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“Great Resort, very big”

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InterContinental Sanya Resort
Ranked #24 of 1,366 Hotels in Sanya
Certificate of Excellence
Reviewed 27 May 2014

We have stayed at the intercontinental sanya resort for 4 nights in april. The resort is very big, the staff provide these club electro cars you can call everywhere to take you from one place to another even if it isn't that far.
The main pool is probably the lap pool, which was a little boring. The fancier pool (and bigger) would be the club pool, which flows arond little "islands". There is also a pool near the spa, but it was in construction when we stayed there. The property is very pretty and relaxing, we had an ariel view of the whole resort from the 9th floor. The gardens are beautiful, the kids club has a outdoor playground and a lot of toys indoors and the babies pool has a slide and some water pistols (many broken). They also have a 4.6m deep diving rink, which is normally locked, but the staff can open it for you.
We haven't been in a restaurant because of the extremely high prices eg. A spaghetti bolognese for 130 yuan.
The staff were kind a did their best to help us eg. Unlock the mini bar when we first arrived.
We booked a seaview room, the view was great. The room should be 60qm big, but because of a little foyer with seperate doors to the spacious bathroom and average bedroom, it didn't seem as big. The balcony had a comfy sofa with a ocean view, which would have been really great if it weren't that hot.
Also they have a tasty breakfast buffet, even though its not the biggest
The beach has pretty fine sand, the sea is clear. The pier was relaxing to walk on and to enjoy the sea. The only downside of the water is that it is (despite workers pulling it out of the water) full of scratchy seaweed and rubbish. Little pieces of plastic wrappers would be in the water, among with plastic bags. The sea is really polluted, so if you want to actually see fish, don't get your hopes up.
The hotel provides shuttles busses shared with the neighbouring anatra resort and serenity suites. Also, the location is not so good, eg. Pizzas don't deliver to xiaodonghai or some don't bother driving up to the resort.

Overall our stay there was pleasant and much enjoyed. I wouldn't exactly come again, next time i would stay at yalongbay instead, but i would recommend it to others.

Room Tip: Choose a room slightly higher up for a view, try the club rooms, i heard they have a cool half outsi...
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  • Stayed: April 2014, travelled with family
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2  Thank Smileyface101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 29 May 2014

Dear Smileyface101
Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you enjoyed our pools, your room and our breakfast. As you say we are a big resort with many restaurants and swimming pools, so our Club cars are very convenient to help our guests get around each day. As you observed our team have been busy last month when it was the season for seaweed. Fortunately that has stopped now but we continue to clean the sea and ensure our guests enjoy the ocean. We hope you change your mind and return to the Serenity Coast which is not as crowded as Yalong Bay. Thank you again for your comments.

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Reviewed 4 May 2014

I loved this hotel. My friend and I got a nice water view room with a GORGEOUS view of the bay. The room couldn't be faulted in any way. Setting of the hotel is beautiful, amenities are good, and most of the staff were really nice. What spoiled my weekend for me was the clientele. Firstly, there were bratty little kids running around the breakfast area, randomly picking up muffins and doughnuts and then setting them down again, talking really loudly as they did it. Secondly, there was this man that was in one of the pools that SPAT directly into the pool even though he was right by the edge of the pool with plants behind him. He wasn't even swimming when he did this! He had just been standing there, watching his kids play in the pool, and then he spat right into it. I didn't get into the pool again after that because who knows what else he and others of his ilk did in there. Then a group of about three or four of them start smoking by the pool. Thirdly, while my friend and I were eating breakfast at the beachside restaurant, this little boy comes running from the beach, and pees right into the bushes five feet away from us. What kind of people come to this hotel????

Had it not been for these annoyances, my beach weekend getaway would have been perfect and I would have given the hotel a rating of 5. I don't know if management can do anything about things like this. This is an expensive, luxury property... when you pay to go to a place like this, you'd expect better standards.

  • Stayed: May 2014, travelled with friends
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2  Thank Ashim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 8 May 2014

Dear Ashim P
Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very happy to hear that you loved the Resort and your room. I apologise for the disappointment you experienced due to the behavior of children and adults that you observed. At the Intercontinental we do not condone bad manners or poor social standards. I will discuss this again with our team as we want all of our guests to have a perfect experience during their stay. I do hope that you return in the near future to the Intercontinental. Thank you

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Reviewed 4 May 2014

Lovely few days spent with the family, the children loved the water slide. 4 great restaurants to eat in. A must is - hire the bikes and explore the local area.
Service was excellent. A great place to escape if you live in a china city! Very relaxing no crowds.

Room Tip: The villas with pools are amazing!
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  • Stayed: May 2014, travelled with family
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Thank Lin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 8 May 2014

Dear Lin B

Thank you for choosing to stay at the Intercontinental Sanya Resort. I am glad to hear that your family had a relaxing stay and that you enjoyed the pools, the restaurants and our service. We hope you will return again soon when you need to escape from the hustle and bustle of Shanghai.
Not sure if the village will still be there but the slippery slide will !

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Reviewed 4 March 2014

Rooms were large and had the basic amenities that you would expect from a five-star hotel. Service was a bit patchy depending on how harassed the staff were. There was a marked improvement in service standards after the busy weekend, Overall, service level was not on par with other Inter Continental asian hotels.
One thing that irked me was the lack of attention to details. Service stations at the restaurants looked terribly scruffy and even dirty, Staff uniform was also dirty. When I asked a staff who was standing around for children's utensils, she pointed vaguely to a table across of the room instead of offering to bring them to our table which is what you would expect for other Inter Continental hotel. It was not like she was busy with something because she continued to stand at the same position chatting to another staff behind the counter, Staff at Inter Continental Club were not particularly helpful or warm. We arrived between the tea and happy hours but no one stepped out to ask if they could help us. They just continued to go about their tasks without making eye contact. Tables at this "exclusive" area were not cleared promptly and we had tot request for this to be done.. At the club level of other hotel chains, this is the minimum and usually one gets a little more pampering which was absent here.
In summary - good location and hardware not matched by service standards worthy of other IHG hotels in Asia.

  • Stayed: March 2014, travelled with family
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2  Thank stlow27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 9 March 2014

Dear stlow27
Thank you for choosing to stay at the Intercontinental Sanya Resort. Your detailed feedback will help us to improve the consistency of our service standards .I apologise for the service shortfalls that you experienced during your stay. However I am happy to hear that you enjoyed the location and the facilities at our Resort. Thank you again for sharing your experience and we look forward to welcoming you back in the future.

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Reviewed 7 February 2014

If There would have been no construction work around the beach and hence killing a bit the atmosphere off could give 4*...compared to intercontinental koh samui hotel breakfast more good and evening have the executive lounge really nice .. Suite room great with outdoor shower and a lot of great Italy designer lotions...overall the beach view is just ok and swimming in sea not really nice therefore 3

Stayed: November 2013, travelled solo
Thank bumsii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 21 February 2014

Dear bumsii
Thank you for choosing to stay at the Intercontinental Sanya Resort. It is nice to hear that you compared us to the Intercontinental Koh Samui which is also a spectacular resort. The Serenity Coast is a new luxury destination in Sanya and there are some new developments nearby as you mentioned . We hope that you can return in the future so that we can exceed your expectations and gain a full five stars from you. Thank you again for your feedback.

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Reviewed 1 February 2014

This is one of the flagship resorts of Intercontinental's resorts in Asia, the resort occupies over 130k square meters and has its own beaches and a number of beach restaurants, the resort even has a Chinese restaurant built on the piers extending to the sea.

We have stayed two nights at this resort. The resort offered special discount for ambassador members to upgrade to the club room, so we upgraded our room to the club floor with less than US$100 per day. The club lounge of this resort is worthy, the breakfast and happy hours are better than the club lounge of many other IHG hotels. In addition, the lounge is around the beach but also in a quiet area, thus making the lounge a very cozy place.

Although the resort has been built for years, the rooms are still well furnished, especially the balcony and the bathroom are very spacious. We even had a Jacuzzi pool at the balcony though it was too cold when we were there.

The location of the resort is relatively isolated so that the beaches are mainly for resort guests, whilst the resort is also not far from the Sanya downtown.

In all, we have stayed a very wonderful two days at the resort.

  • Stayed: January 2014, travelled with family
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2  Thank popodino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 21 February 2014

Dear popodino
Thank you for choosing to stay at the Intercontinental Sanya Resort. As an Intercontinental Ambassador member it is our pleasure to have you staying with us. I am happy to hear that you enjoyed your room, the Club Intercontinental benefits and the serenity of our resort. We look forward to welcoming you back in the future.

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Reviewed 9 January 2014

It was really a fantastic resort, my 5-year-old son is very happy with the pool and kids club, especially entertainment room. This was a very relaxing stay which was made by the pleasant staff and the comfortable rooms and hotel facilities.

Upon check in, the staff were very pleasant to provide welcome drinks and candy for kids. The room was quite big and clean, private and homelike. The kids club provide many attractive activities, my son loves all of them. The free shuttle bus service to Dadonghai area and duty free shop made it convenient to see different parts of Sanya. There was also a small supermarket within a very short walking distance, convenient for buying some snacks when necessary.

Breakfast is very good and delicious, there are so many fresh fruits and many kinds of food, you could also sit outdoors, facing the sea to enjoy a sumptuous breakfast with your family.

I will strongly recommend not just only my friends, even those who is looking for quite place to relax.

  • Stayed: December 2013, travelled with family
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2  Thank Nancy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoffrey R, General Manager at InterContinental Sanya Resort, responded to this reviewResponded 13 January 2014

Dear Nancy Z
Thank you for choosing to stay at the Intercontinental Sanya Resort. We are very pleased to hear that you enjoyed the facilities and the service. It was great to see your 5 year old enjoying the kids club and the games room. I will pass on your kind feedback to our team and we hope to welcome you back in the future.

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Additional Information about InterContinental Sanya Resort

Address: No.1 Zhouji Road, Sanya 572000, China
Phone Number:
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Sanya
#4 Family Hotel in Sanya
#5 Business Hotel in Sanya
#8 Top resorts Hotel in Sanya
#22 Spa Hotel in Sanya
#22 On the Beach Hotel in Sanya
#23 Luxury Hotel in Sanya
#43 Best Value Hotel in Sanya
Price Range: £105 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Sanya Resort 5*
Number of rooms: 343
Official Description (provided by the hotel):
InterContinental Sanya Resort occupies one of the most beautiful locations in Sanya – Xiao Dong Hai. Surrounded by pristine white sands and majestic mountains, this resort offers guests inspiring views from every room. Beautiful water features and water gardens throughout the resort create a serene yet stylish ambience. InterContinental Sanya Resort offers 343 rooms including 24 beachside villas, and guests can lounge in four swimming pools, dine in seven restaurants and bars, unwind in our soothing SPA InterContinental or choose from one pillar free ballroom and seven inspiring meeting rooms. ... more   less 
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Also Known As:
Intercontinental Sanya Hotel Sanya

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