We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“happy vacation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pullman Sanya Yalong Bay Villas & Resort
Ranked #28 of 1,366 Hotels in Sanya
Certificate of Excellence
Reviewed 14 December 2013

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Meng W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 22 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a ReviewReviews (854)
Traveller rating
Traveller type
Time of year
Language
  • More languages

72 - 78 of 854 reviews

Reviewed 15 November 2013

Very noisy from construction site 100 yards from villa
Pool too cold for use
Villa too far from restaurant for breakfast
Bits falling off in villa
Beach washed away by typhoon
Drivers hooting horns all day
Response to other guests reviews on tripadvisor obviously just copied and pasted by the manager
As the one to this will probably be

This aint the Caribbean that's for sure

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ignatiusbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 6 December 2013

Dear guest,

Thank you for your recent correspondence in regards to your recent stay at Pullman Sanya
Yalong Bay Villas & Resort! Please be assured that we have taken your comments very seriously.
Thank you for bringing to our attention the problems you have encountered during your stay in our hotel in November.

Your remark on the noisy nearby hotel, it was an ongoing construction hotel, we have negotiate the construction hour with them to avoid the noisy disturb to our in-house guest. We provide buggy service to pick up guest from villa to anyplace in hotel. Apparently some of guest prefers enjoy Walk in our villa area .we are terribly regret that your stay was encountered the typhoon season, and typhoon ‘Haiyan’ was the largest typhoon these latest years. Our villas and private beach was damaged same as all other hotels in Sanya. We wish to extend to you our sincere apologies for this inconvenience. Your feedback has certainly raised many areas of concern that need to be addressed and will help us improve every day.

We hope you will give us the opportunity of welcoming you again in our hotel, In the meantime, we remain at your disposal should you require any further assistance.

Sincerely,

Arno Nicolussi Moretto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

It`s the 3th time I come there and the others times my staying was really great. I cannot say the same for this time. First when we arrived nobody to take care of our luggages, so we had to go from taxi to reception pushing them. Something I don`t expect from a Pullman Hotel. The villa are nice as usual, but the are getting old and many furniture are over used. There is no more beach place to stay as all was destroyed by a hurricane, but that happened 2 weeks ago and still not in order. Not a really stairs are provided to go to sea, no food service, and if you want to stay there you are so closed with your neighbour. As we come for being in beach was a totally deception. Nobody inform us about this.
When we made the check out I had to pay the bill of the room, even I booked my room with accor reservation center and It was maden with a prepaid reservation. Scandalous. I never go there anymore.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank laziale1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 5 December 2013

Dear guest,

We sincerely appreciate you taking the time to give us your feedback with your review on trip advisor.

Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.
It allows us to ensure and improve the quality of service we want to offer our guests.

We are very sorry for what you have been through and hope you will give us a chance to regain your confidence. Thank you once again for your constructive comments.

I hope this experience will not deter you from patronizing us again and we look forward to seeing you Pullman Yalong Bay again in the near future.

Yours faithfully,

Arno Nicolussi Moretto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

The villa area is quite cool, and you have a private pool beside the rooms. Very good privacy at higher cost. The pickup cart is upon your request at reception. Breakfast offers many sorts of food. The great service provided in here. Only one disadvantage is you need to take a cart to reach the beach in about five minutes...

Stayed: December 2012, travelled as a couple
3  Thank Traveler N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 5 December 2013

Dear Guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay during your recent visit to Sanya and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again in Sanya.

Yours faithfully,

Arno Nicolussi Moretto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2013

I stayed here with my girlfriend for 3 nights and overall it was a very pleasant stay.

The positives include the excellent staff who are always attentive and friendly (most of them speak English or at least try to speak English). The villa we stayed for two of the three nights was also very nice; clean, very private and the king size bed was excellent as well. Food in general was very good, the food from the main restaurant's a la carte menu was particularly excellent (we spent roughly 180 rmb per person). The beach was also very nice; very quiet and the sand was super soft.

However there were also a few notable negatives. The outdoor rooftop jacuzzi was not working and the twin room which we stayed in on our first night was very dirty; dust, tough stains on the TV cabinets as well as broken or damaged furnishings - pretty poor for a hotel that is considered 5 star... I must stress that only the twin room had this issue, the villa was fine. The beach bar was also out of service when we went.

All in all, these negatives didn't dampen our mood. I think it's one of the most characterful hotels I've stayed at and I would still recommend a stay here - just make sure you stay in a villa, don't waste your time and money on the other rooms.

Room Tip: Book a villa - Don't waste your money on a standard room.
See more room tips
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tcy148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 5 December 2013

Dear Guest,

We would like to thank you for choosing to stay with Pullman Sanya Yalong Bay Villas & Resort during your recent visit to Sanya and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel Villas. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

We take note of your comments regarding the top Jacuzzi, We are preparing the maintenance and will get back to order very soon, Please rest assured that appropriate action has been taken with our room attendants and housekeeping supervisor, to ensure the quality of their service and avoid this inconvenience happen again, our beach bar was temporary closed due to the huge typhoon.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Pullman Sanya Yalong Bay,

Yours faithfully,

Arno Nicolussi Moretto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank paulogilbio
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 2 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 September 2013 via mobile

We stayed here for one week. The hotel is not too big and quite quiet. We had a very pleasant stay. The private beach is very nice and perfect to relax and read a book. The only thing we can complain was the breakfast. It was good but it never changed. So for a liger stay we would recommend to try also the breakfasts at the
Hotels nearby.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bird64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoNicolussiMoretto, General Manager at Pullman Sanya Yalong Bay Villas & Resort, responded to this reviewResponded 2 December 2013

Dear Guest,

We are pleased that you enjoyed your visit to the hotel and particularly appreciated the global service.
We have well noted your comment for our breakfast, we will share this with our Executive chef and F&B manager , we can assure you that the necessary steps have been taken to improve
our breakfast variety.

Your feedback is extremely valuable to us as it helps us improve the quality of our service and product to better meet your needs.

We hope to have the pleasure of welcoming you again soon in Pullman Yalong Bay Sanya.

Yours faithfully,

Arno Nicolussi Moretto
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sanya hotels
Hedong
Mandarin Oriental, Sanya
Show Prices
Show Prices
Show Prices
Yalong Bay
Hilton Sanya Yalong Bay Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Pullman Sanya Yalong Bay Villas & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Sanya Yalong Bay Villas & Resort

Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Sanya
#9 Family Hotel in Sanya
#10 Top resorts Hotel in Sanya
#26 On the Beach Hotel in Sanya
#26 Spa Hotel in Sanya
#27 Luxury Hotel in Sanya
#31 Best Value Hotel in Sanya
Price Range: £72 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Sanya Yalong Bay Villas & Resort 4.5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Accorhotels.com, Booking.com, Agoda, Ctrip TA, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Pullman Sanya Yalong Bay Villas & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Sanya Yalong Bay Hotel Sanya
Accor Sanya Yalong Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing