My husband and I recently stayed here for a friend's wedding. The hotel itself looked nice and we had a big and comfortable room. However, the service ruined our entire experience. From the moment we arrived, nothing went right. We waited 30 minutes in line just to check in and then we were told that our room wasn't ready yet. Since we had arrived before the official check-in time, we were fine with that, but then something weird happened. They gave us keys to our room and they took our luggage and asked us to follow them. They took us to our room, opened the door, and showed us that it wasn't clean yet. They put our luggage in there and told us to have lunch and that they would text message us when the room was clean. I found it extremely strange that they would escort us to a dirty room and give us keys to it. Any other hotel would have put our luggage at the concierge desk and told us to return in a few hours when the room was ready. So then we went to have some lunch while we waited and decided to try the western restaurant. Service at the restaurant was extremely slow and rude, and the food tasted terrible. After finishing lunch we still hadn't gotten any text about our room, but since we already had the key we went to check it out. It had been cleaned, but we never got a text all day. The staff needs to be trained better and they definitely need to be taught some basic English. The next day we tried the Chinese restaurant, Ming Xuan, and the food and service was much better compared to the western restaurant. Unfortunately, that is not enough to make us come back. Overall, the quality of service and experience we had at this hotel did not meet our expectations for a St. Regis. Our friends who were also staying there for the wedding also did not enjoy their stay. Extremely disappointing.
- Official Description (provided by the hotel):
- The St. Regis Sanya Yalong Bay Resort is ideally situated on a generous stretch of the most coveted location on Yalong Bay, with exclusive access to more than 800 meters of pristine coastline. A resort unlike any other on Hainan, the St. Regis Sanya Yalong Bay Resort offers wide appeal across a variety of audiences – from business executives to couples seeking romance to families seeking a fun and relaxing vacation. The resort is exquisitely designed with luxury in mind, offering 401 contemporary guest rooms including 28 beachside villas. The St. Regis Sanya Yalong Bay Resort offers a world of epicurean experiences, with three full-service restaurants, a wine bar, and a tea room. In addition, the St. Regis Sanya Yalong Bay will be the only resort in Sanya that offers the signature St. Regis butler service to all guests, as well as South China’s first Iridium Spa. ... more less
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- Also Known As:
- The St. Regis Sanya Yalong Bay Hotel Sanya