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“just an average room but with a good view”

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Royal Garden Resort
Ranked #74 of 1,328 Hotels in Sanya
Hong Kong, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“just an average room but with a good view”
Reviewed 13 June 2011

there are 3 buildings of the hotel and you need to make sure which one you are going to stay since their room rates vary vastly. the best one is on the moutain which has an infinity pool but all hotel guests can use it. the hotel can even use a golf cart to send you up the moutain for the gym and pool and even the beach down below the hotel. on foot and it took you roughly 10 mins to reach dadonghai. we just booked a seaview room at the old building. not much expecation at all as we only paid a fair price. the balcony of the room which offers a view over the sea is definitely a bous. as for the breakfast though served in a buffet stytle, not much to choose indeed but still ok given the room rate we paid. one more point, the lighting of the bath room is rather dim.
the hotel is close to the town area and only around 10 cyn by taxi can get you to the town.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank simplygood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 April 2011

We stayed in the 3 star section of this hotel, despite being told it was a 4 star hotel when booking it. The reason why we will not return to this hotel again is the poor service - the staff appear disinterested and lazy, and at times were downright rude. Never recieved a smile from the staff for the 4 days we were there.We were happy with the location, an easy walk to Dadonghai beach. The room was clean and spacious with a wonderful view of the sea. The bathroom needs updating - the shower curtain is very old and discoloured. The beds are rock-hard, and there were noisy hotel patrons drinking and shouting till 4.30am in their rooms.The internet costs 30 yuan per day and is of reasonable speed. Overall we will not return to this hotel and would not recommend our friends stay there.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank misht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
1 review
Reviewed 29 January 2011

The second time stay in this hotel, specially reserved grand deluxe sea viem room ,Large room, shower and bath are separated .In the mountains, very quiet ,But the traffic is very convenient, From the balcony direct can see the ocean, the south China ocean,
Prices are very reasonable ,very good.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chenyue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 April 2010

This hotel is centrally located. The cost of a taxi from the airport should be no more than 100 RMB (approx £10). There are two sites to this property, the main site - standard accommodation and the VIP site which has the infinity pool, gym and all day dining restaurant. We stayed in the standard accommodation which was clean and had all basic facilities including complimentary umbrella and map for use whilst in resort, slippers, dressing gown. Each day the room is cleaned and replenished with clean towels, and toiletries. A deposit is required upon check in to cover any incidentals - do not take the paper map when you leave otherwise you will have to pay for it!! English is spoken by one or two members of staff only. Try to get a package that includes breakfast otherwise the cost is approx £7 per day per person, quite extortionate considering the selection available. There is a choice of Chinese or continental breakfast. A good service is provided by the complimentary electric buggy that takes you down to the beach, this runs most of the day at 20 minute intervals. Despite the limited information regarding fitness facilities, it does have a gym but no free weights. This property is NOT located on the beach. Most of the local restaurants have the menu written in Chinese or Russian, and the prices are not cheap compared to the rest of the country. This island is a tourist destination with little or no cultural sites to see.

  • Stayed April 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stewardess56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hong kong
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2010

Don,t know about the new bit if this hotel. The old bit is crap. Food , crap ; service crap. Yoy get what you pay for , in this case thay should pay you to stay there

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nudgerHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
128 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
Reviewed 13 February 2010

First, you should be aware there are several hotels here under one name. There is the VIP section highest on the hill with higher rates and rated four stars. This location is both dramatic in views and inconvenient if you do not like to walk up a steep hill and stairs. A taxi and/or electric hotel shuttle are alternatives. This section has an infinity pool as its main visual enhancement other than the higher sea views from every room. The pool is open to all guests.

Then there is the Main Building right on Luling Lu where you check into the older three-star sections. Among the three-star facilities are the Main Building, Annex Building and separate multi-floored villa buildings. Buffet breakfasts are served in the VIP, Main and Annex buildings. Your perception of the physical facilities is going to be formed by where you are housed. Some web sites like Ctrip make it pretty clear and differentiate the VIP from the older sections.

I stayed in the older Annex building. Booked into the cheapest "garden-view" room, I asked for a sea-view upgrade, and got a partial sea-view corner room which was light, airy and had great day and night views. The sea and a real garden (not the parking lot) was out the windows. There are far worse rooms overlooking the road so ask for a quiet room like I did, based on a previous review here at TA. You do not have to walk through the Landscape Hotel, down the hillside from the Royal Garden, to get to the beach, as reported by others. There are public streets to either side of the Landscape property.

The three-star rooms are pretty basic in the tropical style with white and natural wicker furniture, ceramic tile floors, white sheer and block-out drapes, and very hard beds. (As usual I asked for and received several quilts and blankets to put under the bottom sheet to create a faux pillow-top effect. It works in most Chinese hotels, but these were really really hard beds, and I was mildly uncomfortable each night.) The room was very clean, including the bathroom. I must give them credit. I could not find any typical tropical mildew in the bath. The tile, grout and anti-slip mat were spic and span. The hotel did not provide beach or pool towels. We bought our own in downtown Sanya, cheap as you would expect.

Unfortunately, the ventilation fan system in the bath is poorly engineered as I have experienced in other Chinese hotels. I smelled other peoples' bathrooms most of the day. Practical solution: just keep the bath door shut all the time.

The internet connection was wired broadband and free, although you had to input your room number each time you signed on. The speed was fine 24/7. The bath amenities were strictly three-star, so don't expect any luxury lotions or scents. The hot water pot and tea were there, as usual, and the mini refrigerator was a nice bonus so we could have fresh fruits, snacks and cold drinks, bought down the road.

For some inexplicable reason this Jin Jiang-branded property does not provide bottled water for its guests. After staying in over two dozen different hotels throughout China, including two others in Sanya, this is the only hotel which has not provided bottled water. It can be cheaply purchased down the road for about US$1.75 for a five-liter plastic bottle with comfortable carry handle.

This property is well maintained overall. In spite of its age and location on a steep hillside, I could not see any paint peeling, structural cracks, garden neglect, or simple forgetfulness. The smaller (and warmer) swimming pool below the Main Building was perfectly maintained.

The best part of this stay is that you are getting a clean and well maintained facility at a value price. There are cheaper places, but I doubt you could get two pools, luscious views of beaches during the day and fireworks/laser light shows at night, and an in-town location so you have your choice of dozens of reasonably priced restaurants every night.

The front desk staff was either intimidated by an English-speaking guest or simply not up to reception standards at other Chinese (including Jin Jiang) properties where you feel welcomed. The front desk was cold, both during check-in and the inefficient check-out. As advised by another review, I allowed extra time for check-out, 30 minutes all told, and I needed it. The staff did not seem to know how to scan my common (but western) credit card. The third person, specially called, finally called the credit card system vendor for technical assistance and was able to get the job done. Two previous clerks completely wasted my time, implying more or less my card was not going to be accepted.

The "western" breakfast buffet in the Annex, included in the hotel price, was mostly Chinese, but quite adequate. The "Chinese" breakfast served in the Main Building was so Asian I could not find coffee, milk, or any cereals other than congee.

No doubt I would stay here again for the price-value received. The older hotel had some charm, and the grounds were neat gardens, perhaps not beautiful but still very pleasant. I am told the hotel's Chinese name translates into just that, "nice garden resort." The English translators took the liberty to change the name to "Royal" gardens.

If you want to stay a week in China's best ocean resort area then the Royal Garden will be an inexpensive and generally quality stay.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SoBeSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Garden Resort

Property: Royal Garden Resort
Address: No.21 Luling Road, Dadonghai, Sanya 572021, China
Region: China > Hainan > Sanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Top resorts Hotel in Sanya
#48 On the Beach Hotel in Sanya
#72 Best Value Hotel in Sanya
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Royal Garden Resort 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Sanya Royal Garden Resort is located at Hainan, China. It offers 239 air-conditioned rooms, all of which have mini-bar, color TV, DVD/ CD player, and high-speed Internet access. Some of its amenities include outdoor swimming pool, sauna, and health/fitness center and massage service. While staying here, you can visit some interesting places like Yalong Bay National Resort, Nanshan Big and Small Caves, and Nanshan Buddhism Cultural Tourism Zone. ... more   less 
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Also Known As:
Royal Garden Hotel Sanya

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