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“Great Food at the Chinese restaurant”

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Sheraton Sanya Haitang Bay Resort
Ranked #46 of 1,373 Hotels in Sanya
Reviewed 24 December 2013

Even though I did not stay at the Sheraton, I decided to eat at the chinese restaurant in the hotel as we had family staying at the luxury collection.
It was most probably one of the best chinese food I had till now. The food was cooked in a very health way, the meat was very tender, and it was a great selection of dishes. On top of all the restaurant was very reasonable prized (especially for the food quality!).
If you are going to stay in haitang by I would recommend a visit, we ended up going two days in a row (out of 3 days) even though we generally like to go outside a bit to experience other restaurants.
A special thank you to Sally and the Head Chef as Sally provided excellent service and the Head Chef created a wonderful food experience for us.

  • Stayed: December 2013, travelled with family
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Thank 750traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 24 December 2013

Dear guest,
Thank you very much for staying with your family at The Royal Begonia, A Luxury Collection Resort, Sanya and leaving us great feedback. Your positive comments will certainly motivate the entire team in our aim to strive for excellence. It is our great pleasure to provide you an impressive tropical vacation and amiable services. We sincerely welcome you come to The Royal Begonia Sanya again, hope meet you soon!

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48 - 54 of 128 reviews

Reviewed 18 December 2013

The hotel is only about 30min from airport by taxi, not a lot of cars on the road, and the roads are mainly nicely built dual carriageways. I took a taxi from the city, it cost me Y120.

I was upgraded to a pool side room, with a swimming pool just outside my patio door. The hotel is big, nicely maintained, lots of swimming pools and a beautiful private beach. Unfortunately, the dates I stayed there just got northerly winds, with a 2m high wave, so I cannot swim at all.

However, I had a dinner buffet in the “Feast”, which costs Y300++, that was one of the worse hotel buffet I ever had, the food was simple which is quite OK to me, but they were not of premium quality, not fresh, meat dishes were either fats or bones, all those gave me an impression of eating leftovers! Breakfast in the morning got no excitement neither.

I left for the airport the other morning, they arranged me a car for Y160. Take note is that there are only got a few international flight a day in Sanya, so the airport won’t open until it’s about one hour ahead of your flight, so don’t get there too early, or you will just be waiting outside the airport with only one small store.

Room Tip: Don't take dinner buffet.
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  • Stayed: December 2013, travelled with friends
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Thank Terence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 20 December 2013

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in our resort. Please be assured that issues you mentioned about buffet in "Feast" have been shared and discussed with the F&B department and Chef. We will continue to improve in this matter and hope that you will come stay with us again. Thank you for your comment and we hope to see you again.

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Reviewed 2 December 2013

Nice hardware and excellent service! Was living on the top floor, embracing the sunshine and silence in the hainan city. Food in the restaurants are amazing (panna cotta my fav!)
And the highlight, I'm total impressed by the staff Amarith for his generosity and his passion at work, leading our way here and there, back and forth. It was such a chilling and relaxing weekend getaway with good memories. Ill definitely go back for sure:)

  • Stayed: December 2013, travelled with friends
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Thank Carmel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 5 December 2013

Dear guest,
Thank you very much for staying with Sheraton Sanya Haitang Bay Resort and leaving us great feedback. It is our pleasure to provide you an impressive tropical vacation and amiable services. We sincerely welcome you come to Sheraton Haitang Bay resort again, hope meet you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

Went for workshop with my wife. I choose ocean view room at first and change my mind to pool side room. Glad i make the right decision. The pool was locate at the back of the room and we can swim or walk (1.2M deep) to others poolside room. Lots of fun !

  • Stayed: September 2013, travelled on business
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3  Thank losamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 21 October 2013

Dear guest,
Thank you very much for staying with Sheraton Sanya Haitang Bay Resort and leaving us great feedback. It is our pleasure to provide you an impressive tropical vacation and amiable services.We sincerely welcome you come to Sheraton Haitang Bay resort again, hope meet you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

This resort was just fabulous! The staff were extremely friendly and accommodating, the grounds were beautiful and very well maintained, and the amenities were wonderful! About 4 different pools to choose from, if one was crowded with kids we could walk a little ways and take a dip in a separate one. The resorts restaurants were also excellent with a diverse menu to choose from and the buffets were amazing! I highly recommend this resort if you are looking for a relaxing getaway to a tropical island!

Room Tip: Some rooms on the ground floor have entrances to their own private pools.
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  • Stayed: August 2013, travelled with family
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Thank Noa2good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 17 September 2013

Dear guest,
Thank you very much for staying with Sheraton Sanya Haitang Bay Resort and leaving us great feedback. It is our pleasure to provide you an impressive tropical vacation and amiable services.We sincerely welcome you come to Sheraton Haitang Bay resort again, hope meet you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

After an almost 100rmb taxi ride from the airport, we arrived and proceeded to the Starwood Preferred Guest check in line where there was a purple carpet laid out for Platinum and Gold SPG members. We stood there and were ignored for a good 10 minutes until we decided perhaps it would be easier to get in line for non members. This is a communist country, after all. There was no one in front of us in the line. At the counter were two hotel employees both of whom were checking in a guest each. These were the same guests I was watching while waiting in the SPG line. After watching each of them smoke two cigarettes, it was finally our turn. Total check in time: 20 minutes. Total people in line in front of us: none.

We arrived at our room and it was new and clean. However, we looked out the balcony and realized why the rate was 50% off. There is a massive construction site next door for another hotel property or two. From our room, with the glass door closed the sounds from the construction site were minimal. The equivalent of white noise so it didn't bother us. From the balcony you can see the sea.

The pools on the property are plentiful and clean. The hotel charges 25rmb per hour for renting a pool float such as an inflatable ring. I thought this was quite absurd. It made me wonder if the pool attendant put up the sign himself.

The restaurants and breakfast areas are ok. Entrees at the Thai restaurant start at 180rmb/$30. There are not a lot of food choices on the property and we didn't want to venture to the neighboring properties. The seating area for the breakfast buffet is not large enough for the hotel of this size. It was crowded even for non peak season. I would hate to see what it's like during peak season.

I was very bothered by the hotel providing cigarette trays everywhere including the children pools areas. I realize almost 50% of males from China smoke but the hotel should not encourage it especially in designated children areas. There are enough sitting areas around the many pools to designate a smoke free zone. Does Sheraton care about children's health or just profits?

Overall, I only thought the place was average. These new hotels will always lose points because of poor training and poor service. It's the same poor attention to details that is common throughout China.

If you lower your expectations and actively try to avoid the crowds, Sanya can be relaxing and Sheraton is a good value at the 50% off promotional rate.

  • Stayed: August 2013
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Thank MimiFromLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 17 September 2013

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in our resort. Please be assured that the details of all issues have been shared and discussed with the departments concerned. We will continue to improve in this matter and hope that you will come stay with us again. Thank you for your comment and we hope to see you again.

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Reviewed 31 July 2013

We were enjoying our stay in Sheraton Sanya Haitang Bay Resort during 2 weeks in June 2013 – this is amazing hotel with nice rooms and great clean territory & beach.

We’d like especially mention the hotel staff, that made our holidays comfortable & memorable - receptionists, house keeping, cooks & waiters – all of them were professional and friendly! As well, there were few Russian –speaking employees in the hotel – this made our stay much easier.

And special thanks to Nadia & Julian – you are just great & we wish you lots success in your future career !

Serg & Natalia

  • Stayed: June 2013, travelled with family
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Thank Serg V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this reviewResponded 22 August 2013

Dear guest,
Thank you very much for staying with Sheraton Sanya Haitang Bay Resort and leaving us great feedback. It is our pleasure to provide you an impressive tropical vacation and amiable services.
We sincerely welcome you come to Sheraton Haitang Bay resort again, hope meet you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Sanya Haitang Bay Resort

Address: No.76 Haitang North Road, Haitang Bay, Sanya 572013, China
Region: China > Hainan > Sanya > Haitang Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 1,373 Hotels in Sanya
Price Range: £54 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Sanya Haitang Bay Resort 4*
Number of rooms: 500
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