Back to this hotel after one year and nothing changed much after my last stay at this hotel. The pain point would still be the checking in. I'd arrived at 2+pm and was told that there were no available non-smoking rooms and was suggested to go out for lunch and be back within an hour. After one hour is up, I was told that the rooms are still not ready and the lady at the counter invited me to take a seat the sofas in front of the reception and will inform me once the room is ready. After waiting for another 30 mins or so, I went back and checked with the very same lady on the room and surprisingly was told that the room was ready. I was taken aback by the nonchalant response in how she told me the room was ready. Didn't she just told me 30 mins ago that she'll inform me when its ready? She doesn't appear to be apologetic on the long wait since I'd first arrived at the hotel. You don't encounter such mediocre service, especially the front desk, at a 5* hotel. Besides this blip, the rest of my stay at this hotel was uneventful, rooms were good, everything in working order, friendier lift attendants (improvement from last year). Altogether, if not for the unexpectedly poorer than expected standard of hospitality from the front desk staff, I would rate this hotel full marks.
- Official Description (provided by the hotel):
- The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more less
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- Also Known As:
- Shenzhen Kempinski Hotel