I have been Platinum Ambassador for some time now with over 90 nights already this year. I have been furious with my past 3 Intercontinental stay at different countries. I had made a statement to IHG Ambassador program that I will no longer will stay at IHG and will be continuing my travels with SPG hotels.
Shenzhen was a last minute stop for me and I literally booked my hotel through IHG on my iPhone app as I was arriving to Shenzhen.
I was greeted by the bell boys in this weird outfit but was probably the nicest people that got me and my luggage out of my taxi. I went to the front desk to just do my regular check and I was told that someone have already gotten all my paperwork ready and escorted me to the Ambassador desk.
I met Joyce Zeng. She had a smile of an angel and told me that here is 2 document I need to sign because she had already taken care of everything. I gave her passport to scan and a credit card for deposit the usual. She gave me a welcome gift and my room key within minutes. Usually I would be at the desk waiting for 15-20 sometimes 30 minutes to get everything set up.
She checked up after the first day to make sure my stay was comfortable and see if I needed anything. I usually get this call several days into my stay from my previous experience. I told her the reception in my room is that great and there is a lot of tomato in my fruit bowl because I really don't like that, overall it was a goodnight. That afternoon I came back to my room with apples and pears and good cell phone reception. I went to contact Joyce to tell her thank you for getting this taken cared so fast. Typically I get ignore by the staff during my stay.
She was so polite and also informed she updated my IHG profile to make sure I don't get tomato for any of my future stay with intercontinental. I didn't even know that was an OPTION!
Anyways, I informed all my colleagues that are travelling around China like myself who are IHG platinum also to give this place a try and see if you could work with Joyce because she provided the best customer service I could ask for.
My stay was 3 weeks? and few of my other colleagues have been here for nearly a month LOVES it here.
The price is also very reasonable compared to other Intercontinental in China.
- Official Description (provided by the hotel):
- When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original faÃ§ade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Ctrip TA, Booking.com, Priceline, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your InterContinental Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Shenzhen Hotel Shenzhen