We were hungry after swimming at the pools so we headed to the restaurant at around 3pm.
We wanted to look at the menu first before deciding whether we want to eat there, but the waitress, who had no smile, insisted that we must sit down to look at the menu. Nope, I don't feel comfortable sitting down, so I stood at the table, because simply I am not a baby and I don't like to be pushed into doing this which I don't like - didn't feel respected.
Then the waitress was telling us about these discounts from several credit cards and I happened to own one of them and I asked for further information, she gave me a couldn't-care-less attitude and told us she doesn't know if the discounts were still available and I would not check for you unless you sit down.
So we sat down, we asked again about the discounts, then she checked. I simply cannot believe it takes that much effort for this information to be retrieved.
We had our meals - at the end of our meal there was a cockroach on the wall that literally flew to us.. we all jumped up. We complained to the manager who only focused on saying how they would improve in the future and told his staff to clean the walls next time...
We still paid full price including a 15% service charge which we were disappointed because of their passiveness in service recovery.
I will not return to the hotel for food.
On the other hand, the pools were okay especially the infinity pool which was truly infinity, yet there were sunbeds ON the pool that made people "washing their feet" in it (I saw a group of people scrubbing their foot in the water), think twice before you dip yourself in.
The bathroom in the room could be a problem if you and whoever you are staying with is not close if you get a room that its bathroom door does not close properly.
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