The hotel is centrally located within the business district of Shenzhen. The service at this hotel however can be greatly improved. We arrived by taxi at the hotel. There was no body available to take luggage from the taxi into the hotel even though the lobby was not busy. Once inside, the front desk person was not very helpful and did not speak English well. We had to speak to her in Mandarin because we weren’t sure she understood English. We specifically had our local relative request a non-smoking room. However, the front desk person said we reserved a smoking room. A non-smoking room was not readily available to us despite some floor being designated non-smoking floors. A non-smoking room was promised to us within an hour. However, upon our return 3 hours later, the same front desk person was still not sure whether a room was available to us. Expressing our extreme disappointment, a non-smoking room was finally found for us.
The room was smaller than most 5 star hotels rooms in Shenzhen. The cherry wood furniture was well appointed. The washroom was small and did not have space for our vanity bag. This was extremely inconvenient. A shower and separate bath tub was available with an ample supply of shampoo, conditioner, and shower gel.
Our problems continued with a non-functioning TV. Maintenance came quickly to fix the problem which was a loose power cable. The cable could have been simply secure with a cable tie avoiding this situation entirely. The TV was only 32”; much smaller than other comparable hotels.
Internet access via cable and wireless is available. However, the charge is 2RMB per minute with a maximum per day charge. I still do not understand why hotels nickel and dime guests by charging for internet service.
The bar is well stocked with a wide variety of alcohol and snacks. A wide assortment of teas and coffees were available.
The black-out curtains works quite well even in the afternoon.
- Official Description (provided by the hotel):
- Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more less
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- Also Known As:
- Sheraton Shenzhen
- Shenzhen Sheraton