Reserved a room for one night stay online. Received a pre-arrival email from Becky from Guest Relations and she shared the information about the weather forecast and so on.
Arrived at the hotel at 1730hrs and i was escorted up the Executive Floor for check in. My room got upgraded to a nice Executive Room for being a gold hhonors member. Yoyo, the Executive floor manager welcomed me and did the registration. Had a small chat with her during my cocktail hours and Becky from Guest Relations came to the lounge to say hello. A nice gesture to make the customer feel welcomed.
Stay was fantastic and all the staffs were polite and friendly. For sure I am going back again.
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