We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Conference”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Anantara Sanya Resort
Ranked #18 of 1,350 Hotels in Sanya
Certificate of Excellence
Reviewed 5 March 2014

We used Anantara Sanya resort for a recent conference for our Chinese agents. I was so happy and pleased with absolutely everything. The sales staff was amazing and so helpful. The service from every area of the hotel was great, not one of our agents had an issue. I would recommend this to everyone and hope to go back one day for a personal stay.

Stayed: February 2014, travelled on business
1  Thank Evelandj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 6 March 2014

Dear Sir/ Mdm,

Thank you for taking the time to share your positive experience at Anantara Sanya for your recent event.

We are delighted to learn that you are pleased with absolutely everything and the service from every area of the hotel was great. We are also delighted that our sales team meet your expectation to be amazing and helpful.

We appreciate your recommendation of our resort to your friends and your feedback is serve as a motivation for all of us to do better.

We look forward to the privilege of welcoming you back to Anantara Sanya Resort and Spa for the next chapter in your story.

Till then...

Regards

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (290)
Traveller rating
Traveller type
Time of year
Language
  • More languages

61 - 67 of 290 reviews

Reviewed 19 January 2014

This new hotel is beautiful, the grounds, location, public spaces and rooms. Expensive compared to most parts of China, on par with Hong
Kong or Europe. The room is super comfortable with a huge balcony, awesome shower and luxurious bed. The breakfast buffet and Thai restaurant are top notch. Service is very good but most staff doesn't do too well in English, probably because most guests are wealthy Chinese. The spa is fancy but there is a really nice spa across the street with more reasonable prices for massages and Thai shampoos. The beach looks like a small tropical island, well away from the city that looks like all other China cities. But this beach is still close to shopping and not remote like Yalong Bay. We are splitting our trip with this hotel and the Mandarin, which I will also report on.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank blubs99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 21 January 2014

Dear Sir/ Mdm,

Thank you very much for taking time off your holiday to pen down your thoughts.

We are delighted to learn that you enjoyed your stay with us, with special mention to our rooms, breakfast and Thai restaurant as top notch, as well as spa.

We do apologise for the inconvenience casued due to the lack of English proficiency amongst our team members but we are equally delighted to learn that you find our service good. We hope that at least, our service can compensate for our team member's level of English which is as good as many other resorts on the island. We will strive to improve further.

We sincerely look forward to the privilege of welcoming you back to Anantara Sanya Resort and Spa to write the next chapter in your story.

Sincerely,

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

We had never really thought of or to be honest knew about Sanya but after finding it on the internet we thought it would be the perfect location for a relaxing break after a week exploring in Hong Kong. We weren't disappointed. The deluxe double room over looking the sea was good however it was a little dark in the room even after putting the many light switches on! The resort was also slightly smaller than we had imagined but how much space do you need to lay by a pool / beach! Staff were all friendly and helpful and we didn't have an issue with the lack of English as there was always someone around who spoke the language. We ate in the Thai restaurant and it was very tasty. Most of the time the resort looked very quite as I think some guests had the villas which have their own pool so this meant the main pool area was very quite most of the time...perfect for relaxing! If you are visiting near Sanya this is worth a visit.

Stayed: November 2013, travelled as a couple
Thank Uktra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 12 November 2013

Dear Sir/ Mdm,

Thank you very much for selecting Anantara Sanya as your perfect residence for a relaxing break after a week exploring Hong Kong. We really appreciate you taking time off your busy schedule to share your thoughts.

The Deluxe Ocean View Room is indeed the preferred choice for many travellers with a full view of the ocean. The lighting of each room is carefully appointed so as to provide a relaxing ambience for our travellers to relax. We also understand our need to strengthen the command of English with our team members. We thank you for your appreciation of our team members to make an effort to get someone to assist you in English. We will also share your compliments of your experience in our Thai restaurant and will strive to improve further.

Do let us know if you plan to stay in our villa for your next visit. You may like to consider our 1 Bedroom Spa Pool Villa with an area of 500sqm. You probably understand why the residents in the villas prefer to explore their space and enjoy their privacy. Other choices of villas include 2 Bedroom Family Pool Villa (600sqm) and 2 Bedroom Beachfront Villa (800sqm) for consideration.

Please do not hesitate to contact us if you require any further assistance.

We look forward to the pleasure of welcoming you back to the Anantara Sanya Resort and Spa to write the next chapter in your story.

Regards

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

After completing a tour of China we wanted a few days of relaxation. The Anantara is a new
hotel, in a good location, not too big and not too small.
We spent 5 days in a sea-facing room of a generous size and a good balcony to take advantage
of the views.
Whilst the quality of English was variable, the high quality of the staff made the stay a memorable one.

Room Tip: a higher room with a sea-view
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank sunnygw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 28 October 2013

Dear Mr Wareham,

Thank you very much for taking time off your busy schedule to share your thoughts.

We are delighted to learn that our resort provided a relaxed environment to complete your China trip.

While the Ocean View Rooms are one of the highlights in our resort, we also understand our need to strengthen the command of English with our team members. We thank you for your appreciation of our team members to make your stay a memorable one.

Please do not hesitate to contact us if you require any further assistance.

We look forward to the pleasure of welcoming you back to the Anantara Sanya Resort and Spa.

Regards

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2013

I traveled to Sanya with my mother for three days of sun and sea, away from all the noise and pollution. We chose Anantara as I stayed in a few of its chain resorts in Bali and Thailand before.

The location of Anantara is very good for those don't want the noise of the city. It is tucked away from the town and it takes a bit of travel to get to. The lobby is nicely decorated and peaceful; the staff is very helpful and nice.

The room is very nicely designed and the bed is very nice and comfortable. I appreciate the nice decor and the layout, and mostly the beautiful ocean view. The breakfast is ok but not as good as Anantara Bali. I am most impressed by the nice pool and the sun beds. Or may be because Anantara Sanya was relatively new resort there, so it was not packed with many people around the pool or its private beach. I certainly enjoyed the nice quietness. However, the beach is right next to another large resort with way more people, they were quite loud and screaming a lot, which spoiled the nice sound of the waves. The staff around the pool area was not paying attention to the guests' needs of towels or drinks. I often found they were checking on their phones or just sat there.

Anantara Sanya spa was a let down. My mom and I went for body oil massage in the hope of complete relaxation and de-stress, but the room we had was very hot and stuffy, we both felt quite dizzy after the massage. And the price of the massage was quite expensive comparing to other spa I went in Thailand or Bali.

I would recommend this resort, and hope the nice environment and quietness won't be ruined in the future.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Grape S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 27 September 2013

Dear Sir/ Mdm,

Thank you for taking time off your busy schedule to pen down your thoughts and share with us your experience.

In general, we are delighted to learn that our resort provided a tranquility and a good relaxation for you and your family.

However, we have noted your feedback on the service shortfall in areas which are totally not-acceptable. We will definitely address these issues to the relevant departments concerned to strengthen the training. We have also taken note of your feedback on your less than expected experience at our spa which should be our one of our main pride in the resort and have shared with our Spa Manager.

In spite of your experience, we are truely appreciative that you would still recommend our resort.

Dear Sir/ Mdm, please feel free to contact me personally on jteo@anantara.com if you require any further assistance.

We certainly hope that this one time "off" experience will not deter you from Anantara in the future. We look forward to the privilege of welcoming you and your family back to Anantara Sanya in the near future and assure you of our best attention at all times.

Sincerely,

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

My wife and I ate here two days ago to mark our tenth anniversary. I mentioned when I made the booking that it was a special occasion, and when we arrived at the restaurant we were pleasantly surprised to find that our table (one of the best-positioned in the restaurant) had been decorated with petals in a heart shape. The Director of Food & Beverage came over to congratulate us personally. In addition, a small cake with a candle had been prepared and was presented to us at the end of our meal. The attention to detail was almost moving!
Needless to say, the service and food were excellent. We had asked for a set menu in advance, but staff were still flexible to some last-minute changes. Portions are adequate - we could not manage all of the food that we had ordered and had to take some home in a doggy-bag. The decor in the restaurant is very attractive.
Side note: I highly recommend a visit to the hotel's lobby toilets. They must be the most fragrant in Sanya! A delightful scent of lemons greets you as you enter. Top toilet experience!

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank iaininglis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 18 September 2013

Dear Sir,

Thank you for taking time off to share with us your moments.

We are indeed privileged that you have chosen our resort as your preferred venue for your tenth anniversary.

We are equally delighted to learn of your positive experience and we will continue to strive to improve.

We look forward to the pleasure of welcoming you and your family back to Anantara Sanya Resort and Spa. Afterall, the greatest stories in the world have no script.

Side note: Thank you for your compliments on the frangrance of lemon grass in our washroom and we have share your thoughts to our Housekeeping team. Interestingly, many guests have shared with us, their pleasant experience of our washroom too, amongst many other stories.

At your service, always.

Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

Great facilities... excellent service.... my only negative comment would be about the below average expensive food in the resort ...
Both Western & Asian selections were not very good and quite bland.
The Thai restaurant in the resort was average... I expected more as this is a Thai inspired resort. When I ordered my young coconut drink, the coconut came out quite butched and not presented very well, that is when I realised that the restaurant was not going to be as good as I expected.
If you can look past the food ... then its a great place to stay!

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PKBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy T, Director of Sales at Anantara Sanya Resort, responded to this reviewResponded 4 September 2013

Dear Sir/ Mdm,

Thank you very much for taking time to pen down your valuable feedback.

We are delighted to learn that you found our hotel to have great facilities with excellent service.

We appreciate you sharing with us, our shortfall in the quality of food especially in our Thai restaurant, the pride of our hotel. There is no excuse to it. This is definitely not the norm. Most of our guests left the restaurant with praises of our Thai chefs for the authentic Thai cuisine. We would be grateful if you would be able to contact us to share more in detail on jteo@anantara.com so that we can improve better in future.

Again, thank you very much for your time and we look forward to the privilege of welcoming you back to our hotel.

Regards
Jimmy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sanya hotels
Hedong
Mandarin Oriental, Sanya
Yalong Bay
The Ritz-Carlton Sanya, Yalong Bay
Show Prices
Show Prices
Show Prices
Banyan Tree Sanya
#10 of 1,350 in Sanya
370 reviews
Show Prices
Show Prices
Show Prices

Been to Anantara Sanya Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Anantara Sanya Resort

Address: No.6 Xiaodonghai Road, Hedong District, Sanya 572000, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 1,350 Hotels in Sanya
Price Range: £81 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Sanya Resort 5*
Number of rooms: 122
Official Description (provided by the hotel):
Anantara Sanya Resort is nestled between two kinds of paradise with lush mountains bowing to the serenity of the South China Sea. Our resort is located only 25-30 minutes from Pheonix International Airport and 5 minutes to city or Dadonghai with scheduled shuttle bus service. We offer 122 rooms with ocean view, pool view or lawn view including 89 rooms (each at 62sqm), 12 suites and 21 oversize villas with private swimming pool (the smallest villa is 500sqm). Your room, suite or villa is a personal oasis, unparalleled by other hotels in Hainan, and comprises luxurious fabrics, a rain shower, teak furnishings, and modern amenities to fulfill all of your vacation desires.Anantara Sanya key features: •122 rooms, suites and villas•25-30 minutes from Sanya Phoenix International Airport•5 minutes to city via scheduled shuttle bus service•Anantara Spa•Kid's club•Business centre and library•Tour and excursion service•Baan Rim Nam- Authentic Thai cuisine•Shi Yuan - all-day Oriental and Western cuisines•Ahei - lounge bar•Dining by Design•Seaside barbeque•Flow - pool bar•Cooking classes•LuHuiTou Golf Club side and driving range (3 mins by buggy ride)•Outdoor swimming pool•Fitness centre•Meeting and banqueting facilities•High-speed internet access•Gift shop ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Ctrip TA, TripOnline SA, Expedia, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Anantara Sanya Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing