I went to this hotel just for a weekend getaway. The location of this hotel is great, the mrt OCT station is right in front of the hotel main entrance makes it very easy to find. When I first went inside the hotel, the lobby was huge and properly maintained. I went to approached the Chinese lady at the concierge desk to pick up my coupon card, i am a Chinese and talked to her in cantonese, but she looked at me and started to talk to me in English and kept saying that she couldnt speak cantonese (funny though she didn't even try to talk to me in mandarin, but I can tell she can speak mandarin from her mandarin accent English). Wow, what a high class hotel !
When i checked in the room on the 5th floor facing the pool area, the view was great. The room was very spacious and clean, the bathroom was huge and everything inside the room worked properly. But maybe there was a big event or activities at the pool, i could hear all kind of noise, music, and people screaming all day until 10pm even with the balcony door closed.
Agreed with other reviewers that they need to improve both the quality and service of the restaurant. I went to Mercado for both dinner and lunch buffet, the food there were 95% the same for both meals. The price range were pretty high there when compare to other 5 stars chain hotels in Shenzhen, but the food selection there was very limited. The taste was not good either. The buffet at Marriott Shenzhen has much much better food with lots of choices at a similar price range.
The chef behind the BBQ table tended to serve those who can place the order in Mandarin first no matter you have been waited there for ages. The lady at the sushi bar prefered to finished her works on hand first before serving the customers, didn't really care if you have been waiting for a while.
When I was having lunch buffet at around 12 noon (it starts at 11:30am), there were still several workers mopping the floor around the buffet tables and the customers' tables, didn't care if you were still eating. Most of the hot items there were not hot and the refill was very slow too.
Have reflected these matters to their new restaurant manager Jasper, he's a really nice guy and willing to listen to all these problems and promised to pay more attention and make improvement to them. Looking forward to see a better managed restaurant on my next trip there.
- Official Description (provided by the hotel):
- When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original faÃ§ade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, IHG, Expedia, Ctrip TA, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your InterContinental Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Shenzhen Hotel Shenzhen