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“Worst resort yet!!”
Review of Resort Golden Palm

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Resort Golden Palm
Ranked #54 of 1,347 Hotels in Sanya
Wuxi, China
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Worst resort yet!!”
Reviewed 25 December 2011

My name is Steve Chaulk.and I am a canadian living in Suzhou China. We are staying at the Palm Beach Resort for the Christmas holidays and I would not recomend this resort. The lobby area is very nice, the beach is really beautiful and the ocean water is warm and clean. The beach chairs are mostly broken, the service is 2 star at best. We had reserved a 50% ocean 50% lake view room and recieved a 10% ocean, 10% lake view and 80% construction site view with a stuffy mildiew smelling room with no balcany. The wash room had black mold or something growing from the floor grout. This was upgraded with no charge to a garden view after allot of confusion and wasted time. I asked for an ocean view which they say were all booked but were available for an extra 500rmb per night. We moved to the ocean view room (1500rmb per night ), they did give us a baby cot at no charge. The furnature is cheap wicker and the balcony chairs are small, hard, little flimsy chairs and a low table. The room make up service is poor and sometimes the room didn't get made up until we asked at 4:00pm. The rooms are a good size with TV and internet but this should be a given at these prices.The pool is beautiful but too cold to swim in. The olny thing colder than the pool is the food. The breakfast and dinner buffet never change and we found ourselves eating outside and sometimes skipping breakfast because we were sick of the food. The dining room is nice though with a nice ocean view. on one morning the tables were reserved for hotel management and we had to wait for a table with a view. When we asked if we could reserve a table they said no only the hotel people can do this!!! We went to the pool area and I put my feet in the so called hot tub with these little fish, they told me I had to pay 38rmb to use it for fifteen minutes. There is no actual hot tub on site. Two days later my wife let my child sit on the edge to let his feet warm up from paddling in the big pool and the attendant said "Lady you have to leave" They even charge for using the recreation area like 60rmb for one hour use of the billiards table. 2 star resort at 5 star prices. Just a simple room low quality food and service with access to a nice beach. The most disapointing vacation in my life. We won't come here again.

  • Stayed December 2011, travelled with family
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Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
beverly hills
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2011

The Philippine band in Resort Golden Palm is the worst band in Sanya. the lady singer is very ugly and the sound of their voices is like cracking. The lady singer don't even smile at the guests. The band are not friendly and they are out of tune. If the hotel wants the guests to come back to their hotel they must change their Philippine band...very ugly looking couple and always ask for money if we want to order some songs! The service in the hotel is average although the food is quite ok especially the dinner buffet...my family loves the seafoods. Keep up the good work of the service and please change the Philippine band you have now. Thank you! My family will come back next year if the band is already changed.

Room Tip: seaview room
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
3 Thank traves902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2011

Was there for a week and loved it. The people are friendly and staff are amazing. Love this picturesqe resort. Food is great and the warm breeze and view while you eat is breathtaking. The whole experience was wonderful.

  • Stayed April 2011
    • Value
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Helpful?
Thank mcwilson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 August 2010

worst service ever, not only because the staff doesnt speak ANY other language than chinese, they doesnt even want to help you, and give the worst breakfast buffet i have seen on our trip in china.
not speaking english means: doesnt know the following words: toilet, bar, bill, BEER, etc

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
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Helpful?
8 Thank bellusz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2010

I went there with my parents in the summer after my graduation from middle school.
Sanya is definitely a good choice for vacation. Make sure you go to Yalong Bay because the beaches there are the most clean and beautiful ones, and you'll also find the best hotels there.
Golden Palm has a good value for its price. It's not a 5 star hotel because it's not right next to the beach, but actually, the beach is just across the street so I think it's pretty much the same.
There's a outdoor pool as well as a lake in the hotel and the view is beautiful. You can rest in a hammock and read the starry night or you can also have a swing like a child and chat with your family or friends. That's just romantic!
Another interesting experience is riding a tandem bicycle-you can rent it from the hotel. We really had lots of fun.
I would probably try another hotel next time I go there but if you want a good value hotel the Golden Palm is still worth trying.

  • Stayed July 2007, travelled with family
    • Value
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Helpful?
1 Thank Angelina-bunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
Reviewed 27 February 2010

Very laid back with very friendly and accommodating staff , nice sunset views with tropical surroundings ... excellent food ....quiet and all the amenities you could ask for , price is reasonable would go back anytime.....

Stayed January 2009
Helpful?
Thank JackBradley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
China
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 February 2010

Me and my husnand spent 3days in the Golden palm hotel on Yalong bay and then 7days at Dadonghai. Yalong bay is a really nice place! Beach is clean and not crowded unlike Dadonghai. The hotel is so beautiful,amaizing views from every window. We had a garden view room,but we could still see the see behind the palms and even hear it at night,when its quiet. If you are looking for romantic place and want to enjoy being on the beach stay longer on Yalong bay.Not far from the hotel (ab 10-15min.walk to the right) there is Crown plaza where you can find a lot of restaurants and not expencive places to eat. I know next time we'll stay at the Golden palm the whole voc. P.S. Thanks to elong online booking,we never had problems with checking in.. Hope this information was helpful. Thank you.

  • Stayed January 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank CKathrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Golden Palm

Property: Resort Golden Palm
Address: Yalong Bay National Resort District, Sanya 572016, China
Region: China > Hainan > Sanya > Yalong Bay
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#22 Top resorts Hotel in Sanya
#27 Best Value Hotel in Sanya
#51 Luxury Hotel in Sanya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Resort Golden Palm 4*
Number of rooms: 249
Official Description (provided by the hotel):
The Resort Golden Palm is located in Sanya, a famous tropical seashore city, in Hainan Province in south China sea. It is situated in Yalong Bay National Resort District, a beautiful national AAAA level scenic spot that is the most extremely geographical position for tour and holiday. It is a national four star multifunction resort. You can take a leisure vacation, traveling and sightseeing in the Sanya area. The Resort also caters to commercial conferences. ... more   less 
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Also Known As:
Resort Golden Palm Hotel Sanya
Hotel Golden Palm
Golden Palm Hotel

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