We only stayed here a night on this visit, the room was lovely and most of the staff seem happy to help.
We ate in the bar in the evening which turned out to be an ordeal to say the least. The staff did not understand our order, pasta and burger not anything complicated, despite us pointing to it on the menu, needless to say the food that emerged was wrong and the waitress was not bothered at all. We asked to speak to a manager who discounted our meal and apologised.
However on our departure we found we had been charged service for our meal which we argued was completely inappropriate and eventually it was taken off the bill.
The hotel is not geared up for international visitors it appears.
- Official Description (provided by the hotel):
- When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original faÃ§ade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more less
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- Also Known As:
- Intercontinental Shenzhen Hotel Shenzhen