again in the near future. If I could be further assistance in anyway, please do not hesitate to contact me via email: Lynn.xiao@kempinski.com.

With best regards

Lynn Xiao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 February 2013

The staff is very friendly and tries to make your stay as comfortable as possible. If you plan to stay more often in a GHA hotel you should ask for a GHA membership which gives you advantages like i.e. room upgrade, late check-out, daily newspaper in your room. If you find an oportunity for improvement, just let them know and they will be glad to implement further improvements to make your stay even better. The gym in the 5th floor is very well equipted; sometimes you need some patience with the software of the machines.
The breakfast buffet is just great; it has western food as well as chinese food. Several cooks are waiting to prepare you soups the way you want it, eggs or pancakes or....! Calculate some extra time for breakfast to make sure that you can enjoy it without running around.
After that breakfast you don't need any lunch, but dinner you can have also in the hotel's restaurants. The food is very good, but the menue and the buffet never changes and you will get bored very fast. Don't worry, in the neighborhood you will find a huge shopping mall with a lot of restaurants and at the right side of the hotel you will find a metro station. The metro is very easy to use; everything is written and anounced in English.
For sure I will come back to this fine hotel!

Room Tip: Chosing a room you should take in consideration the constructions around. Even with very good sound...
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lausbub49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review, 18 February 2013
Dear Mr. Lausbub,

It is indeed our great pleasure to have you stay with us during your recent visit to Shenzhen.
I wish to take this opportunity to thank you for sharing with us your very kind and positive comments, which is a best gift after our Chinese New Year holiday.

Naturally, we are sincerely pleased that you were content with our services and wish to express that we shall endeavor to improve towards exceeding your expectations in the future. Hopefully, when you stay with us again, we have more selections in buffet as well as the A La Carte menu.

Mr. Lausbub, if I can be of any further assistance in any way please do not hesitate to contact me via my email: lynn.xiao@kempinski.com

Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Best regards

Lynn Xiao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Shenzhen

Property: Kempinski Hotel Shenzhen
Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Region: China > Guangdong > Shenzhen > Shenzhen Bay Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Shenzhen
#18 Spa Hotel in Shenzhen
#25 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
Official Description (provided by the hotel):
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 
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Also Known As:
Shenzhen Kempinski Hotel

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