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“Terrible”

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Pullman Oceanview Sanya Bay Resort & Spa
Ranked #5 of 1,356 Hotels in Sanya
Certificate of Excellence
Reviewed 6 April 2011

1. Waiting for over half an hour for checking in. 3 counters were open but no one seemed to be willing to take responsibility and they just push you to other counter. Whoever assistant manager standing in the lobby basically just stood there, doing nothing and completely ignored that i was kicked around walking from counter to counter, trying to check in.
2. charged my credit card for authorization the deposit at the counter for the first time. but half an hour after checked in, while i was having dinner in the restaurant, they gave me a phone call and required i go to counter again to charge the card AGAIN to give more deposit because they thought the amount they just did was not enough. can anyone believe it?
3. no turn down service, unless you called them to ask for.
4. soundproof of the room was awful. you can hear when people walked by or talked in the corridor.
5. the food was so so. only 2 restaurants.
6. most worse thing: they required me to fill in a form with personal info while checking in, declaring that is required for every guest by local gov and a few days later, i got phone call from a-club Guangzhou (another city), trying to sell me their a-club plus card. there's no way their Guangzhou office knows my info unless this Sanya resort gives to them. and even if i said no, they just kept calling me.
7. all i want to say is this is the worst stay experience i had ever. don't never go to this resort. if you do want to, don't fill any forms at least, for your own sake.

  • Stayed: March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank uvm9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 - 138 of 613 reviews

Reviewed 6 April 2011

I was very disapointed with the following services received from a 5 star hotel during my recent stay at Sanya:
1. The staff had a very rude attitude during my check-in
2. Very poor english for all staffs
3. there was a cockroach in the corridor nearby the room 334 (I've found out a dead coackroach at the floor nearby my room and it wasn't cleaned until the day of my check out, for 3 days)
4. Very noisy around the room
5. Was unable to upgrade my room (I was totally dissatified of my room and wish to upgrade it, and your staff requested me to upgrade my room through the travel agency (in my home country) and totally ignored me at the front desk nor able to do the upgrade even if I wish to pay the hotel rack rate)
6. I called back the front desk to check if anyone from outside has left a package to my room and your front desk staff just told me she was busying checking something and lastly told me that no package was received either on the front desk and concierge....I've checked with the sender and was informed that the package was delivered to my hotel on the night before and when I returned to the hotel, the package was found at the concierge.
7. I didnt ordered any room service but just called the housekeeping to bring me a plate and the opener in the first 2 nights and it took more then half an hour to be delivered to my room (off course I took more than 5 minutes to explain to the staff in english what is the "plate" and the "opener").
8. One of the staff opened the door of my room in the middle of the night and when she saw us inside the room, she just left without saying anything!
9. There is no taxi in this poor hotel and the concierge staff just forced me to take the private cars (not hotel cars) at the hotel entrance and everytime we took those private cars the driver persuade us to other destinations in the middle of the journey (feeling so unsafe and like being robbed)

  • Stayed: April 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
7  Thank nesto88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2011

I stayed in Pullman for 3 nites before moving to ocean sonic resort. I enjoyed my stay in pullman 100 times more than ocean sonic.

Reason 1
it's a brand new hotel and it comes with a beautiful room and bathroom. It also have a heated swimming pool. Hotel is not crowded so it's peaceful lazing by the pool.

Reason 2
nice lobby and very very good service compared to most hotels in china. Orderly checkin and checkout compared to ocean sonic whereby one needs to wiggle their way through

reason 3
I am an accor advantage member so I have discount eating in the restaurants. I had all my meals in Pullman. Nice portion and affordable compared toeating out . Eatingout u need to be wary of people out to con u. We had out dinner outside on the first nite and it conned and food was substandard .so we decide to eat in the hotel from then on. It was good decision

Overall it's a good hotel and definely shoudld be ranked better than ocean sonic

  • Stayed: March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank undomesticgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile
Google Translation

Stayed: December 2017, travelled on business
Thank sakuzou-m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, travelled with friends
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, travelled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 1 week ago via mobile
Google Translation

Stayed: December 2017, travelled on business
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Pullman Oceanview Sanya Bay Resort & Spa

Address: No.158 Sanya Wan Road, Sanya 572000, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Sanya
#4 Spa Hotel in Sanya
#5 On the Beach Hotel in Sanya
#5 Luxury Hotel in Sanya
#11 Best Value Hotel in Sanya
Price Range: £81 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Oceanview Sanya Bay Resort & Spa 4.5*
Number of rooms: 469
Reservation Options:
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Also Known As:
Pullman Oceanview Sanya Bay Hotel Sanya
Pullman Oceanview Sanya Bay Resort And Spa

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