We just came back from Sanya.We spent 2 nights at The Royal Begonia,during our stay,we felt great!
It was the second time we stayed in The Luxury Collection resort.At the first time,we stayed in The Naka Island,that was a wonderful experience,at that time,I have become a big fan of The Luxury Collection,so we had a high expectation on this resort before we arrived.
The Royal Begonia is located in Haitang bay,it provides free shuttle service from Sanya Phoenix International Airport to the resort,but the shuttle service made us feel very disappointed.Before we went to Sanya,the resort called my hubby and told him how to find the shuttel bus,when we arrived at the airport,my hubby found the bus,but the bus seemed like a normal airport shuttle which need charge and there were no any hotel logo on the bus and no hotel staff,the dirver was not in the bus at that moment,so it made us very confused,we were not sure if the bus was the right one!I think the driver could not speak English,if the foreigners who cannot speak Chinese need to take this shuttle,that was really a big big problem!The bus was shabby!We could not image that was a good shuttle service of The Luxury Collection,it was horrible!The resort guests need to share this free shuttle service with the guests of Sheraton Sanya Haitang Bay Resort,that was not a big problem,but when we booked the shuttle from resort to airport,they replied us they needed to confirm if the bus was fully booked by Sheraton guests first,that was ridiculous!Well...in my opinion,The Luxury Collection is much higher level than Sheraton,at this point,we could not feel the superiority of The Luxury Collection and we didnot get the excellent sevice which The Luxury Collection should provide!
Although the horrible shuttle bus made us disappointed,the disappointment disappeared when we arrived at the resort.The property had a very different style from The Naka Island,The Naka Island was primeval style,but The Royal Begonia was very grand,both of them were stunning and we did love these two different styles!The lobby of this resort was splendid,especially the reception,it was gorgeous!
The room was very grand,roomy and clean,especially the bathroom,fabulous!The room was European style,but it was also combined with some Chinese elements,that was pretty cool!There was a private balcony in the room and sometimes we would sit in the chair in the balcony and enjoyed the beautiful pool view and a little bit seaview from the balcony.The bed was comfortable.We were satisfied with this room!
The private beach was very nice,the water was clean and blue,the sand was fine.It was pretty comfortable when we walked barefoot on the beach!
There were several outdoor pools and jacuzzis in the resort,they looked beautiful,some of them were very large.Although all the pools were open,all the jacuzzis were closed,we could not use them,that was not cool!When we went to the pool to swim and wanted to get swimming towels at the pool bar,the pool staff who was not in the bar told us to register before we get the swimming towels,but the staff was not friendly and not helpful,he didnot go back to the bar to help us to register and didnot proactively gave us the swimming towels.As our experience in W Retreat Koh Samui and The Naka Island,they would put some swimming towels in the villa for our convenience,when we went to the pool or the beach,the pool staffs proactively gave us swimming towels without register and also proactively helped us to spread the swimming towels on the sun lounge chairs,they showed me what was the excellent service,but I couldn't get such excellent service in this resort!
I knew that The Luxury Collection guests could use the facilities of Sheraton Sanya Haitang Bay Resort,but the Sheraton guests could not use the facilities of The Royal Begonia.When we were swimming,we saw that two Sheraton guests in Sheraton bathrobes came here and swam in the pool of The Royal Begonia,however,the pool staff didnot ask them to leave but served them!If I stay at Sheraton and I can got the same service and use the facilities in The Luxury Collection,why I book a room at The Luxury Collection at a higher rate?It dosen't make sense!
The Begonia All Day Dining Restaurant was wonderful,the breakfast was tasty,it was not breakfast buffet,it provided several breakfast sets,including western,Spanish,vegetarian and the Cantonese-style breakfast!My hubby loved the Spanish breakfast,I tried the western and the Cantonese-style breakfast,the western breakfast was delicious,the Cantonese-style breakfast was combined with some Hainan typical food,that was distinctive!The atmosphere of the restaurant was great,the service was terrific!Although most of the staffs were new,they were considerate and very friendly,after we only gave them our room number,they knew who we were and addressed us by our last name immediately,execellent service!The service of the waiter who asked our room number and took us to the table on the second day was impressive,when we finished breakfast,he asked us if we went back to room,we said yes,he said "it's 2nd floor,right?"we nodded,he proactively helped us to push the elevator button,that was very considerate,what excellent service!
Most of the resort staffs were friendly and helpful.The service of the resort was good,but could be better.However,they must improve their service!
There is still a long way to be a real "The Luxury Collection",I hope that it will be much better when we come back!
- Official Description (provided by the hotel):
- With an idyllic beachfront location facing the South China Sea,and a backdrop of lush green hills under endless azure skies,The Royal Begonia is an island utopia,seamlessly blending nature and refinement. The gentle wafting breezes, tropical landscapes and crystalline waters create a symphony for the senses. A gallery of impressive traditional and modern Chinese art, sculpture, pottery and hand-woven fabric creations showcases the talent of local artisans and it on display throughout the resort. Tours through surrounding villages and cooking classes featuring local indigenous dishes create an unrivalled cultural experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Expedia, Booking.com, TripOnline SA, Hotels.com, Evoline ltd, HotelQuickly and Cancelon so you can book your The Royal Begonia, A Luxury Collection Resort Sanya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.