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“enjoyable stay and service” 5 of 5 bubbles
Review of Hilton Zhongshan Downtown

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Hilton Zhongshan Downtown
Ranked #1 of 346 Hotels in Zhongshan
Certificate of Excellence
Milton, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“enjoyable stay and service”
5 of 5 bubbles Reviewed 19 April 2014

new hotel with very large rooms on executive floor. several choices for restaurants. in downtown area close to shopping. easy to get to. good executive lounge. friendly helpful staff. good bell and concierge service

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Everret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 9 June 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We are glad to learn that you enjoyed your stay and have good impressions on our service and facilities. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It was our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.


Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

347 reviews from our community

Traveller rating
    201
    112
    21
    8
    5
See reviews for
41
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226
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, Hong Kong
1 review
4 of 5 bubbles Reviewed 13 April 2014

The location of Hotel is the best, convenient place in Zhongshan which has a big updated shopping mall on the same building. Transportation is convenient. The facilities e.g. indoor swimming pool, buffet, room size, air-conditioning, bathroom is up to my satisfaction.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wai Hung C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 9 June 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We are glad to learn that you enjoyed your stay and have good impressions on our service and facilities. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It was our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.


Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, Hong Kong
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 30 March 2014

Good value to stay at Hilton Zhong Shan and service level is very high. For sure, they are the best at the area. The roof top bar has excellent view for the whole city. The restaurant service is very good but food is just fine not outstanding. The gym is well equiped and roomy.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eddie Wing Sing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 29 December 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We are glad to learn that you enjoyed your stay here and we appreciate that you have raised lots of valuble feedbacks and comments. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

Reserved a room for one night stay online. Received a pre-arrival email from Becky from Guest Relations and she shared the information about the weather forecast and so on.

Arrived at the hotel at 1730hrs and i was escorted up the Executive Floor for check in. My room got upgraded to a nice Executive Room for being a gold hhonors member. Yoyo, the Executive floor manager welcomed me and did the registration. Had a small chat with her during my cocktail hours and Becky from Guest Relations came to the lounge to say hello. A nice gesture to make the customer feel welcomed.

Stay was fantastic and all the staffs were polite and friendly. For sure I am going back again.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChanZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 29 December 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We are glad to learn that you enjoyed your stay here and we appreciate that you have raised lots of valuble feedbacks and comments. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zhongshan, China
1 review
5 of 5 bubbles Reviewed 9 March 2014

Had to have my company contact hotel to get complimentary internet service, otherwise cost was rather high for that service. Restaurants very nice. 58th floor restaurant very relaxing and good Italian food.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 15 April 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We are glad to learn that you enjoyed your stay and have good impressions on our location and facilities. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It was our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.


Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland OR, United States
1 review
5 of 5 bubbles Reviewed 2 March 2014

Great hotel and excellent value. Be sure to check out the gym and pool they both are top notch. I had a full 25 meter pool all to myself at 6:00 every morning. They also allow access to the gym 24 hours so those of us suffering jet lag had something else to do besides email. The breakfast buffet had everything you could imagine.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 4 March 2014
Dear Guest,

Many thanks for your review.
We are so glad to know you have had a great experience here. And your sharing with details on our Health Club and Breakfast Buffet are quite helpful.

We sincerely invite you to stay with us on your next trip to Zhongshan.

Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 bubbles Reviewed 27 February 2014

I have been a regular guest of this hotel, usually every month i come to Zhongshan and i have seen this hotel go from a great one slowly down hill. When it opened it was great, the staff were great, the language barrier didn't exist as all the staff were very fluent in english, but slowly as a result of the management of the hotel, most of the good people have left, leaving a mix mash of poor people that really don't know what they are doing, the service level is to the point that its quite pathetic, you can't get any room service unless you are prepared to wait over an hour and even then you have to call, scream and shout to get it. The worst of the place is seriously the level of english by the staff that work here now, i get it I'm in a foreign country but you do expect 5 star hotels of Hilton standard to have a reasonable grasp of english.

Next time when i come to Zhongshan i will be trying the Sheraton, if anyone has anything to offer on the Sheraton, please let me know.

Very sad indeed.

Room Tip: corner rooms are larger and offer greater space.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank TravelbradBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonZS, Public Relations Manager at Hilton Zhongshan Downtown, responded to this review, 18 August 2014
Dear guest,

Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments.

We appreciate that you have raised lots of valuble feedbacks and comments. Regarding to the Wifi issue, we have shared with our operation team for retification. We are so sorry for all the inconvenience that caused to you. Please rest assured that we will continue to improve our services to exceed your expectations during future stays.

It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan.


Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Zhongshan Downtown

Property: Hilton Zhongshan Downtown
Address: No.16 Zhongshan Third Road, East District, Zhongshan 528400, China
Phone Number:
Region: China > Guangdong > Zhongshan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 346 Hotels in Zhongshan
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hilton Zhongshan Downtown 4.5*
Number of rooms: 459
Reservation Options:
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