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“Best hotel in Shenzhen”

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InterContinental Shenzhen
Ranked #4 of 2,769 Hotels in Shenzhen
Certificate of Excellence
Hong Kong, China
Level Contributor
67 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Best hotel in Shenzhen”
Reviewed 20 May 2014

I checked in on my birthday at Shenzhen InterContinental hotel. As an ambassador member, I was upgraded to the suites with many surprises in my room. The hotel's service is top notch and I enjoyed all the facilities in the hotel, especially the club lounge service and choice of food are way better than any other hotels in this city. Did I mention I had a big birthday cake in my room as a surprise from the hotel ambassador relationship team? I felt very spoiled here. Also, the bed I slept on was heavenly.

Would recommend anyone without a heart beat to stay here if they are in town for tour or business!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 29 May 2014
Thank you for your generous comments. It is our pleasure and honor to ensure great experience to our guests. We do look forward to your next visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,251 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Beijing, China
1 review
Reviewed 17 May 2014

SZ IC is my first choice, even the only choice in Shenzhen, you can get excellent experience during your stay. Yvonne Long, a pretty and clever girl, and her club lounge team will give you the feeling of "home away from home" everyday.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miguoguo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 29 May 2014
Thank you for your commnets, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraodinary.
Thanks again! Look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 16 May 2014

This is an amazing hotel by everyone's standard. Great rooms, even better bath rooms. So spacious. Then wait until you see the pool: awesome (super large) outside pool with private white powder sand beach. I can highly recommend the club: excellent place for business meetings. Need anything special: ask for Yvonne and she will make it happen. Very consistent service after being here now 4-5 times!

Room Tip: Any room is great.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 29 May 2014
Thank you for your generous comments. It is our pleasure and honor to ensure great experience to our guests. We do look forward to your next visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Tennessee
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 May 2014

This was my first stay at the Intercontinental Shenzhen property. My colleagues had stayed but I preferred the Crowne Plaza that is no longer a IHG hotel so I had to move. I'm glad I did as this hotel is fantastic! The property has a good choice of restaurants, lounges and other amenities that I used and enjoyed. Much better place than the old Crowne Plaza.

I had a great time at the Galleon Restaurant, thanks Harold, your a great host ! Also the music and food at the Alenha restaurant was great. Be sure to listen to and meet Felix and Gabby!

I'll stay again when I return to Shenzhen.

Room Tip: Book early and try to get a club floor room. The staff is great up there !
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 29 May 2014
Thank you for your commnets, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraodinary.
Thanks again! Look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
124 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 May 2014

The hotel and rooms are nice and modern with a good location and good facilities... the design of the Hotel is a little Vegas or Disney like with what another reviewer titled "campy" decorations and costumes for the staff. This seems like a good hotel if you are bringing your family with you on a business trip but for a maximum efficiency road warrior there are equally nice but more efficient options.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeattleChris001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, PR Officer at InterContinental Shenzhen, responded to this review, 16 May 2014
Thank’s for your comments, we are pleased that you had a good time in InterContinental Shenzhen.
InterContinental Shenzhen is featured with Spanish themed, Spanish-themed flavor is inherent throughout the hotel with its architectural and decorative details of typical Spanish features. The uniform of bellmen, that of a bull fighter in the well-known Mayor's Plaza in Madrid is one of the subtle influences of Spain. Dramatic, dashing and colorful, you will be enchanted with the Spanish flair, passion and its enticing specialties!
We offer warm service and excellent facilities attracting business, leisure or family holiday travellers for a comfortable stay.
Look forward to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Khartoum
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

Very Very large, comfortable rooms with office space and huge bathroom (some rooms are so far from the elevator so better to get room from X01 to X10), Location near the cultural village and "The Window of The World", Great customer service, great and friendly staff, Buffet Breakfast from 7:00 to 10:30

Very recommended

Room Tip: some rooms are so far from the elevator so better to get room from X01 to X10
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muhanadm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, PR Officer at InterContinental Shenzhen, responded to this review, 16 May 2014
Thank you for your generous comments. It is our pleasure and honor to ensure great experience to our guests.
Hotel has total 540 rooms and the elevators are distributed over the east & west wings of the main building, next time you can confirm with the receptionist or concierge that which elevator is the closer access to your room, that might save your time.
It it very convenient that you can go anywhere from hotel, since we are surrounded by many scenic spots, all of them are the outstanding travel sights in Shenzhen.
We feel glad that you like our service and food here, that's what we've been committed to do all the way.
InterContinental Shenzhen offers warm service and excellent facilities attracting business, leisure or family holiday travellers for a comfortable stay. Look forward to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 12 May 2014

At Galleon Bar, Harold and Lucas we're amazing hosts. Service provided by Lucas was great and Harold was a tremendous host. It was a pleasure meeting both of them. They band was phenomenal as well. Very talented, and more so then most I see in the US!

At Allehna, Felix and Gabby were tremendous as well as Lucas and other staff at the restaurant. Great food as well.

In the club lounge I was very taken care of. Everyone was very friendly and helpful. Eric, the asst. Head Concierge was super helpful and set me up with a comfortable ride to the HK airport.

Overall, this was a great stay and it had everything to do with the staff I met during the stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 16 May 2014
Thank you for your commnets, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraodinary.
Thanks again! Look forward to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Shenzhen

Property: InterContinental Shenzhen
Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#5 Business Hotel in Shenzhen
#38 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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