We stayed at the Sheraton Sanya Resort for three days over New Year's Eve.
The disappointments started from the moment our taxi arrived, when we were met by an unfriendly young man who seemed more interested in chatting on his cellphone than helping with our luggage. The lackluster service attitude on display continued to the check-in desk, where the clerk initially couldn't locate our reservation. Once she found it, she coldly informed us that our room rate would be RMB 2700 for the first night, then RMB 3600 for the following two nights -- and then she rather severely reminded us that, even at this ridiculous price, our rate did not include breakfast.
I have been traveling to China for the past 20 years, including living in the country for several of those years. The service attitudes on our arrival reminded me how poorly trained the staff used to be in all China hotels -- but that was 20 years ago. Nowadays you have a right to expect much better.
Our experience didn't improve beyond that first impression, and unfortunately was confirmed again and again over the next three days. We generally felt ripped off at every opportunity, and service throughout the hotel was poor, unprofessional, and generally clueless.
We had a "deluxe" room, with a balcony and seaview. It was nothing special. There are lots of small issues with the room that any seasoned traveler would notice. For example, there are light switches located on either side of the bed, but they are too far to reach when you are in the bed, thus completely defeating the purpose of locating light switches alongside the bed.
We had hoped to relax at the beach, have a quiet New Year's Eve, and we really never intended to leave the resort. To that end, the hotel offered a New Year's Eve dinner, at RMB 1200 per person. In keeping with the "rip off theme" we found so prevalent at this hotel, no champagne or wine was included in that price, but you could order your choice of bottles of Dom Perignon or Kristall, at heart-stopping prices. No other more practical choices were apparently on offer. The entire approach seemed to be geared toward the maximum possible extraction of your yuan. We decided to seek other alternatives.
In the end, since we had a friend staying at the nearby Hilton Sanya, we opted to try their offerings. We found everything at the Hilton better by comparison -- the service, the value, the range of choices, the friendliness of the staff, and the overall experience. We had a great New Year's Eve dinner at the Hilton, complete with free flow champagne and wine, plus live entertainment, including music, dancing, and magicians. It was a very pleasant and enjoyable evening that culminated with two live bands performing on the beach and a terrific fireworks show.
We may come back to Sanya. The beach is beautiful, although the town itself should be avoided at all costs -- a typically dirty, busy, noisy, Chinese city. However, if we are back in Sanya, we will certainly never again stay at the Sheraton. This hotel has ripped us off for the very last time. In addition to the Hilton, I would guess that you can find many better choices for your travel dollar, and you can leave the Sheraton's poor service and all the rest to others to "enjoy".
- Official Description (provided by the hotel):
- “The Official Resort of Miss World” for three consecutive years, the beachfront Sheraton Sanya Resort in the Yalong Bay National Resort District overlooks white beaches and inviting tropical gardens. Known as the “Hawaii of China”, Hainan Island is a paradise for creating memories. ... more less
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- Also Known As:
- Sheraton Sanya Hotel Sanya
- Sanya Sheraton