We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful staff, great resort”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton Sanya, Yalong Bay
Ranked #4 of 1,330 Hotels in Sanya
Certificate of Excellence
Australia
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Wonderful staff, great resort”
Reviewed 25 December 2013

This is physically a beautiful resort. What made our stay so good was the quality of the staff - so many of them make such an effort to get to know you. Special mention to 2 Club Lounge staffers Wit Wang and Bipin and Recreations person Anna who are exceptionally nice people deserving of very high praise.

Yes there are some down sides - our room was very smokey even though staff insist that there is no smoking in the rooms our room had 3 ashtrays and 3 boxes of matches in it which makes it very hard to take what they tell you very seriously. The Club Lounge food does not appeal to me and whilst I understand that this resort may cater more for local travellers, as a destination Sanya probably doesn't appeal that well to someone like me who has travelled from overseas.

Room Tip: Non smokers should ask for a room on a non smoking floor….
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FSB G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,633 reviews from our community

Traveller rating
    1,030
    510
    63
    20
    10
See reviews for
197
144
20
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2013

Had a wonderful time at our first visit to Sanya. The staff and managers took really good care of us catering to all our needs making our trip even more comfortable. We had a grand welcome with beautiful garlands with fresh coconut water. The rooms were clean and the environment was beautiful. We did not have to go out of the resort as the resort was huge and had everything inside it.
Being a vegetarian, we thought food may be a problem but Mr. Troman Felizmenio who is the Executive Pastry Chef took really good care of us and treated us like VIP's. He took special care of our meals making sure everything was perfect. The chinese restaurant was excellent with food and services.
I highly recommend anyone who want to have a wonderful, relaxing and memorable experience in Sanya to stay in this heaven paradise resort.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neelesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
121 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 8 November 2013

have just come back after 4 days .a superb hotel with immaculate rooms a stunning buffet breakfast and delicious cantonese restaurant.however the star of the show was jack the barman.i had a big fall and severely grazed my foot. each night jack cleaned the wound with the care of a trained doctor and his energy behind the bar until the early hours and the continual smile on his face even when very busy makes him a very special man.thankyou all for a great trip

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tasty1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 October 2013 via mobile

Had the lunch set Manu chili tomato soup ahi tuna sandwich onion rings French fries with truffle oil Caesar salad and 2 for 1 beer all tasted great also the bread and dips ware great I would go back to try other food options the Manu it all looked good

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snooz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 October 2013

We stayed at the Ritz earlier this year, and I've been remiss in not giving them the review they deserved until now.

They are that ultimate combination of great service, great F&B, and excellent rooms that elevate a hotel to a likely return trip.

Key highlights included:

- Ravi, their F&B manager who absolutely rocks. He's actually the reason we booked the Ritz for our second trip to Sanya - after visiting the resort while staying at the competition. After the way he looked after us at the pool restaurant, we had no doubt in our minds about booking the Ritz for our follow up trip.

- Fantastic villa with a private pool, although we ended up spending most of our time at the main pool near the beach for some sun.

- Best fish tacos you'll have in Asia. We ordered them once a day for our entire stay.

Without a doubt the best option in Sanya. Book it and be glad you did!

Room Tip: Upgrade to a villa upon arrival if they're offering deals. Double the size of the regular rooms...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenCondit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 September 2013

We had a family trip to this hotel from 27th August until 2nd September. We had lovely weather which always helps and if it did rain it definitely only rained when we were asleep. On arrival we were all presented with garlands of flowers a really nice touch and very welcoming as well as it was my birthday that day a cake was already waiting for me in the bedroom.

The rooms are really large and nicely presented with balcony, we had a sea view deluxe with club access our Son had a back view with club access. Both rooms were a similar size. The bathroom was humungous.

We ate one night in the Chinese Restaurant where the food was excellent but maybe a tad pricey, we also ate in the Italian which was extremely nice and tasty but again very pricey for what we had.

Our only disappointment was that in the club lounge the aircon did not seem to be effective and we were told that this is done at management level. Sometimes it was so hot in there we were concerned about the food and health and safety. Complaining did not achieve anything as no one really took any notice of our complaint. I do hope if they are reading this they will try and rectify the aircon as it was uncomfortable to sit there. We did not have this problem in the other two Ritz Carlton Hotels which we stayed during this visit.

Overall we had a fabulous time, lovely comfortable chairs by the pool, pool so warm it was incredible. The breakfasts were outstanding.... in the main restaurant, I am now just missing my coconut milk which I took out with me to the pool every day. I was extremely sad to leave the hotel for our onward trip as I loved this hotel so much. I would certainly return if I was ever in that part of China again as this was just an idyllic holiday venue.

Room Tip: higher floors for the views.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denise Sheila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
1 review
Reviewed 1 September 2013

It is in early June I took my wife stayed in this hotel for 3 nights. It is a very romantic place for me and my wife. Everthing here was beautiful, specially the restaurant called Sands. We had one sea food dinner there, with sea wind blowing our body, little lighting vaguing on the beach, music embracing around, and people all here were immersed. It is really lovely place that I'd go there soon in future.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cui p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sanya hotels
Hedong
Mandarin Oriental, Sanya
Mandarin Oriental, Sanya
#3 of 1,330 in Sanya
912 reviews
MGM Grand Sanya
#11 of 1,330 in Sanya
438 reviews
Yalong Bay
Hilton Sanya Yalong Bay Resort & Spa
Show Prices
Show Prices
Show Prices
The Sanya EDITION
#2 of 1,330 in Sanya
100 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton Sanya, Yalong Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Property: The Ritz-Carlton Sanya, Yalong Bay
Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Phone Number:
Region: China > Hainan > Sanya > Yalong Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sanya
#3 Family Hotel in Sanya
#4 Spa Hotel in Sanya
#4 On the Beach Hotel in Sanya
#4 Luxury Hotel in Sanya
#9 Romantic Hotel in Sanya
#45 Best Value Hotel in Sanya
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Official Description (provided by the hotel):
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Marriott, Traveltool, S.L.U., Hotel.de and HotelQuickly so you can book your The Ritz-Carlton Sanya, Yalong Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Carlton Hotel Sanya
Ritz-Carlton Sanya
Ritz Sanya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing