I feel this is my obligation as a traveler to WARN other travelers. This resort is going thru a major construction and the grounds of the hotel as well as the rooms are just horrific. To my dismay, there is nowhere on the Crown Spa Resort’s website anything mentioned regarding the construction so please BEWARE before you spend a lot of $$$$ to fly across the World to this so called 5 star resort.
Unfortunately, I made the mistake of not reading other reviews on Trip Advisor this one time and exchanged my timeshare week for this resort. I could not be more surprised to see what I saw when I arrived. They advertise themselves as a 5 star resort and I would give it 1 star for the property and the condition that it is currently in and 3 stars for the staff that was very friendly and helpful. I know that there are some positive reviews which still shock me to this day, however if you are traveling across the World to a resort that is rated a 5 star and have beautiful pictures posted on their website you have set expectations. I have traveled all over the World and was never as disappointed as this time and I have seen it all from 1-5 star resorts. This resort I am sure was beautiful like on the pictures but 20 years ago however I am afraid that the management just forgot to update their website. They only have two buildings open, the main building where we stayed at and the Spa building. They have 3-4 derelict buildings which are next to the main building, fountains, pools with pipes/wires lying around. Nothing is fenced off (there was one fence half broken) and my kids easily walked up to the abandoned buildings which did not have any doors/windows and could have been hurt. The ONLY pool that was open was filthy. My 7 year old refused to get in it. There was MOLD everywhere in the pool; there was a pool bar which was not open and not cleaned in a very long time however the water was still flowing between the main pool and the pool bar. The rooms were appalling, the bathroom especially. We changed the rooms twice and both smelled awful. We had to keep the balcony door open all night due to the smell and my kids were bitten by mosquitoes so badly I had to give them Benadryl in the morning. If you look at the pictures that I posted you will see what I am talking about, mold, fungus and debris everywhere. I could continue for another page however if you look at the pictures you will not make the same mistake I did. We lasted there only 3 nights instead of 7 and we moved to a different resort on the other side of the town HNA Beach and Spa Resort which was truly a 5 star resort.
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- Also Known As:
- Crown Spa Resort Hainan Hotel Haikou
- Crown Hotel Haikou
- Crown Hotel Hainan
- Crown Spa Resort Hainan Haikou, China