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“Wonderful and relaxing stay”

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The Ritz-Carlton Sanya, Yalong Bay
Ranked #4 of 1,330 Hotels in Sanya
Certificate of Excellence
Spain
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wonderful and relaxing stay”
Reviewed 1 November 2011

We stayed at the Ritz Carlton in Sanya for 5 days after one week touring China with our daughter 8 years old. The best were the various swimming pools, the italian restaurant (we really did not like the chinese restaurant for breakfast; too overcrowded), the beach and the infinity pool. The worse: sometimes it was hard to make ourselves understood in English!!! as many of the staff did not speak it properly and the scuba diving at the pool for longer than the two hours advertised. Personally we did not stay at the Hilton next door but we went over to rent jet-skis and we did not get a good impression.

  • Stayed August 2011, travelled with family
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Helpful?
Thank devicentem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
sanya
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 October 2011

I only stayed at the ritz here because I heard it ws not the same awful management as singapore. But they seem to be cast from the same stone. The hotel is beautiful. The room is beautiful. The beach is lovely, even though the sea is not clear and blue but ok for swimming. The food is really substandard. I had the thai beef salad, one of my favprite dishes which I've eaten everywhere in the world. Verdict: this may have been the worst ever. The only resemblance to beef is that the original animal had four legs (i presume). Breakfast made me long for McDonalds. The breakfast restaurant is like a zoo. Maybe good food is not available in sanya. Anyway I planned to stay here for three days. But I found out I had to leave a day early so I told the hotel on arrival. They said, "It is our policy to charge you full room rate for the day that you don't stay." Kinda funny in that I'm planning to stay in sanya for a month in january/february and was going to ask them for a monthly rate. But I also have a policy and that is I don't give my business to unpleasant companies. So I'll go next door to the hilton instead.

Room Tip: I got an ocean view room but the poolside rooms looked a little more appealing.
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  • Stayed October 2011, travelled solo
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Helpful?
7 Thank mijev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 October 2011

Second stay my family and I stay at the Ritz-Carlton in Sanya, and we are as satisfied as we were the first time!

Everything at this hotel is GREAT! So I will only mention two things of special note: first, the staff is incredibly nice and helpful, which is not often the case in China; second, the kids playroom is great fun for the kids - not only do they have a lot of good games and activities, but there is also a large shallow outside pool with a slide, which your kids will love.

My wife went for a massage at the spa and said it was very enjoyable - and she is used to getting massages weekly in Beijing at different spas.

Finally, we enjoyed all the restaurants (main restaurant and Italian restaurant). The Italian restaurant stands out and you should definitely give it a try.

Overall, if you can afford it, rain or shine, treat yourself to the Ritz-Carlton in Sanya.

Room Tip: If you can get a Villa, ask for a Garden Villa. Not only are they cheaper than Sea-View Villas, but...
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  • Stayed September 2011, travelled with family
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Helpful?
1 Thank Jagooah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2011

Nice and spacious rooms, lovely selection of fruits. Hotel spa is lovely, staff there is very knowledgeable. Beautiful and clean facilities, beach staff very attentive. The pools are large and water temperature is just right. Housekeeping service was a hit or miss, some paid attention to details, some did not...but they are very friendly. Food in general was just ok...no offense but an american exec chef?? Good luck with that...most food items on the menu lacked real creativity or appeal. I have been to other 5 star properties and you could feel the chef's presence and touch in the food. I didn't come all the way to china for 'american' based food, I can get that enough here...sorry... We did manage to find some nice selections in the sofia italian restaurant, the manager there was very helpful and professional in recommending some food choices and wine...so that eased our frustration a bit.

Service in fresh 8 was slow and quite confusing...but that's another story!

In general staff was friendly in the corridors, always willing to help...did not see many managers around though...maybe they are not very hand's on, but who knows...been to other places where you met GM...his presence was not felt at all (maybe culture difference) ? etc...guess it is different here...just saying....

Room Tip: I like the east side rooms, second floor
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  • Stayed September 2011, travelled with friends
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Helpful?
1 Thank asian247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, Australia
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 23 September 2011

Built to wow the guests and the service is friendly, efficient and courtious. Not rushed, in any way, no sense of mayhem and this is how a resort should leave every traveller. The rooms are well appointed, the staff are engaging and professional. This is a resort you would cross the equator to experience. From beach frontage to breakfast, simply outstanding.

  • Stayed October 2010, travelled with friends
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Helpful?
2 Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 September 2011

Amazing resort with the best staff. One of my best vacations ever.

  • Stayed September 2011
    • Value
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Helpful?
Thank Noletrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 September 2011

We chose to stay at the Ritz Carlton in Sanya for 5 days following a two weeks tour in China with our two daughters 10 and 8 years old. We chose to stay in a lagoon suite with the pool and a private jacuzzi in front of the room as our daughters love swimming. We had a great stay! The highlights of the hotel are: the cocktails at night at the pool bar after swimming a few meters, the pool water temperature, the Italian restaurant (we went every evening as the manager's welcome, the chef's food and staff's service were outstanding), the beach which is very nice and not overcrowded and my daughters' free scuba diving experience in the swimming pool. Contrary to many reviews, the service standards were good (especially the lady in charge of the cleaning of our suite who every day insured in a confident English that all was fine). The negatives: upon arrival, we were given a lagoon suite next to an hotel aisle under construction. We requested another suite which was great. Also the boutique of the hotel is quite expensive

  • Stayed August 2011, travelled with family
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Helpful?
Thank Hasdru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Property: The Ritz-Carlton Sanya, Yalong Bay
Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Phone Number:
Region: China > Hainan > Sanya > Yalong Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sanya
#3 Family Hotel in Sanya
#4 Spa Hotel in Sanya
#4 On the Beach Hotel in Sanya
#4 Luxury Hotel in Sanya
#9 Romantic Hotel in Sanya
#46 Best Value Hotel in Sanya
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Official Description (provided by the hotel):
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz-Carlton Sanya
Ritz Sanya

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