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“Well-maintained premises & helpful staff, but expensive & a trapped environment”

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Sanya Marriott Yalong Bay Resort & Spa
Ranked #24 of 1,328 Hotels in Sanya
Level Contributor
652 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 857 helpful votes
“Well-maintained premises & helpful staff, but expensive & a trapped environment”
Reviewed 12 August 2014 via mobile

Myself and a friend stayed in twin-bedded room 6026 for three nights. (NB. We were offered suite 6104 for the second and third nights after complaining about the adjoining door in 6026, but the suite's second bed was more suited to a child so we declined the offer).

The resort has 452 rooms.

Pros:
-Taxi pickup/drop off on 3rd floor.
-Marriott Hawaiian-themed necklace and blackcurrant drink on arrival. Pocket map of premises provided.
-Helpful and friendly staff across the whole site. Duty Manager - Sophia - was particularly helpful.
-Free WiFi (no registration required) in Lobby.
-On check-in I signed up for the Marriott Rewards card to get free WiFi in my room. It took 30 seconds to register, as all I needed to do was provide an email address. I then logged on with my room number and surname. Otherwise prices in room start from RMB 40 per hour.
-Key card entry (one per person) to solid door with bedroom containing two single beds, shared bedside table (with torch), bedside lamps, telephone, 2 upholstered chairs & round glass-topped table, writing desk & chair, lamp, power sockets (including a UK 3-pin mains socket), telephone, hotel information pack, Philips flatscreen multi-channel TV (English language channels include CNN, BBC World News, HBO) atop a storage unit, suitcase area, tea/coffee making facilities, 2 free bottles of water, fridge, electronic safe (it could comfortably an 8-inch tablet), wardrobe with hanging space plus shelves, iron & ironing board. Effective blackout curtains. Effective and quiet air-con. Sliding doors onto balcony with sea view containing 2 chairs & table, clothes dryer. Sliding doors into en suite bathroom with a bath, a walk-in shower, sink, lotions, hair dryer, scales, toilet.
-3rd floor spacious Lobby includes Reception desk, Resort Shop (drinks, swimming goggles/shorts/costumes, memorabilia), comfortable seating areas, Business Center, public telephones, ATM cash machine.
-1st floor includes Grand Ballroom, Marriott Cafe (open 7am-11:30pm), Edogin Japanese Restaurant, Wan Hao Chinese Restaurant, Meeting Rooms, Fitness Center (open 24 hours) with fixed/free weights area and cardio area (treadmills, cross trainer).
-Other facilities include the beach (white sand, public beach - cordoned/buoyed off area of sea), beachside games area, Deep Blue Beach Bar (open 11am-10pm), Sea Breeze Pool Bar (open 11am-6pm), two-tier pool (open 7:30am-10pm), hammocks, Ocean Front Chapel (for weddings), Quan Spa (open 10am-midnight). Ocean sports - motorised and non-motorised. Beach Services (open 8am-7pm) can provide complimentary towels, umbrellas, single loungers, double cabanas, beach soccer and volleyballs. Kids Club (computer games area, playroom, playground, bicycle rental) with kids pool & waterslide (open 9am-5pm), lane pool (open 8am-8pm), 2 tennis courts - with floodlights (open 8am-8pm).
-Immaculately maintained gardens at front and rear of premises containing a wide variety of plants.

Cons:
-No free airport shuttle service. We had to pay RMB 100 (blue taxi) each way. The old blue coloured taxis (rusty, no seatbelts) are cheaper than the newer yellow/brown coloured taxis.
-There's a RMB 5 pickup charge from the taxi company if a taxi is called to Marriott.
-Adjoining door between our room and the next room. I've had noise issues with this setup in the past. We were told that "90%" of rooms in this Marriott have adjoining doors.
-Expensive: Pizza = RMB 148 (plus 15% service charge) in Marriott Cafe. Can of Pepsi = RMB 30 in the Resort Shop. The same can in Sanya City was RMB 2.30 - thirteen times cheaper than the Marriott! A blatant rip-off. See supermarket in Notes below.
-Breakfast buffet - served in the vast Giant Ballroom, rather than the Marriott Cafe due to 'high occupancy' during our stay. We felt like we were eating in a sports hall.
-Breakfast buffet - long queues for omelettes.
-Free shuttle bus to Sanya City once a day (11:10am) is only one-way. The Marriott bus had a 'Downtown' sign at the front. However, everyone was dumped at Dadonghai Bay which we quickly discovered was nowhere near Downtown Sanya City. We were forced to enquire in a nearby hotel (Linda Seaview Hotel, Yuya Rd) about the whereabouts of Downtown, then use Bus No.8 to get to it. Fortunately we'd brought along a map of the island. That said, apart from the seafront promenade at Sanya Bay near Phoenix Island, the rest of Downtown was an eyesore, so perhaps Marriott got it right with their drop-off. We had to pay RMB 60 for the blue taxi (30 minutes) back to Marriott.

Notes:
-Beware aggressive taxi touts at Sanya Phoenix International Airport. Only use the official taxis, located in a line at the front of the airport. Our guide in Guilin wrote the Marriott Resort & Spa name in Chinese to show a taxi driver. We paid RMB 100 (blue taxi) to Marriott. The journey took 35 minutes.
-There's a supermarket 4 minutes walk from the Lobby. Turn right out of the Marriott Lobby, go down the exit ramp, then follow the road to its end. The supermarket is on the left down an escalator. Can of Pepsi = RMB 5.
-The nearest mall - La Floret Shopping Center - is approx 1 mile away - is a RMB 8-10 taxi fare (blue taxi) each way. Alternatively it's a 20 minute walk. The mall includes a Pizza Hut, Haagen-Dazs, and a two-storey Starbucks. There's also a Century supermarket tucked away around the back-middle of the mall.
-Segway on the beach (adjacent to Marriott's beach) is RMB 300 for 30 minutes.
-The Yalong Bay Golf Club (18-hole) is located opposite Marriott.
-Sanya is popular with tourists from Russia.
-Well known English-language social networking and video sites are blocked in China (although not Hong Kong). Signal strength was sufficient for WhatsApp (text), Bing, TripAdvisor, Skype (voice).

Stayed August 2014, travelled with friends
Helpful?
18 Thank jonotennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Hanzhong, China
1 review
Reviewed 2 August 2014

Room is amazing, beach is beautifully,staff is extremely nice and helpful, special thanks to Linda & Mathew at front desk, who checked me in, and arranged late check out for me. Monica of the breakfast restaurant was very sweet. Everyone is so nice and always smiles. Best hotel in Sanya!

Room Tip: Free wifi for Marriott member
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  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montagnola, Switzerland
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 July 2014 via mobile

The property is situated beautifully on Yalong Bay. Nice water, excellent beach, pretty view. Very nice pool. Otherwise I would rate the facilities as average. The breakfast buffet was okay, crowded, service only acceptable. Hotel staff are not particularly friendly. Room noisy. Had to call the front desk several times for a faulty room safe. We expected better. Will try another property on Yalong Bay next time.

Stayed July 2014, travelled with family
Helpful?
1 Thank TEEducator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

The whole facility was one of the best I have stayed!! Very large beds (king size+), new renovated rooms, outstanding friendly service and very delicious food (absolutely no need to be worry about sickness like at some other places in China). The garden was in perfect order every day - not even one brown sleve or too long grass. They even cleand the fruit on the trees. The pools and jacuzis are designed that way, that you always feel like you are alone and have your "private" area (also many Chinese don't go to the pool during the day).
We would go there every time again!!!!! Only the price is quite high, as there is no all inclusive (but a little shop a few meters in front of the hote (water, beer, bisquits,...).

Room Tip: We had see view at the first floor. Was very nice!!
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  • Stayed September 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
67 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 July 2014

This is my second stay but feel the same as the first which was three years ago. The hotel is located in the center of Ya Long Bay whose beach is the best in San Ya. The breakfast is rich and there are lots of choices. All the staffs I met are very friendly and say hello to me when we meet, which is very UNUSUAL in China. It is always packed, even in summer. So it is rather difficult to find a spare chair around the pool during weekend.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Youhanguc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor and Maidenhead, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

Stayed at this hotel about 5 times and always had a wonderful stay. Superb swimming pool and beach. Weather always hot when I've been there, usually may but can get wet i understand at other times due to the tropical region. Staff are always courteous and rooms luxurious and spotlessly clean.
Breakfast is always fun with a huge buffet though some people eat as if they haven't seen food before and end up leaving half. Cantonese restaurant on site is very good and vietnamese not bad. Their own is also very good. There is a small collection of restaurants about 1 km along the road with a choice of many styles, the biggest attraction being pizza hut with very long queues for some reason. some are a bit dirty looking with many allowing smoking at the tables even though there are signs saying no smoking.
The golf course behind the hotel is fantastic with shuttle buses to take you there and back. I must say that since i first went there the prices have doubled which is unfortunate but as Hainan gets more popular i guess this will happen.
Great play centre for the kids with games, table tennis, pool table, video games, movies etc. Kids have their own shallow pool and near there is a big pool for the parents. always very quiet and peaceful. Activities organised each day for the kids.

Room Tip: The rooms at the front have a great sea view but are more expensive.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank markB7577VL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 April 2014

I like the facilities of the resort in general, particularly the beautifully designed garden with a large collection and variation of tropical plants. However, the service is lagging behind. Check-in/out felt like fighting a battle, the lobby was crowded and the staff were not attentive. We were left by ourselves to figure out the elevators and rooms in the immense property after the check-in.
There are three restaurants in the resort. Some travellers complained about their steep price, however, to me, this is a common practice in resorts at this level. I prefer the food from the Cafe and the Chinese restaurant over that from the Japanese restaurants. Apart from the plain food, the serving at the Japanese restaurant is raher slow, we waited more than one hour for a tempura noodle. When we compained about the slow serving, the waitress responded with a funny statement that it takes time to fry the shrimp. For those after geniue Chinese food, i would recommand to visit Baihua Valley, which is about 15 minutes walk away from the resort.

Room Tip: avoid room 5101 and 5103, their balconies sit on the roof of the extended part of the hotel complex...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kun Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanya M, Front Office Manager at Sanya Marriott Yalong Bay Resort & Spa, responded to this review, 2 May 2014
Dear Kun Z,

Thank you for your valuable comments about your recent visit.

Your opinion and findings are very important for our development. I am glad that you enjoyed the location and also the environment provided. I understand that we did not meet your expectations with our service. We will strengthen our training towards our associates so that we can provide a consistent service to our guests. The next time you visit our hotel, our service level will be at new heights.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanya Marriott Yalong Bay Resort & Spa

Property: Sanya Marriott Yalong Bay Resort & Spa
Address: Yalong Bay National Resort District, Sanya 572000, China
Region: China > Hainan > Sanya > Yalong Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sanya
#5 Romantic Hotel in Sanya
#6 Family Hotel in Sanya
#10 Top resorts Hotel in Sanya
#22 Spa Hotel in Sanya
#23 Luxury Hotel in Sanya
#23 On the Beach Hotel in Sanya
#43 Best Value Hotel in Sanya
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sanya Marriott Yalong Bay Resort & Spa 5*
Number of rooms: 452
Official Description (provided by the hotel):
Nestled on a pristine sweeping 7 km crescent of white-sand beach cupped by rainforest covered mountains and caressed by crystal-clear waters, the resort’s 452 rooms offer commanding views of the famous Yalong Bay. The direct access private beach is complimented by a large 10 hectare tropical garden perfect for peaceful walks in the sea breeze. Multiple swimming pools, a dedicated Kids Club, and signature Quan Spa ensure the complete resort experience while an Ocean Front Wedding Chapel, outdoor self-contained meeting center surrounded by water features combined with a range of conference rooms offer innovative venues for meetings and celebrations of all kinds. Two championship golf courses are easily accessible from the popular resort which itself is just a 30 minute drive from Sanya Phoenix International Airport and a 10 minute drive from Yalong Bay high-speed train station. Whether dining at the award winning Japanese restaurant or strolling across the Bermuda grass beach lawn, Sanya Marriott Resort & Spa is the best choice for an authentic beach holiday. ... more   less 
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Also Known As:
Sanya Marriott Yalong Bay Resort And Spa
Sanya Marriott Yalong Bay Hotel Sanya
Sanya Marriott Hotel
Marriott Sanya

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