We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Still a long way for AClub Platinum Members recognition”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Mercure Shenzhen Oriental Ginza
Ranked #26 of 2,767 Hotels in Shenzhen
Write a Review

739 reviews from our community

Traveller rating
    166
    343
    161
    46
    23
See reviews for
66
77
60
299
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed 16 May 2011

When we arrived:
1. The receptionist cannot find the booking record as we arrived.
2. They asked me to sign and pay again the room charges excluded the deposit. Since I have paid through my visa card before our trip.
3. Our room is facing a dark wall in front of our window, but they asked me to pay the extra for our up-graded room!
When we leave:
1. They asked me to pay the fee of buffet breakfast in the morning, but I did not purchased at their lobby before.
2. The receptionists are refused to talk in cantonese with us. Anyway, some of their colleagues even the front desk manager are cantonese speaker.
3. The total time spent for check-in and check-out almost 80 mins.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review, 25 May 2011
Dear guest,

We would like to thank you for choosing Grand Mercure Oriental Ginza as your accommodation choice during your recent stay in Shenzhen and for taking the time to feedback your comments to us. Your feedback is very important to us as far as we daily strive to improve the quality service delivered to our dear guests in order to provide you the high satisfaction that you deserved. We are very sorry to read that you had a bad experience in our hotel and please accept our sincere apologies. Your comment was already transeferred to the executive office and and a senior investgation is ongoing to avoid such unaccept behaviors.
Once again, thank you for taking the time to write a review on our hotel and I do hope that we have the opportunity to show you our improvement in the future.

Yours faithfully,

Grand Mercure Oriental Ginza Shenzhen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2011

Have booked a Non-smoking Room in the Executive Floor about 4 weeks ago however turned out to be " no non-smoking room" availabe in the Executive floors. Eventually stay in a non-smoking room in the lower floor as travelling with a small kid. The service in the Reception Counter, the first staff, was very poor, simply advised that " NO NON SMOOKING ROOM IS AVAILABE! YOU NEED TO STAY IN A SMOKING ROOM!" What's the purpose of advance booking!! No alternative was offered! Another senior staff aware of the situation and turned up to offer alternative which I accpeted. The transport condition is very poor! It took me more then an hour by car from the train station to the hotel which is about 5 KM by distance! The service in the restaurants, both Chinese and Coffee shop, are very good and nice. Have tried the SPA with my wife which was very good! Will try again and hopefully can stay in what I reserved.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pauluskam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review, 25 May 2011
Dear guest,
First of all, we would like to thank you for choosing to stay with Grand Mercure Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us.
We are very pleased to read that you got satisfaction on our service in restaurant and SPA club.And tell you a piece of good news, we will do sea cucumber promotion from June to July in our Chinese Restaurant, the price only from RMB 48 to RMB 268. Hope you can enjoy it. We felt sorry for you about the case of non-smoking room. We already transferred your comment to the Front office manager and an action will be taken as soon as possible.
Once again, thank you for taking the time to write a review on our hotel and we all look forward to welcoming you again soon to the Grand Mercure Oriental Ginza Shenzhen Hotel.

Yours faithfully,

Grand Mercure Oriental Ginza Shenzhen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasuruan
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 May 2011

Again , after a long journey by renting car from Zhuhai , we arrived in the nice hotel in Shenzen. I was so happy.
This hotel just at the end of TOL from Shenzen, 5 minutes walk to the subway station.
Clean, comfort and helpful concierge.
The breakfast were not tasteful, that's all. But we could choose toast etc.
We had nice dinner in the front of the hotel, open air. Nice food. :)
The swimming pool didn't have warm water . The Spa girl offered and tried hard to do something naughty that we didn't like.
I like this hotel with the nice simple logo M and cute amenities.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarihui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review, 25 May 2011
Dear guest,
We would like to thank you for choosing to stay with Grand Mercure Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us.
We are very pleased to read that you had a good time at our hotel. Just as you mentioned, Grand Mercure Oriental Ginza Shenzhen stands in a convenient transportation location, right next to the Zhuzilin Metro Station. Its strategic location in the city centre affords guests easy access to the city’s numerous shopping facilities and entertainment places. For our garden BBQ•Lounge, in front of our hotel ,with elegant environment, there are features barbecue, at the same time can enjoy outdoor dining views and with free of service charges. All the guests consume here will be provided one salad and one beer for complimentary. Also could arrange the outdoor party upon your request.
Once again, thank you for taking the time to write a review on our hotel and we all look forward to welcoming you again soon to the Grand Mercure Oriental Ginza Shenzhen Hotel.

Yours faithfully,

Grand Mercure Oriental Ginza Shenzhen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shenzhen hotels
Hyatt Place Shenzhen, Dongmen
#12 of 2,767 in Shenzhen
4.5 of 5 bubbles 265 reviews
Huanggang Port
Four Points by Sheraton Shenzhen
Show Prices
Show Prices
Show Prices
Luohu Port
Crowne Plaza Hotel & Suites Landmark Shenzhen
Civic Center
Marco Polo Shenzhen
Marco Polo Shenzhen
#19 of 2,767 in Shenzhen
4.5 of 5 bubbles 677 reviews
Che gong miao
Shenzhenair International Hotel
Shenzhenair International Hotel
#33 of 2,767 in Shenzhen
4.0 of 5 bubbles 324 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Mercure Shenzhen Oriental Ginza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Property: Grand Mercure Shenzhen Oriental Ginza
Address: Shennan Blvd, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Zhuzilin
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Shenzhen
#15 Best Value Hotel in Shenzhen
#19 Spa Hotel in Shenzhen
#26 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Official Description (provided by the hotel):
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Agoda, Ctrip TA, Travel Republic (UK), Ebookers, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Hotel.de and Cancelon so you can book your Grand Mercure Shenzhen Oriental Ginza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing