1. Waiting for over half an hour for checking in. 3 counters were open but no one seemed to be willing to take responsibility and they just push you to other counter. Whoever assistant manager standing in the lobby basically just stood there, doing nothing and completely ignored that i was kicked around walking from counter to counter, trying to check in.
2. charged my credit card for authorization the deposit at the counter for the first time. but half an hour after checked in, while i was having dinner in the restaurant, they gave me a phone call and required i go to counter again to charge the card AGAIN to give more deposit because they thought the amount they just did was not enough. can anyone believe it?
3. no turn down service, unless you called them to ask for.
4. soundproof of the room was awful. you can hear when people walked by or talked in the corridor.
5. the food was so so. only 2 restaurants.
6. most worse thing: they required me to fill in a form with personal info while checking in, declaring that is required for every guest by local gov and a few days later, i got phone call from a-club Guangzhou (another city), trying to sell me their a-club plus card. there's no way their Guangzhou office knows my info unless this Sanya resort gives to them. and even if i said no, they just kept calling me.
7. all i want to say is this is the worst stay experience i had ever. don't never go to this resort. if you do want to, don't fill any forms at least, for your own sake.
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- Also Known As:
- Pullman Oceanview Sanya Bay Hotel Sanya
- Pullman Oceanview Sanya Bay Resort And Spa