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“Great Hotel with Excellent Service !!!”

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InterContinental Shenzhen
Ranked #4 of 2,755 Hotels in Shenzhen
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Hotel with Excellent Service !!!”
5 of 5 bubbles Reviewed 30 July 2014

IC Shenzhen is a great place for both business and pleasure trips.
Always very welcoming with just excellent, professional and warm service all around.
My club suite room was wonderful I, well equipped and very comfortable.
Special thanks to the club team, to Yvonne the club manager and to the hotel DM Tom Teng that always take great care about everything.
Thank you !!!

Room Tip: Ask for rooms closer to the alevator wing.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank Guest H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at InterContinental Shenzhen, responded to this review, 4 August 2014
Dear Guest H, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my great pleasure and honour that you enjoyed staying with us. Your compliments regarding our InterContinental club service by our Club team, especially Ms. Yvonne Long has been passed on to our associates. We look forward to welcoming you back to the InterContinental Shenzhen in the not too distant future, where you may be assured of our best possible attention at all times.
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1,223 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Beijing, China
1 review
5 of 5 bubbles Reviewed 26 July 2014

I stay at InterContinental Shenzhen quite long time and very often, when I first time to come here,the best staff Jojo Yu gives me a warm welcome.She explained to me everything about the hotel.THat moment,the hotel was my own home,thanks her for being so kind for me.

  • Stayed May 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank zhao p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at InterContinental Shenzhen, responded to this review, 28 July 2014
Dear Zhao p, thank you for sharing with us your staying experience with the InterContinental Shenzhen. We are thrilled to hear that you regarded us as your own home. In the meantime,I have conveyed my deep appreciation with Ms. Jojo Yu for her outstanding service for making your stay with us a most memorable one.
We will definitely keep up the good work and improve our products as well as service continuously in order to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel.
Looking forward to welcoming you back to the InterContinental Shenzhen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand, Asia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The room was nice and service was excellent.

We held a birthday dinner for our nephew in BBQ resturant, their service was over our expectation, they prepared a birthday cake for our birthday boy, really impressed. Also the BBQ was so good, shouldn't be miss.

We stayed on club floor, but our kids were not allowed in the club room which was inconvenience for us. Hotel should have area for family and kids in the club room.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PM_Liu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at InterContinental Shenzhen, responded to this review, 11 July 2014
Dear PM_Liu, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. I'm glad you and your family enjoyed your nephew's birthday party here in our Alenha Restaurant. Regretably hotel do has such policy for club lounge and it is only open for children during public holidays. However, we are pleased to offer assistance to guests traveling with children, we could offer take away food from club lounge, or provide food from our specially designed children menu. Thank you for your suggestion. We look forward to welcoming you back to the InterContinental Shenzhen.
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Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

This is the best hotel I've stayed at so far. Everything from the scent to the cleanliness is perfect. Breakfast had a lot of variety. Our beds were comfortable. The interior design of the whole room was perfect. The bath tub was so relaxing will definitely be back here.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kooki888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 2 July 2014
Thank you for your generous comments. It is our pleasure and honor to ensure great experience to our guests. We do look forward to your next visit in the future.
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Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 June 2014 via mobile

This was my third stay there and after some years you see that repaint and a bit more is required.

The hotel has several pools and a very nice outside bar. In a giant ship there's a brewery built in, really fun to taste the beer.


The hotel is in a Spanish style with classical symbols etc. The hotel has seven floor s but is really huge. My room was on sixth floor almost at the end of the east wing, which made me five minutes walking to the next elevator.

The rooms are big and my had a balcony but with the humidity it was nothing to be really used.


The breakfast is very rich and offers all kind of western and Asian style food.

The staff is very friendly and helpful and everything is very clean.

Stayed June 2014, travelled on business
Helpful?
1 Thank mavb77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 30 June 2014
Dear Guest,

Thank you for your comments firstly.
Regarding the room problem you mentioned, we are now renovating some of the guest room to keep it according to our five star standard.
Besides, sorry that your room was far away from the elevator, we might have hight occupancy during your stay with us. Next time you can require to have a room close to the elevator, we will arrange that for you.
Shenzhen has a humid climate, recently with much rain in this season, so the rooms get humid after cleaning. We will circulate the air in the room before guest check in.
Hope you had a good time with InterContinental Shenzhen, look forward to seeing you soon.
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Beijing, China
1 review
5 of 5 bubbles Reviewed 24 June 2014

It was my first time came to Shenzhen, the deputy manager Jojo gave me some introductions of tourist attractions around hotel,she was so nice. The hotel room was really comfortable and I like the Chinese style decoration.

Room Tip: Rooms on the south side have good view
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ninaning128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz W, Public Relations Officer at InterContinental Shenzhen, responded to this review, 2 July 2014
Dear Guest,
Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary.
Thanks again! Look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Changchun, China
1 review
5 of 5 bubbles Reviewed 24 June 2014

Location, lobby, most staff, room were outstanding. The breakfast was amazing - so much to choose from. Really good stay here,if it is a clear day or night you get some great views.
the service was excellent

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank He L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Shenzhen

Property: InterContinental Shenzhen
Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Phone Number:
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#5 Business Hotel in Shenzhen
#41 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Official Description (provided by the hotel):
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 
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TripAdvisor is proud to partner with Booking.com, IHG, Odigeo, Expedia, Agoda, Ctrip TA, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your InterContinental Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Shenzhen Hotel Shenzhen

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