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Renaissance Sanya Resort & Spa
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Reviews (624)
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Reviewed 30 May 2014

I'm an expat living in China for the past few years. I come back to Renaissance Sanya Resort & Spa each year because it is amazing. Granted, I've had issues with room service, but the F&B Director, Frank, has been amazing and has truly made my stay wonderful. The pool here is unbelievable and the beach service wonderful. Although the service at times may be faulty, upper management truly have a desire to improve the resort on a daily basis. If you're looking for the best vacation spot in China - you've found it. Love this place and plan on returning in July with friends.

  • Stayed: May 2014, travelled solo
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1  Thank emmydevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

When you arrive the hotel is impressive, nice spa and gym, open lobby out to the sea, nice pool and grounds, rooms great and mine looked over the gardens and pool to the sea. Major issue was the service, the team were young and were trying but so many service issues put many of our group off the hotel.

  • Stayed: May 2014, travelled on business
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2  Thank Iain A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

China has some fascinating beautiful places but a beach destination it is not:

Sanya is a destination for Chinese tourists trying to market also to westerners. If you are looking for a water experience dont bother as the water is disgusting, dirty and lots of plastics in it.
These monster buildings make it not very personal. I could think of a thousand better destinations to go to.
I can see Sanya bringing conferences hosted by these massive hotels yet is a very hot and humid place to be. If you are planning to go further inland you should be aware that malaria does exist in certain areas.

Folks working at the hotel could not try to be nicer but just is not at international standard yet.

Hope this helps!

  • Stayed: April 2014, travelled with friends
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2  Thank NycHolidayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We stayed for four nights with our toddler and it was a very relaxing experience. The staff was super friendly with our child and the level of English spoken at the hotel was OK for China (there was always someone there who could help us out). The design of the hotel is beautiful, very airy and spacious.Also the breakfast choices were abundant. Best of all was the biggest pool I have ever seen and a great playroom for kids. Together with the beach and a big grassy lawn and a kids program (starting from 3 years onwards against a small extra charge) this hotel really lets parents relax. I only gave four stars however for two reasons. a) cleanliness: the cleanliness is OK (the essentials like bed, sink, toilet etc. being very clean). However, if you look into any corner or under the bed there is always dirt accumulating somewhere. When we arrived there was e.g. a piece of broken glass behind the door to the walk in closet and a piece of soap our toddler managed to throw behind the sinks stayed there for three days. To make this hotel a real 5 star experience (and it definitely has the potential), I would propose that at least once a week a very thorough cleaning session is done in each room with staff given extra time for cleaning. Also the hotel manager should take some time to walk through the whole hotel. E.g. I used the toilet for the disabled next to the Morning Star restaurant and the toilet seat was lying next to the toilet and there was no soap and no hand paper. Also the spa was lacking. While the surroundings and the design were superior, the staff was very attentive and the massage was fantastic the manicure was substandard and the facial which was expensive enough at 80 USD did not include steaming and the proper cleansing. However, these comments are more geared towards management to polish out these smaller flaws. Overall, our stay was great and we would come again any time.Also it was good value for money compared to many of the other resorts.

  • Stayed: May 2014, travelled with family
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Thank Mannheim09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

A group of us went to Sanya for a very relaxing 5 days stay. We checked into the Renaissance hotel. The hotel is massive with the best pool I have ever seen. The food in the seafood restaurant was not good and expensive but the other two restaurants were exceptional. The Chinese restaurant was the best. One of the sad things about the hotel is that most the staff do not speak English. This is a big issue when you have many expats staying in the hotel. Overall a great stay and very enjoyable.

  • Stayed: May 2014, travelled with friends
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1  Thank Iain R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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