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“My 60th Birthday” 5 of 5 bubbles
Review of Renaissance Sanya Resort & Spa

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Renaissance Sanya Resort & Spa
Ranked #14 of 1,326 Hotels in Sanya
Certificate of Excellence
Hong Kong, China
1 review
“My 60th Birthday”
5 of 5 bubbles Reviewed 29 November 2013

I spend 5 days with family & friends celebrating my birthday , and the services,friendliness & quality of the staff was first class excellent , its clearly a hotel with a very strong leader ship and all the staff seems to be very happy always smiling and nothing is to much , if you are planing a trip to Sanya this is the place to stay
We will be back
Thank to all the staff
Henry B Theil
Hong Kong

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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549 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 October 2013

The Renaissance looks amazing once you enter it, the property looks very good and I believe it is was one of the only resorts with a private beach, however they told us not to go into the water, because of jelly fish, it kind of defeats the purpose of being at a beach.

Once we checked in into the room, the receptionist told us we had one of the best rooms available with ocean view. The room looked proper, however the drain of the sink in the bathroom leaked and it smelled stuffy. The receptionist promised that the room would be thoroughly cleaned. Later, they blamed it on the weather condition and nothing could be done... The following day, the drain of the sink actually fell off, resulting that all the water from the sink poured directly onto the bathroom floor. Maintenance came to fix it straight away,but was finished within 5 minutes... The next morning, the drain broke again...

When we complained for the second time, hotel management told us that we should have complained from the beginning about the problems, totally not acknowledging our previous complains about the issues. After a long discussion, I must honestly admit, they compensated us by not charging us for the upgraded room, which was a very proper gesture. However, a hotel of such standing, should avoid these kinds of situations.

The restaurant was extremely good, the pools were great, the only problems were with the rooms itself.

  • Stayed September 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank martin76oh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

This was our second stay at this resort and overall we were satisfied, especially since they have nice kids facilities. The big disappointment came from the food: small selection of restaurants and dishes targeted mostly to a Chinese clientele, so it gets really boring really fast. The buffet restaurant did not offer a great selection of dishes and most of them were Chinese food. One night they increased the price of the buffet just because they had a special seafood soup station. But the worst thing was the organization of the buffet restaurant for the breakfast rush: every single morning there would be a minimum 10 minute wait to be seated, with queues running long outside the restaurant. Very unconvenient. They should be prepared for the Golden week holiday and the number of guests staying at the resort. Room service was also very disappointing, as they sent us the wrong order for three days in a row, after a wait of more than 45 minutes each time. Extremely frustrating, especially when you have a hungry kid waiting to be fed.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank maricipry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

We have stayed at this wonderful resort a few times and it is always great to revisit. The standard was always high but I think it has got better as it has become established as a class destination.
The staff are very welcoming and remember you and the manager seems to be everywhere around the vast location and always keeping an eye on the place,
The Star Fish restaurant was our pick and always delivered.
Great place for the family and a real chance to relax.

Room Tip: Take a trip down to the Star Fish bar in the late afternoon with its swim-up bar and very friendly s...
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ozzie1830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
8 reviews
5 of 5 bubbles Reviewed 16 October 2013

I stayed here with my family during the recent October holidays and were expecting to feel overwhelmed by crowds of people. I must say, we were pleasantly surprised at how good a job the hotel does of spreading out the guests!! Aside from the crowds at breakfast, we were hard pressed to spot the 1000+ guests during the days. The hotel has a beautiful pool that is enormous and allows for guests to be spread out nicely so that they are not on top of one another. We ate at a number of the different restaurants and were pleased with our food at all of them. We traveled there with our 5 year old and 3 year old and they LOVED the kiddy pools. They spend the balance of most of the days playing in the pools, going down the slides, and even spent and afternoon at the Kids Club. The view from our room was spectacular and I found it really hard to believe we were still in China. Having a lap pool was a big plus for me as I enjoy swimming as a work out. Equally as nice was their state of the art Gym, which if you go you have to yourself! The spa was very relaxing and had a great 1 hour massage. Prices are 5 star hotel prices. We ate room service one evening, which took 50 mins, but the food was hot when it arrived and quite good` - good value for the money. They have quite a good selection for kids on the kids menu and are a good value for money. I would agree that some of the other restaurants are a bit expensive for what you get. In general, we found the staff to be very friendly and responsive. Our room was clean and nicely decorated, however, we did also smell a musty smell, which i suspect is due to the humidity. There is no free wifi in the room, but if you join the Marriott rewards program, you can get it free in your room. All in all, I would definitely recommend this hotel to anyone interested in heading to Sanya. It was a fabulous vacation and we can back to Beijing relaxed and regenerated from our vacation!

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lundy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guangzhou, China
1 review
4 of 5 bubbles Reviewed 10 October 2013

I stayed here with my family during the October holiday so we were prepared for crowds swarming the hotel but it ended up being ok. The only time we had to stand in line was during breakfast time when there were not enough empty tables.
Also, the restaurants were almost all fully booked for dinner (again we were there during the October holiday). We ended up ordering room service which came surprisingly fast and was reasonable priced.

Pros:
- Great place if you have small kids! Kiddy pools, attentive staff to the kids, kids room is wonderful!
- Staff is really friendly and attentive. So unlike China! They are very very well trained and I do hope they can keep up the good attitude.
- We also saw the GM pro-actively walking around and checking up on staff, food and greeting hotel guests. He has a heart for the place!
- Breakfast buffet is really worth your money
- Even though there were obviously lots of guests during the holiday, the pool and private beach were far from crowded.

Cons:
- We had some hick-ups during check-in (mix up between our name and a similar name of another guest). It took longer than anticipated for the reception staff to figure out the problem and we were told we didn't have a proper reservation. Quite frustrating, especially with a tired 3 year old clinging to our legs.
- The food in the restaurants is good yet over-priced and the food comes out a bit slow. There is literally nothing outside the hotel so you have no other option that the hotel restaurants.
- The cleanliness of the rooms is far from a 5 star hotel! We found hairs, dust and sand on our floors and around the bath tub. The room also had an unpleasant smell (humidity+ a smoker probably secretly lit a couple of cigarettes in our non-smoking room). That is really a pity!
- There is no free wifi in the room.

Room Tip: We opted for an ocean view room on the sixth floor and were very happy about it.
See more room tips
  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robin_Omma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed 8 October 2013

Wonderful experience for all ages with plenty of activities for children and chill places for adults.
The children spent endless hours in the kids pools and RKids Club plus the RCade with bowling alley and other games.
We were welcomed and looked after the whole holiday by friendly and helpful serving staff as well as friendly 'hellos' from the gardening staff, despite English as their second language, which is to be expected in this part of the world.
Whilst the location was remote from external amenities the internal amenities were excellent, with lavish gardens, top restaurants from fine dining to casual and endless swimming pools.
Suggest you take insect repellent with you during summer as it did not seem to be available from the internal shops. A place to relax and unwind

Room Tip: We were on the 6th floor with sweeping views of the resort and ocean.
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Sanya Resort & Spa

Property: Renaissance Sanya Resort & Spa
Address: No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Sanya
#5 Family Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#10 Best Value Hotel in Sanya
#13 Spa Hotel in Sanya
#14 Luxury Hotel in Sanya
#14 On the Beach Hotel in Sanya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Renaissance Sanya Resort & Spa 5*
Number of rooms: 508
Official Description (provided by the hotel):
Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort & spa located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music daily from 2130 (Except Sunday) or share your musical talent at R-Place, our sports bar with Karaoke rooms. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Resort & Spa has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport, MARRIOTT REWARDS MEMBERS get extensive discounts & benefits in the restaurants & bars, recreation and spa. All members can enjoy happy hour drinks at the Lounge, R-Place and selected meal periods. ... more   less 
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Also Known As:
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya

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