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“Great hotel for a get away holiday”

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Pullman Sanya Yalong Bay Villas & Resort
Ranked #23 of 1,356 Hotels in Sanya
Certificate of Excellence
Reviewed 2 December 2012

Stayed in a villa during a company event and the hotel was excellent thinking for example family holiday or romantic get away. Private villa was great with spacious room and private pool. Hotel had few restaurant and food was good although place close early. Pullman is not same quality as tier1's across the road which are having their own private beach. However Pullman is probably cheaper choice and offer transportation to beack which is only walking distance away. In general surrounding offer only other hotels and resorts so not too much activity other that what those are offering.

Room Tip: Villas were excellent
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  • Stayed: October 2012, travelled on business
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Thank jopex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 3 December 2012

Dear Guest,

We would like to thank you for taking the time to complete your review following your recent visit at Pullman Sanya Yalong Bay Resort & Spa.

We are pleased to read that you had an enjoyable stay with your business trip in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
We regret that some aspects did not quite meet your expectations. Your comments will surely raise many areas of concern that need to be addressed .

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.
We hope we will have the pleasure of welcoming you again soon in our Resort.

Yours faithfully

Thierry Douet
Genral Manager

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100 - 106 of 852 reviews

Reviewed 13 November 2012

Obviously, everything is bigger and better at Hilton which is right across. But, this hotel is smaller and has a cozy touch. I find this a good value for staying at the Yalong Bay where the traditonal top-tier hotels / resorts are.

Somethings you may want to know before booking:

1. The beach (which is adjacent to Hilton's) is not attached to the hotel - you need to ride a buggy which takes you over.
2. There are various different types of villas to choose from - villas definitely outnumbered rooms. Try to book a Thai Villa
3. Have not tried the restaurants except for breakfast - would say its average but please do try to go early. Also went to the bar for drinks and found it to be nice in the hot afternoons.
4. The pool was okay, there is a "slide" section connecting the two pools - I like the side of the pool next to room with pool access.
5. All rooms face the pool.
6. The spa is simple but was reasonably priced. The massage was excellent!!!
7. The staff seemed to be quite attentive and was quite willing to help during my stay.

Overall, I would recommend this if you want a short holiday and do not have a huge budget. If you would like to try some local food, there is a restaurant near the hotel (cross the road and turn left). Only a 5-min walk.

Room Tip: Book a villa! If not, Try to ask for upgrade to a pool-access room. I think it was less than US$5...
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  • Stayed: September 2012, travelled with family
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2  Thank mscl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 16 November 2012

Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.

it's feedback such as yours that enables us to reinforce the quality of our service and food,and we really appreciate your constructive comments.

We are delighted to learn that you had a good stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

We hope we will have the pleasure of welcoming you again soon in our Resort,

Yours faithfully,

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Reviewed 7 November 2012

Good pool... Good villa, good jacucci , good food, but the bed can be improved.... Seems too soft.... was upgraded to Thai villa, so all ok.... Just stay for two nights... Buti think 3nights will ge better....

  • Stayed: November 2012, travelled solo
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Thank jethropun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 8 November 2012

Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us .Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

Your remark on our bed has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

We thank you very much for your patronage and look forward to having you back with us at Pullman Sanya Yalong Bay Resort & Spa

Your faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2012

Pullman Sanya Yalong Bay is a nice hotel - but one thing for sure is NOT up to standard is the so- called American Steakhouse.
True to chinese tradition food are served gradually, a couple of steaks, then some salad, then maybe an appetizer that we did not get to start, then, then.... And by the way not even drinks, soda or wine are flowing as you would expect in a good steakhouse.
We left, paying for what we had (not what we ordered as we lost patience after about 2 hours) and will simply put not be back. There are many, much better choices in Sanya.

  • Stayed: July 2012, travelled with family
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Thank time2goout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 2 November 2012

Dear guest,

We sincerely appreciate you taking the time to send give us your feedback with your review on trip advisor,

Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.
It allows us to ensure and improve the quality of service we want to offer our guests.

We are very sorry for what you have been through and hope you will give us a chance to regain your confidence.
Please feel free to contact us directly should you plan to visit Sanya in the near future and we would be delighted to offer you a one-night complimentary accommodation and personally arrange your stay with us.

Yours faithfully,

Thierry Douet
General Manager

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Reviewed 20 September 2012

My husband and I had a relaxing stay at Pullman. We had a villa with our own private pool which we used extensively. Even though it is not next to the sea, the hotel has a buggy which takes you to their own private beach a short ride away. We have a wide variety of food for breakfast with a great view of the lake. Overall, we enjoyed our stay here. =)

Room Tip: Grab a villa if you can =)
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  • Stayed: August 2012, travelled as a couple
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Thank AmatuerTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 27 September 2012

We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Resort & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Thierry Douet
General Manager
Pullman Sanya Yalong Bay Resort & Spa

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Reviewed 12 September 2012

the villa are good value for money with their own pool, terrasse.... but it is depappointing to go to sanya to be quite far from the sea: need to crosss a road and another hotel or wait to take a buggy quite long ride

  • Stayed: May 2012, travelled with family
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1  Thank 188oliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 27 September 2012

Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya.

We thank you very much for sharing your experience and look forward to having you back with us at Pullman Sanya Yalong Bay Resort & Spa

Your faithfully,

Thierry Douet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2012

Seeking a thoroughly relaxing family holiday we booked a Villa, which came with it's own private pool, for eight nights. The kids absolutely loved it!! Overall a nice hotel. We will return to the Pullman later this year.
There were frequent communication problems with the hotel staff but with a little patience these were always earnestly overcome as the staff were keen to assist.
Downsides: Choice on Room Service Menu is too light and preferred wines were often "out of stock". Exterior of the Villa did look a bit jaded but we did notice that some Villas were undergoing a full maintenance overhaul.
A word of advice: Entertainment in Yalong Bay is almost exclusively hotel based and as outside trips in Sanya are somewhat limited I would recommend a stay of four to five nights, maximum. Any longer and boredom will set in.

  • Stayed: August 2012, travelled with family
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThierryDouet, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 21 August 2012

Dear guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Resort & Spa during your recent visit to Sanya and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel and your children enjoyed our pool slide !
.Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

Your remark on our Room Service has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

We thank you very much for your patronage and look forward to having you back with us at Pullman Sanya Yalong Bay Resort & Spa

Your faithfully,

Thierry Douet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Sanya Yalong Bay Villas & Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Sanya
#9 Top resorts Hotel in Sanya
#9 Family Hotel in Sanya
#22 Luxury Hotel in Sanya
#22 On the Beach Hotel in Sanya
#22 Spa Hotel in Sanya
#30 Best Value Hotel in Sanya
Price Range: £79 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Sanya Yalong Bay Villas & Resort 4.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Pullman Sanya Yalong Bay Hotel Sanya
Accor Sanya Yalong Bay

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