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“Good hotel but need improvement in F&B”

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InterContinental Shenzhen
Ranked #6 of 2,820 Hotels in Shenzhen
Certificate of Excellence
Reviewed 27 August 2013

I went to this hotel just for a weekend getaway. The location of this hotel is great, the mrt OCT station is right in front of the hotel main entrance makes it very easy to find. When I first went inside the hotel, the lobby was huge and properly maintained. I went to approached the Chinese lady at the concierge desk to pick up my coupon card, i am a Chinese and talked to her in cantonese, but she looked at me and started to talk to me in English and kept saying that she couldnt speak cantonese (funny though she didn't even try to talk to me in mandarin, but I can tell she can speak mandarin from her mandarin accent English). Wow, what a high class hotel !

When i checked in the room on the 5th floor facing the pool area, the view was great. The room was very spacious and clean, the bathroom was huge and everything inside the room worked properly. But maybe there was a big event or activities at the pool, i could hear all kind of noise, music, and people screaming all day until 10pm even with the balcony door closed.

Agreed with other reviewers that they need to improve both the quality and service of the restaurant. I went to Mercado for both dinner and lunch buffet, the food there were 95% the same for both meals. The price range were pretty high there when compare to other 5 stars chain hotels in Shenzhen, but the food selection there was very limited. The taste was not good either. The buffet at Marriott Shenzhen has much much better food with lots of choices at a similar price range.

The chef behind the BBQ table tended to serve those who can place the order in Mandarin first no matter you have been waited there for ages. The lady at the sushi bar prefered to finished her works on hand first before serving the customers, didn't really care if you have been waiting for a while.

When I was having lunch buffet at around 12 noon (it starts at 11:30am), there were still several workers mopping the floor around the buffet tables and the customers' tables, didn't care if you were still eating. Most of the hot items there were not hot and the refill was very slow too.

Have reflected these matters to their new restaurant manager Jasper, he's a really nice guy and willing to listen to all these problems and promised to pay more attention and make improvement to them. Looking forward to see a better managed restaurant on my next trip there.

  • Stayed: August 2013, travelled with family
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2  Thank cckc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 30 August 2013

Thank you for leaving us a note. We've reflected your comment to our Director of Food and Beverage and will take actions to improve accordingly. We look forward to your next visit and hope we could manage to live up to your expectation and have a wonderful experience with InterContinental Shenzhen. Wish you all the best.

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Reviewed 14 August 2013

At check in I had issues with delay then my room rate was doubled. At breakfast I finished eating before they brought my coffee. Room service arrived about in an hour with cold and dried food and wrong order. Ambassador member but no recognition and upgrade no need to pay for the membership.These guys are a mess I recommend Grand Hyatt or the Ritz. I tried the Brazilian BBQ but it is not the same anymore what it used to be.

Room Tip: Do not ever stay here.
  • Stayed: August 2013, travelled on business
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2  Thank BaaaI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Marketing and Communications at InterContinental Shenzhen, responded to this reviewResponded 19 August 2013

Kindly allow us to apologize for the uncomfortable experience, meanwhile we will investigate into details and improve our service according to hotel standard. In terms of food, actually InterContinental Shenzhen is home to seven restaurants and bars with flavors from around the world. We would strongly recommend you to try our Thai food at our Coriander Thai Restaurant. It would be our pleasure to introduce more about our restaurants to you if your schedule is allowed upon your next visit.

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Reviewed 11 August 2013

This hotel is a real experience. Every detail is just superb. Spanish style, Wonderful gardens, pool, Food is so delicate, both continental and Chinese. The Ferrari piano in the lobby is a must see (it's an electric piano, does not sound anything extraordinary, but the design is something).

Rooms are excellent. So much space. Bathrooms are huge, very well equipped. All the hardware in the room was excellent. The BOSE speakers, very nice TV set and etc.

Another must see is the Ship in the garden. When I was there they had a singer from Philippines. The group was great. They were also very friendly and polite.

The hotel is a must see and probably one of the best hotels I've ever seen.

  • Stayed: September 2012, travelled on business
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Thank probnoblem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 23 August 2013

Thank you for your nice comment. We look forward to your return in a near future.

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Reviewed 1 July 2013

Surprisingly tasteful Spanish themed resort. The rooms are huge with very ample lighting. Good beds and walk in closet. Balcony and a large bathroom with window and soaking tub and dressing table. Air conditioning could be a bit stronger. Only problem the shade in the bathroom can't go all the way down because the bathtub pedastal tap blocks it so light comes in when you are sleeping. They need to give some extra pillows because the ones provided are very soft. Also an extra bath towel would help since it is a resort. Housekeeping is quick to respond though so ask for what you need.

The attractive pool is large and free form with a pirate ship and sandy beach and swim up bar. They are stingy with the towels in the pool area - only 2 per room. Strange policy. There is also a reproduction of the Chritsopher Columbus ship Santa Maria on the 3rd floor which is a bar and restaurant.

F&B needs improvement. The restaurants are expensive by Chinese standards but they are so packed that there may not be much incentive to improve. The buffet was overpriced had bad main courses but good desserts. The Chinese restaurant had good duck with pancake but the other dishes were so so. The Coriander restaurant had some good dishes especially appetizers. There is a high end Brazilian and French restaurant.

Overall liked the resort atmosphere. Service is prompt and efficient. Just the restaurants need improvement and they need to be more liberal with towels in the pool area and rooms.

  • Stayed: June 2013, travelled with family
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Thank phdtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 9 July 2013

Thank you for your comment. It is our pleasure to ensure you a comfortable stay. While in regard of problems with our F&B, we are taking measures to further enhance its quality. Look forward to your return in the future.

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Reviewed 27 June 2013

The hotel offers big rooms with space even for a family. On business side - great amenities and places to meet. The rooms are clean and overall well maintained. The food at the breakfast buffet is well diversified and good.
Overall a good hotel and service

  • Stayed: May 2013, travelled on business
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1  Thank NickInChina1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 9 July 2013

Thank you for staying with us. We are very pleased be able to have you being our guest. Wish you all the best, and look forward to your return in the future.

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Reviewed 26 June 2013

Intercon Shenzhen stands for the ultimate in luxury with extra large opulent rooms and a bathroom that is so luxurious that you probably wouldn't like to come out of it this hotel stands for the best that a world class chain can offer , set and designed in a Spanish theme . The hotel is best if you are on a holiday and plan to spend more time in the fantastic rooms but for my trip on business which meant that I went to the room only to sleep it was a bit of a waste not to make best use of this luxurious accommodation

  • Stayed: April 2013, travelled on business
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Thank Rajat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 9 July 2013

Thank you for staying with us. It is our pleasure to present you all our best to ensure a comfortable and exceptional experience. Wish you all the best and look forward to your soon return.

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Reviewed 10 June 2013 via mobile

Checked in at 1am and asked for a nice room. Offered was something for 900usd a night. At this time I didn't asked much question. Room was spacious and location of the hotel is very peaceful. During check in the reception could not guranty to send my bags to the room since his colegue had has dinner. Always good to know. The nightclub service didn't speak a word of English and where ready to send me off at 1:30am even the opening time was stated until 2 am. Next morning I noticed the staircase to the roof top terrace which was filled with dried leaves. It had a nice view and a bath tub which was filled with dirt and leaves. The wooden sun bed was moldy and the sun umbrella was broken on the floor. I expected that for my second night somebody would clean or fix it, but that was not the case. During breakfast my table was cleared faster I could go to the buffet and come back, very efficient in that case. In Alenha Brazilian restaurant we had as well communication problems where ordering a beer seemed to be a mission while a soup was served half way down the dinner and the tapas condiments were served at the end of the night. At departure a group of managers where waiting for somebody more iportant then my departure, while playing on phones they where not able to bid farewell. However, the first picture is impressive even with the strange Spanish touch all over. Pool is fantastic and I was able to do my work out in the gym at the breakfast you will get lost with all the offerings and even the location let you easy travel from side to side of the city. If you don't worry about the details, stay in.

  • Stayed: June 2013
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2  Thank Mimimiiiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfred Z, Director of Communications at InterContinental Shenzhen, responded to this reviewResponded 19 June 2013

Thank you for letting us know problems that appeared during your stay. Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operations team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.

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Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Shenzhen
#5 Spa Hotel in Shenzhen
#6 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
Price Range: £135 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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